9 Replies Latest reply: Jun 7, 2010 6:32 AM by peter at knowhowpro RSS

    IDCS5 - Tracking problem and saving window size problem

    Big Jimm Community Member

      Mac with 10.6.3.

       

      PROBLEM ONE - Usually in narrow paragraphs when I want to “track back“ a few thousandths, to fit a word into just that one line, it often disrupts 2 or 3 lines above it. (Don’t care what it does below).

       

      How can I get the manuel tracking adjustment to apply ONLY to that 1 line or, also, only to the words that are highlighted?

       

      I don’t want to change the “overall” automatic tracking - just want to make it so I can manually change something when I want to.

       

      PROBLEM TWO - REPORTED THIS BEFORE. Can’t save regularly, or as a template, the window size of any document. I have a 24” screen and if I reopen an ID doc 50 times a day, that means that I have to resize the window for each document 50 times a day. I don’t want the pasteboard covering everything on my screen. It’s a disgusting nuisance.

       

      Spent hours with Adobe techs. No fix. 3 times tech‘s took over my computer to check things out. Even reinstalled CS5. Finally tech tried it on her Mac and couldn’t save the window size either. She finally admitted it’s a cs5 problem and she’d report it. But, I don’t see where it’s shown as a known bug.

       

      So, if any solution has been found. PLEASE let me know.

       

      Thanks to all.

        • 1. Re: IDCS5 - Tracking problem and saving window size problem
          BobLevine CommunityMVP

          1. You'd need to turn off the paragraph composer. Not a very good plan, IMO. You'd be better off with judicious use of no break.

           

          Can't really help with the second issue since I've never seen it.

           

          Bob

          • 2. Re: IDCS5 - Tracking problem and saving window size problem
            [Jongware] Community Member

            Ad #1: InDesign is a smart program, by design. It does not lay out text one line at a time; rather, it considers the overall spacing of the entire paragraph, and adjusts line breaks to keep the spacing consistent over every line.

            If that bothers you because it interferes with manual tinkering, you can always opt to use the "Line Composer", rather than "Paragraph Composer". But -- especially in narrow columns -- it will certainly give a worse "overall" result. The Paragraph Composer is written to avoid this.

            • 3. Re: IDCS5 - Tracking problem and saving window size problem
              Big Jimm Community Member

              To Bob Lavine and Jongware:

               

              Regarding “Can’t save the document size.”

               

              Just wondering are either, or both, of you using a Mac?

              • 4. Re: IDCS5 - Tracking problem and saving window size problem
                BobLevine CommunityMVP

                Do you have the application frame turned on?

                 

                Bob

                • 5. Re: IDCS5 - Tracking problem and saving window size problem
                  Big Jimm Community Member

                  I'm such a novice Bob. What is that .. and where?

                  • 6. Re: IDCS5 - Tracking problem and saving window size problem
                    BobLevine CommunityMVP

                    Under the Window the menu.

                     

                    Bob

                    • 7. Re: IDCS5 - Tracking problem and saving window size problem
                      Big Jimm Community Member

                      BOB!!!


                      I CAN’T BELIEVE IT!!!!!!!!!!!!


                      YOU ARE A GENIUS!!!!!!!!!!!!!


                      THE APPLICATION FRAME WAS “NOT” TURNED ON!!!!!!!!!!

                      WHEN I TURNED ON APPLICATION FRAME, THAT TOTALLY FIXED IT!!!!!

                       

                      That window size problem has driven me crazy. And, I've felt so stupid repeating it over and over.

                       

                      I'm so happy now! At 80, the “thousands“ of hours I spent talking to the Indian techs, made me feel like 90! (And, that, you should never want). I never changed the Application Frame since install. In fact, I didn’t even know what, or where, it was. So, the other setting must come as the default setting.

                       

                      I don’t know if you work for Adobe or not, but if not, they should pay you big time! Can you believe that after ALL the Adobe techs I talked to, not one mentioned Application Frame?

                       

                      So, now I'm lovin IDCS5 .. and this forum. By the way, I really like automatic guides that pop up and help with centering.

                       

                      THANKS A MILLION, BOB!!!

                      • 8. Re: IDCS5 - Tracking problem and saving window size problem
                        BobLevine CommunityMVP

                        After a weekend of yard work in brutal heat and humidity, I feel like 90, too...but I digress.

                         

                        The application frame mimics the behavior of applications on Windows so you won't see through to the desktop, but for me, it was one of the big selling points when added in CS4.

                         

                        Bob

                        • 9. Re: IDCS5 - Tracking problem and saving window size problem
                          peter at knowhowpro Community Member

                          Big Jimm wrote:

                           

                          BOB!!!


                          I CAN’T BELIEVE IT!!!!!!!!!!!!


                          YOU ARE A GENIUS!!!!!!!!!!!!!


                          THE APPLICATION FRAME WAS “NOT” TURNED ON!!!!!!!!!!

                          WHEN I TURNED ON APPLICATION FRAME, THAT TOTALLY FIXED IT!!!!!

                           

                          That window size problem has driven me crazy. And, I've felt so stupid repeating it over and over.

                           

                          I'm so happy now! At 80, the “thousands“ of hours I spent talking to the Indian techs, made me feel like 90! (And, that, you should never want). I never changed the Application Frame since install. In fact, I didn’t even know what, or where, it was. So, the other setting must come as the default setting.

                           

                          I don’t know if you work for Adobe or not, but if not, they should pay you big time! Can you believe that after ALL the Adobe techs I talked to, not one mentioned Application Frame?

                           

                          So, now I'm lovin IDCS5 .. and this forum. By the way, I really like automatic guides that pop up and help with centering.

                           

                          THANKS A MILLION, BOB!!!

                          Don Norman (http://www.google.com/search?sourceid=chrome&ie=UTF-8&q=psychology+of+things+don+norman) notes that it's common for people to blame themselves when frustrated by working with stuff that doesn't work as expected, is poorly designed, or insufficiently documented.

                           

                          Regardless of age, no matter what's behind it, it is TOO EASY to blame oneself in situations like this.

                           

                          Now that you're in awe of Bob, it's a good time to take a suggestion to heart that he and others here have made many times, and get a copy of Sandee Cohen's InDesign CS4 Visual Quickstart Guide from the public library, until you can buy the CS5 version that's due out soon. Things like the Application Frame are well-covered; actually, there's almost nothing that's overlooked.

                           

                          Regarding the frustration with tech support: Well, it's not really Adobe tech support, it's a subcontractor's tech support. And it's not that the techs are not US folks, either. The issue is that the techs have limited experience and training with the products they support. Often, the subcontractor's agents are required to support multiple products from multiple companies (not just Adobe.) It's often helpful to insist on talking with the highest-level manager available, so you can insist on getting to a tech with sufficient expertise to understand resolve your problem; be sure to demand a case number when you first make contact with a tech, so there's a trail for your case.

                           

                          I haven't seen it mentioned before, so either I'm really slow, or this is my original idea: use Adobe's feature request form at https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform to request better-skilled support techs. Seriously! Support is a product feature; if it's not working well, Adobe should be told.

                           

                          These forums are provided by Adobe, but all participants are unpaid user-volunteers. OK, so there are some Adobe employees who pop in periodically, out of personal commitment to helping the community of users; although they're not acting as official company participants, their information and suggestions are as official as it gets.

                           

                          HTH

                           

                          Regards,

                           

                          Peter

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