I have the same problem on Adobe 9.3 with Windows 7. Downgraded to Adobe 9.0 and still having the same/similar problem. Please fix the problem Adobe! Thanks
Same problem. Reader starts loading then stops and closes. I cannot open any PDF files from browser or in my documents... I use Win 7 and iCore 7. Is it Chrome or IE or anything else? I uninstalled reader and installed again but nothing. I will have to find another solution like Foxit.
I cannot figure out the answer.....and how to fix it...but am expericencing a similar problem. I think I am on Windows 2003 or something like that....I'm not overly technical.
I just know before I tried loading the update to 9.3 all was OK and I could view PDFs on the internet (Explorer) . Not sure of the version. Now I am stressing BIG TIME. I interviewed for a new job today. If I get it, I will need to use Acrobat (and reader). Now that I can't figue out what the heck is going and how to fix it...It adds to the stress....HELP!!! Right now though, I have to go to bed...I didn't sleep last night worrying about the interview (which i think went well...But now this...May blow the whole deal. Thanks, Adobe...Cabn someone provide a play-by-play for idiots liek me???? Thank you. The answers are way too technical.
To install an earlier version of Adobe Reader
- uninstall your current version 9.x from Control Panel | Add/Remove Programs;
- download the latest 8.x version of Reader
- 8.2 installer: http://ardownload.adobe.com/pub/adobe/reader/win/8.x/8.2/enu/AdbeRdr820_en_US.msi
- 8.2.1 update: http://ardownload.adobe.com/pub/adobe/reader/win/8.x/8.2.1/misc/AdbeRdrUpd821_all_incr.msp
- 8.2.2 update: http://ardownload.adobe.com/pub/adobe/reader/win/8.x/8.2.2/misc/AdbeRdrUpd822_all_incr.msp
I'll try tonight after work. Hope I don't mess this up....a position with
more $$$ is riding on it.
Iam on the phonr now with Adobe. They refuse to help me unless i pay money for them screwing up my computer.
I am crying my eyes out on thephone. Thanks to Adobe... now i I think they have hung up on me....I am beside myself. This is a rotten way to do business.
Sorry for all your troubles kitti' mom but, I don't think you have the same issue as the original poster at all.
You mentioned both Reader and Acrobat. Do you have both installed on the same machine? If so, you need to uninstall one then reinstall or repair the other. You shouldn't have both on a Windows OS since they fight for resources which usually leads to various issues.
So answer that question. If it's yes, try what I suggested. If that doesn't clear up your problem, come back and tell us exactly what symptoms you have and we can try to get it fixed for you.
Anyone going to tell me how to do this uninstalling and installing??????????
I don't want to mess things up even more! Geez--I'm almost 60 years old,
need to work and this might be costing me a job. I'm not 20 and text and
e-mail etc every day. I'm just asking for a little help that as I see it ,
is due to a "glitch" with Adobe's software. They can easily in their
technological minds put a warning on anything before someone downloads
anything such as "If you download this and you have already downloaded
that,, then it won't work." How tough would that be??? They, like most other
major corporations, are in it for the money. What has happened to customer
I need a step by step with my hand held and so it won't screw up things even
MORE. Adobe...get your customer service and your software together...This is
draining. I may lose a job over it. I need to have my computer running well
at this point in time as there is no extra time to spend dealing with
software issue that are a result of Adobe's software incompatibility.
I was on the phone for TWO hours last night telling people exactly what was
going on. I even read the error message word for word. No one would help me
unless I coughed up the money that I don't have...and in addition I will
lose a job that might get me some money. This is why I am so upset. Why is
dealing with Adobe always so difficult??? Of course, I am upset. I'm
actually a lovely person. It is just that this stuff rattles my nerves.
Especially when there is a job
with a raiseinvolved that I may lose as a
Now I had better get dressed and ready for the job I have now before I am
late for work and lose that job, too.....
I am also sorry about the troubles you are experiencing. But you shouldn't panic; some of us here are well over 60!
It is unfortunately true that Adobe's support is terrible, and there is nothing that you or I can do about it.
It is also true what ~graffiti wrote - Adobe Acrobat and Adobe Reader do not play well together. One of the problems is: what program owns the PDF file association. More problems arise when the two are not the same version; it may lead to conflicts in the Common Files area.
- what is your Adobe Acrobat version?
- do you really need both Adobe Acrobat and Adobe Reader? Unless you have a very old version of Acrobat, all things that the Reader can do, Acrobat can do as well.
I am having the exact same problem, is there an eta on a fix?
Yes I need both. Adobe Reader is 9. I think?????? ; Acrobat is 9 Pro. That's
what it say when I go to the start button and the icons appears.I barely
know how to use either. That is why I have to learn them both FAST to get
this job. I can't have it messed up like this. I have to pack a suitcase to
go to an out-of-state family obligation in between all this. It is driving
me nuts. Really!
They have the fix. They just won't share the information. Not unless you pay
them money for software THEY screwed up. They kept telling me they do not
provide support on FREE software. I tried to tell them it is their FREE
software that is messing everything up. The attitude is --Too bad. You have
to pay to get the fix. Therefore making the FREE software not so free. No
fault of ours that there are conflicts between two of their products. I just
don't understand how they can't get this....
Adobe Reader is free.
Adobe Acrobat is not free. Get support for Acrobat; ask them how to use Adobe Reader beside Acrobat.
I had Acrobat (not sure what version) all along prior to the problem. The
version that comes with CS4. I don't recall requesting any sort of upgrades.
I can't afford them. If I clicked on a pop up window-- NOWHERE did I see
"YOU HAVE TO PAY FOR THIS" when I did it. That is just wrong. I have Acrobat
9 Pro now. I am sick to my stomach over all this and have to once again get
dressed and go to work. You can see how this is just making me a wreck. Is
the Acrobat support free? Will they help me with the reader part? Next week,
when I return from my family weekend away, I will have even more stress (in
addition to this mess) as I am helping plan a major event in my state. I
just am so sick over this.I have an old version of windows 2003 ( I think??)
I am just sick and still crying over this. I may have to call in sick to
work to fix this. It is eating me up that I could lose a job as a result of
this. Who wouldn't be upset? I will have to wait until next week to even try
to call anyone. I have little time to even complain. This problem has not
been resolved and I will continue the saga when I return. Oh---and he number
the support people gave me in the US at Adobe---they never called me back.
Will someone please help me?????? Oh--and Adobe reader is free only when it
works right. Which Adobe screwed it up so it doesn't when you download
That being said. I will take your suggestion--if the Acrobat support is
free, sometime next week. I am very appreciative for the suggestions. I just
wish I understood the half of it. I have NO money, unless I don't go to CT
to see my father for Father's Day.
I need to go before I am late for work again today--like I was yesterday
There are issues with running Acrobat 9 and Reader 9. Uninstall Reader 9 using the control panel for Adding and Removing programs. You will then have to re-install Acrobat 9 from the original disks and update it to Acrobat 9.3.2.
Is Acrobat 9 part of my CS4 disk that I have???? How do I find it on the
disk? I do not want to screw up all that software by having to re-load
EVERYthing again. I am crying again just thinking about how bad my life will
be if I mess up my entire creative suite as a result of this stupid problem.
And of course if I do mess it up...I will be told I have to fork over $$
because Adobe's free software creates a monster. Oh---I can't even think
what my life would be like without IN-Design and Photoshop... Here come the
tears. No time to deal with it though. I have to get mow the lawn before it
gets dark, pack a suit case and be gone for three days. The only days I had
to try to study the software for the job I hope(d) to get have been blown
away for this week as a result of that stupid free software.
Thank you all. I know you are trying to be helpful. But I just do not want
to make a larger problem by having to reinstall everything...I can't deal
with that. Really.
Words cannot describe how busy I am this week. I jsut am so stressed that having to deal with this software issue may have to wait until my job situation/issues are handled. Hard to explian. This is necessary software but all other things in my life right now have time sensitivity,too. It will push me over the edge to add this one more thing to the lsit. This is why it was important to fix this last week and quickly. Too bad thta didn't happen.
I'll try to take all suggestions, but just don't know that I will have a block of time that will not be "stress free" to handle it. This coudl have been resolved the first time I called Adobe instead of stressing me out for over a week of my life...and then some.