1 2 3 Previous Next 102 Replies Latest reply: Sep 1, 2010 10:44 AM by KativStudio RSS

    Error importing a catalog in LR3

    Gary Jones UK Community Member

      I've just upgraded to LR3 from LR2.3.

       

      On trying to importing one catalog into another, a "Preparing to import..." message appears for a split second, then LR3 raises the following error: "Lightroom could not import this catalog because of an unknown error." Individually, each catalog opens fine in LR3.

       

      As a test, I went back to the backups of the two catalogs as they were before being upgraded to LR3 catalogs. (I made these backups just before installing LR3.) Using LR2 to import one catalog into the other works just fine. So either I've done something stupid or this does seem to be an issue with LR3.

        • 1. Re: Error importing a catalog in LR3
          Victoria Bampton LR Queen ACP/MVP

          A few reports are cropping up and being investigated.  Can you please confirm:

           

          1.  Your operating system?

          2.  Did you have any plug-ins installed in either version at any time?

          3.  Are any of the photos duplicated in both catalogs, that you know of?

          • 2. Re: Error importing a catalog in LR3
            Gary Jones UK Community Member

            Thanks for the quick response.

             

            1. Windows 7

             

            2. No Lightroom plug-ins installed in either LR2.3 or LR3.

             

            3. Yes, there are some duplicated photos (which behaves just fine in LR2.3).

            • 3. Re: Error importing a catalog in LR3
              Victoria Bampton LR Queen ACP/MVP

              Thanks Gary.  That blows my custom metadata theory!!! 

               

              Hopefully, the more information we gather, the quicker the engineers can figure out what's happening.  I think they're all tucked up in bed at the moment, very wisely!

              • 4. Re: Error importing a catalog in LR3
                Gary Jones UK Community Member

                You remember in Columbo, when someone would say "I don't know if this is important, but..." and you just knew that they were about to give a vital clue?

                 

                Well, I don't know if this is important, but... I recently switched machines, and the catalogs had previously been on a different PC (running Windows XP) and on which I had the LR/Mogrify 2 plug-in installed under LR2. I rarely used the plug-in, and haven't bothered installing it on my current PC. So maybe there is some residual custom metadata in the catalogs, even though I don't currently have any LR plug-ins installed.

                • 5. Re: Error importing a catalog in LR3
                  Dorin Nicolaescu-Musteață Community Member
                  LR/Mogrify 2

                  I don't use it, but I doubt Mogrify had any custom metadata... It's a sort of export plug-in or something.

                  • 6. Re: Error importing a catalog in LR3
                    Victoria Bampton LR Queen ACP/MVP

                    Anything's possible - interesting to know we haven't ruled out the possibility, in that case.

                    • 7. Re: Error importing a catalog in LR3
                      EWulf Community Member

                      I was also unable to import my catalog from beta into Version 3. Windows 7 operating system. I was able to export my individual folders as catalogs and them import those. It worked and having only 6 folders made it tolerable.

                      • 8. Re: Error importing a catalog in LR3
                        Gary Jones UK Community Member

                        I've just done another test. As before, I'm using catalogs that had previously been LR2 catalogs, which have been upgraded to LR3 catalogs and which open fine individually in LR3.

                         

                        This time, I tried importing one catalog into another where there were no pictures that already exist in both catalogs. With this pair of catalogs, the import works fine in LR3. So it seems that the existence of duplicate pictures is significant.

                         

                        The source catalog in this test was the same as the one used originally (which led to the error). The destination catalog (the one that's open when I choose to import the source catalog) was different to the one used originally. (It was chosen for this test because it has no photos in common with the imported catalog).

                        • 9. Re: Error importing a catalog in LR3
                          mccarthybk Community Member

                          I've had the same problem.

                           

                          My methodology was that I upgraded the Lightroom 2 catalogue, then tried to import the Lightroom 3 beta catalogue. Importing the catalogue, and importing an exported catalogue of all the Lightroom 3 beta pics both failed.

                           

                          Duplicates definitely seem to be a factor, as it often failed during the 'searching for duplicates' phase. But when I did a smaller export of pictures not duplicated in the main catalogue, the import of that failed also. I was trying further variations but ran out of time and had to go to work.

                           

                          I'm pretty sure the export will also fail if any of the pictures have moved and cannot be found.

                           

                          Snow Leopard 10.6.3 (or whatever latest build is).

                          Running Lightroom 3 in 64-bit mode.

                          Zenfolio and Facebook export plugins both installed.

                           

                          Hope we can sort this out, as at the moment it looks as though i'll have to go folder by folder through this process.

                          • 10. Re: Error importing a catalog in LR3
                            mccarthybk Community Member

                            Sorry, I meant to say that  I did have a couple of successful imports when I exported small groups of photos from the lightroom beta catalogue (using Lightroom 3 final release), and imported them into the main catalogue. As I said I think duplicates and/or missing files may be a factor in the error.

                            • 11. Re: Error importing a catalog in LR3
                              camerahans Community Member

                              same here, there is another thread on this

                              • 12. Re: Error importing a catalog in LR3
                                emtolppanen Community Member

                                Same problems described above - not able to import the catalog created by LR3 beta 2 into final version of Lightroom 3. BUT - I could not believe my eyes when I a) opened the old LR3 beta 2 catalog (and LR relaunch), b) created a new subfolder (physical folder under Windows filesystem) and moved the photos into that subfolder using LR, c) activated the subfolder files, d) did an 'export as catalog' and e) tried to import that catalog. Against all odds THAT catalog imports fine... (I found this after several iterations -  I had originally a main folder 'YR2010'  with several subfolders. I was successful to do the 'export/import catalog trick' to these subfolders (but not the whole catalog). But could not migrate the files directly under YR2010-folder. Only moving files to a new subfolder did the trick).

                                 

                                In addition I found that if I tried to open catalog with the 'unknown error' problem using  'File/Open catalog', Lightroom would hang up and would not relaunch unless reboot of the system (in reboot Windows informs that 'SSMMgr.exe' is not responding. After forcing termination, 'Lightroom.exe is not responding', after forced termination Windows reboots).

                                 

                                I am using Windows XP, Photoshop CS5, Lightroom 2.7 (which migrated fine).

                                 

                                Regards, Esa-Matti

                                • 13. Re: Error importing a catalog in LR3
                                  Victor Wolansky Community Member

                                  Same problem, can't import my beta 3 catalog. Any workarounds?

                                  • 14. Re: Error importing a catalog in LR3
                                    Lee Jay-0I6no4 Community Member

                                    You can open a Beta 3 catalog, you can upgrade and open an LR 2 catalog, correct?  If so, can you import *into* your Beta 3 catalog?  What if you export your entire Beta 3 catalog with the final?  Can you import from/to that catalog?

                                    • 15. Re: Error importing a catalog in LR3
                                      mccarthybk Community Member

                                      Can't speak for everybody, but in my case: Yes, yes, not sure, no.

                                      • 16. Re: Error importing a catalog in LR3
                                        camerahans Community Member

                                        well... these workarounds may be nice  to get the result in the end but in my opinion this should not be necessery.

                                        • 17. Re: Error importing a catalog in LR3
                                          Lee Jay-0I6no4 Community Member

                                          camerahans wrote:

                                           

                                          well... these workarounds may be nice  to get the result in the end but in my opinion this should not be necessery.

                                           

                                          Obviously, but if this is a bug we need to know how to replicate it reliably so we can tell Adobe so they can reproduce it in house and fix it.

                                          • 18. Re: Error importing a catalog in LR3
                                            camerahans Community Member

                                            I do understand that Lee Jay, but I expect from a final release something different than this. In a

                                            beta ok, but ...

                                            • 19. Re: Error importing a catalog in LR3
                                              LuxMirabilis Community Member

                                              I confirm the bug on this system: Mac Pro OS X 10.6.3

                                               

                                              1 - Lr3 (release) reads Lr3 beta catalog fine.

                                               

                                              2 - Lr3 (release) converts Lr2.7 catalog fine.

                                               

                                              but

                                               

                                              3 - Lr3 fails at importing one catalog over the other (no matter which catalog is open. It fails right after checking for duplicates.

                                               

                                              No plugins existed in the Lr2 catalog. No plugins in the Lr3 catalog except the built-in ones such as Flickr.

                                              • 20. Re: Error importing a catalog in LR3
                                                stepan.spinka Community Member

                                                Same problem here. WinXP, some plug-ins (LR(Mogrify, Zenofolio, Smugmug), no known duplicates. Thanks in advance for help. Stepan

                                                • 21. Re: Error importing a catalog in LR3
                                                  ArneH. Community Member

                                                  I am having the same problem: both the (upgraded) 2.0 catalog and the 3-beta catalog open fine, but neither can be imported into the other (tried it both ways). Same error message: "Lightroom could not import this catalog because of an unknown error." I also tried exporting either to a new catalog and then importing that (didn't work either way), as well as creating a new and blank catalog and then importing into that (the first import will work, the second will fail, regardless of the order).

                                                   

                                                  Windows 7 64-bit, Mogrify-plugin, lots of duplicates (over a hundred, of which I want the more recent 3-beta version).

                                                   

                                                  As bugs go, this is a bit poor for the final release. Rather takes the joy out of the big day - hope we get a fix sooner rather than later.

                                                  • 22. Re: Error importing a catalog in LR3
                                                    lgvlgv Community Member

                                                    I had the same problem from beta to final.  It brought in most of the catalog, but not all.

                                                     

                                                    I went to Open Catalog and re-opened the Catalog I wanted (even though it defaulted to the LR 3 catalog) , and this time it brought in all the photos.

                                                     

                                                    Hope this works for y'all.

                                                    • 23. Re: Error importing a catalog in LR3
                                                      hillrg Community Member

                                                      My update of a 2.6 catalog failed at the end, and LR3 crashed (Win 7) but when I reopened LR3 and repeated the catalog was updated successfully.

                                                      • 24. Re: Error importing a catalog in LR3
                                                        stepan.spinka Community Member

                                                        The problem solved here (in Prague). I've updated all plug-ins - it doesn't work. I've export beta catalogue to another new catalogue - it doesn't work. And finaly I've found two duplicate folders, removed duplicates from LR3 beta Catalogue - and it works! I don't know if it helps, but perhaps it could ... at least for somebody...

                                                        Stepan

                                                        • 25. Re: Error importing a catalog in LR3
                                                          Julie Kmoch Adobe Employee

                                                          Stepan identified the problem that's causing this. Catalog import is failing if you are importing a folder that already exists in your main catalog. His suggested workaround is spot on, to identify & remove the duplicate folder(s), then re-try importing the catalog.

                                                           

                                                          Apologies that we didn't catch this before the train left the station. It will be fixed in a dot release.

                                                          • 26. Re: Error importing a catalog in LR3
                                                            LuxMirabilis Community Member

                                                            Duplicate folders is the problem. It works removing them manually.

                                                            • 27. Re: Error importing a catalog in LR3
                                                              ArneH. Community Member

                                                              Thanks Julie (and Stepan), but this workaround relies on the idea that duplicates are something exceptional — but that's not true for me and, I suspect, many others. With two exceptions ALL my folders and the vast majority of images in my beta catalog are duplicated in the larger version 2 catalog, but in those same folders only varying numbers of pictures have 3-beta versions: it's very intertwined. Short of spending hours on a manual folder-by-folder, image-by-image comparison, I really need to merge these automatically, telling it to replace v2 duplicates with their 3-beta version. Is that dot-release coming soon?

                                                              • 28. Re: Error importing a catalog in LR3
                                                                camerahans Community Member

                                                                removing folders by hand is not a very client friendly solution. Quite a lot of folders are indeed duplicated in those catalogues here. The 3b2 folders containing some reworked files not in the 2.x version. BUt they are in that directory.. A new dot release tomorrow?

                                                                • 29. Re: Error importing a catalog in LR3
                                                                  Gary Jones UK Community Member
                                                                  the idea that duplicates are something exceptional — but that's not true for me and, I suspect, many others

                                                                   

                                                                  Just to add my support to that comment; I too have a workflow in which it's quite normal for a particular folder to be referenced by more than one catalog and for those catalogs to be merged through importing. (Or at least that was the way I worked in LR2.)

                                                                  • 30. Re: Error importing a catalog in LR3
                                                                    areohbee Community Member

                                                                    camerahans wrote:

                                                                     

                                                                    I do understand that Lee Jay, but I expect from a final release something different than this. In a

                                                                    beta ok, but ...

                                                                     

                                                                    I agree camerahans. Begging the question "what's to be gained by be-moaning it?". I'm not saying there is nothing to be gained, I just find it an interesting question...

                                                                     

                                                                    My Opinion:

                                                                     

                                                                    - Beating up on Adobe for something they're probably already beating themselves up about, is counter-productive.

                                                                     

                                                                    Rob

                                                                    • 31. Re: Error importing a catalog in LR3
                                                                      EntezaR17017 Community Member

                                                                      I just want to confrim that I have the same problem

                                                                      I have two catalogs:

                                                                      1. Lightroom 2 Catalog (15000+ photos)

                                                                      2. Lightroom 3 Beta Catalog (1000 photos and videos)

                                                                       

                                                                      I opened number 1 (it did the upgrade successfully) and tried to import number 2 (by clicking on File > Import from Catalog) and I got the error that you all have here. I tried it vice versa and the same problem.

                                                                      • 32. Re: Error importing a catalog in LR3
                                                                        Lee Jay-0I6no4 Community Member

                                                                        EntezaR17017 wrote:

                                                                         

                                                                        I just want to confrim that I have the same problem

                                                                        I have two catalogs:

                                                                        1. Lightroom 2 Catalog (15000+ photos)

                                                                        2. Lightroom 3 Beta Catalog (1000 photos and videos)

                                                                         

                                                                        I opened number 1 (it did the upgrade successfully) and tried to import number 2 (by clicking on File > Import from Catalog) and I got the error that you all have here. I tried it vice versa and the same problem.

                                                                         

                                                                        See Julie's post above:

                                                                         

                                                                        http://forums.adobe.com/message/2877882#2877882

                                                                        • 33. Re: Error importing a catalog in LR3
                                                                          sskennel Community Member

                                                                          Removing duplicate folders solved the problem for me, too.

                                                                           

                                                                          For those who have folders internixed between LR2 & LR3 Beta 2 catalogs, a possible workaround might be to load the L3b2 catalog, select all the photos in a folder, do a Save Metadata to File, then load the updated LR2 catalog and do a Synchronize Folder... on the same folder. Someone who knows more about metadata than I do might be able to comment on the pros and cons of this procedure.

                                                                          • 34. Re: Error importing a catalog in LR3
                                                                            dbm705 Community Member

                                                                            Exactly my problem

                                                                             

                                                                            Upgrade LR2 and LR3beta worked just fine; giving me two catalogues.

                                                                            But neither can be imported into the other!

                                                                             

                                                                            I've tried even exporting one photo as catalog from one of the catalogues, and tried to import that: no luck, Lightroom cannot import due to an unknown error..

                                                                            • 35. Re: Error importing a catalog in LR3
                                                                              Lee Jay-0I6no4 Community Member

                                                                              dbm705 wrote:

                                                                               

                                                                              Exactly my problem

                                                                               

                                                                              Upgrade LR2 and LR3beta worked just fine; giving me two catalogues.

                                                                              But neither can be imported into the other!

                                                                               

                                                                              I've tried even exporting one photo as catalog from one of the catalogues, and tried to import that: no luck, Lightroom cannot import due to an unknown error..

                                                                               

                                                                              It's not unknown anymore.  Read the thread.

                                                                              • 36. Re: Error importing a catalog in LR3
                                                                                dbm705 Community Member

                                                                                Thanks; my bad for posting without reading the whole thread.

                                                                                 

                                                                                BUT I'm finding the same problem when I export as catalogue a subset where there is no overlap of folders, and then try to import!

                                                                                • 37. Re: Error importing a catalog in LR3
                                                                                  Julie Kmoch Adobe Employee

                                                                                  dbm705, did you try importing both the Lr2 catalog into the Lr3 one, and vice versa?

                                                                                  • 38. Re: Error importing a catalog in LR3
                                                                                    dbm705 Community Member

                                                                                    nt

                                                                                     

                                                                                    Message was removed by: dbm705 since essentially the same as next post

                                                                                    • 39. Re: Error importing a catalog in LR3
                                                                                      dbm705 Community Member

                                                                                      Yes tried in both directions

                                                                                       

                                                                                      But I have a workaround (i think someone else mentioned it)

                                                                                       

                                                                                      That's to export as catalogue with negatives to somewhere outside the usual folder hierarchy form the LR3beta cat.

                                                                                      Then I can import from cagtalogue from the LR2; the downside is that the locations of the folders are all new.

                                                                                      Then it's a question of manually moving out the folders that I've exported in my OS, and then using lightroom move the exported folders back into the correct place in the hierarchy.

                                                                                       

                                                                                      A bit of effort, but that's the price for day 1 adoption I guess; especially since importing, not being supported by the beta, wasn't as beta tested!

                                                                                       

                                                                                      cheers

                                                                                      d

                                                                                      1 2 3 Previous Next