21 Replies Latest reply on Mar 15, 2012 3:45 PM by hungryd

    CS5 Master trial illustrator Exit Code: 6 error help!

    jamwide

      I am running OS X 10.6.3 64 bit snow leopard.I downloaded the CS5 master trial and upon installing illustrator keeps failing to install. At the end of the installation the installer stops and gives me error " exit code 6 " and shows that everything installed except illustrator. Unfortunatly illustrator and photoshop are the two progs i want to try most. Anyways I have been looking online for the last few hours and cannot get a good solution I have tried uninstalling and installing again and downloadign the trial again. This has to be an issue with my computer idk its beyond me please help.

       

      here is my error log.

       

      Exit Code: 6
      -------------------------------------- Summary --------------------------------------
      - 0 fatal error(s), 21 error(s), 242 warning(s)
      WARNING: LocalizeFile:Localized string not found for locale 'en_GB' try fetching for en_US
      WARNING: LocalizeFile:Localized string not found for locale 'en_GB' try fetching for en_US
      WARNING: LocalizeFile:Localized string not found for locale 'en_GB' try fetching for en_US
      WARNING: LocalizeFile:Localized string not found for locale 'en_GB' try fetching for en_US
      WARNING: LocalizeFile:Localized string not found for locale 'en_GB' try fetching for en_US
      WARNING: LocalizeFile:Localized string not found for locale 'en_GB' try fetching for en_US
      WARNING: Payload cannot be installed due to dependent operation failure
      WARNING: Payload cannot be installed due to dependent operation failure
      WARNING: 10872 Skip: Directory already exists
      WARNING: 10874 Skip: Directory already exists
      WARNING: 10878 Skip: Directory already exists
      WARNING: 10879 Skip: Directory already exists
      WARNING: 10880 Skip: Directory already exists
      WARNING: 10883 Skip: Directory already exists
      WARNING: 10884 Skip: Directory already exists
      WARNING: 10885 Skip: Directory already exists
      WARNING: 10886 Skip: Directory already exists
      WARNING: 10890 Skip: Directory already exists
      WARNING: 10891 Skip: Directory already exists
      WARNING: 10892 Skip: Directory already exists
      WARNING: 10893 Skip: Directory already exists
      WARNING: 10896 Skip: Directory already exists
      WARNING: 10897 Skip: Directory already exists
      WARNING: 10898 Skip: Directory already exists
      WARNING: 10899 Skip: Directory already exists
      WARNING: 10903 Skip: Directory already exists
      WARNING: 10904 Skip: Directory already exists
      WARNING: 10905 Skip: Directory already exists
      WARNING: 10906 Skip: Directory already exists
      WARNING: 10909 Skip: Directory already exists
      WARNING: 10910 Skip: Directory already exists
      WARNING: 10911 Skip: Directory already exists
      WARNING: 10912 Skip: Directory already exists
      WARNING: 10915 Skip: Directory already exists
      WARNING: 10916 Skip: Directory already exists
      WARNING: 10917 Skip: Directory already exists
      WARNING: 10918 Skip: Directory already exists
      WARNING: 10922 Skip: Directory already exists
      WARNING: 10923 Skip: Directory already exists
      WARNING: 10924 Skip: Directory already exists
      WARNING: 10925 Skip: Directory already exists
      WARNING: 10939 Skip: Directory already exists
      WARNING: 10940 Skip: Directory already exists
      WARNING: 10941 Skip: Directory already exists
      WARNING: 10942 Skip: Directory already exists
      WARNING: 10946 Skip: Directory already exists
      WARNING: 10947 Skip: Directory already exists
      WARNING: 10948 Skip: Directory already exists
      WARNING: 10949 Skip: Directory already exists
      WARNING: 10952 Skip: Directory already exists
      WARNING: 10953 Skip: Directory already exists
      WARNING: 10954 Skip: Directory already exists
      WARNING: 10955 Skip: Directory already exists
      WARNING: 10980 Skip: Directory already exists
      WARNING: 10981 Skip: Directory already exists
      WARNING: 10982 Skip: Directory already exists
      WARNING: 10983 Skip: Directory already exists
      WARNING: 11006 Skip: Directory already exists
      WARNING: 11007 Skip: Directory already exists
      WARNING: 11008 Skip: Directory already exists
      WARNING: 11009 Skip: Directory already exists
      WARNING: 11017 Skip: Directory already exists
      WARNING: 11018 Skip: Directory already exists
      WARNING: 11019 Skip: Directory already exists
      WARNING: 11020 Skip: Directory already exists
      WARNING: 11023 Skip: Directory already exists
      WARNING: 11024 Skip: Directory already exists
      WARNING: 11025 Skip: Directory already exists
      WARNING: 11026 Skip: Directory already exists
      WARNING: 11029 Skip: Directory already exists
      WARNING: 11030 Skip: Directory already exists
      WARNING: 11031 Skip: Directory already exists
      WARNING: 11032 Skip: Directory already exists
      WARNING: 11083 Skip: Directory already exists
      WARNING: 11084 Skip: Directory already exists
      WARNING: 11088 Skip: Directory already exists
      WARNING: 11090 Skip: Directory already exists
      WARNING: 11094 Skip: Directory already exists
      WARNING: 11095 Skip: Directory already exists
      WARNING: 11096 Skip: Directory already exists
      WARNING: 11104 Skip: Directory already exists
      WARNING: 11105 Skip: Directory already exists
      WARNING: 11106 Skip: Directory already exists
      WARNING: 11107 Skip: Directory already exists
      WARNING: 11110 Skip: Directory already exists
      WARNING: 11111 Skip: Directory already exists
      WARNING: 11112 Skip: Directory already exists
      WARNING: 11113 Skip: Directory already exists
      WARNING: 11116 Skip: Directory already exists
      WARNING: 11117 Skip: Directory already exists
      WARNING: 11118 Skip: Directory already exists
      WARNING: 11119 Skip: Directory already exists
      WARNING: 11122 Skip: Directory already exists
      WARNING: 11123 Skip: Directory already exists
      WARNING: 11124 Skip: Directory already exists
      WARNING: 11125 Skip: Directory already exists
      WARNING: 11128 Skip: Directory already exists
      WARNING: 11129 Skip: Directory already exists
      WARNING: 11130 Skip: Directory already exists
      WARNING: 11131 Skip: Directory already exists
      WARNING: 11145 Skip: Directory already exists
      WARNING: 11146 Skip: Directory already exists
      WARNING: 11147 Skip: Directory already exists
      WARNING: 11148 Skip: Directory already exists
      WARNING: 11161 Skip: Directory already exists
      WARNING: 11162 Skip: Directory already exists
      WARNING: 11163 Skip: Directory already exists
      WARNING: 11164 Skip: Directory already exists
      WARNING: 11167 Skip: Directory already exists
      WARNING: 11168 Skip: Directory already exists
      WARNING: 11169 Skip: Directory already exists
      WARNING: 11170 Skip: Directory already exists
      WARNING: 11195 Skip: Directory already exists
      WARNING: 11196 Skip: Directory already exists
      WARNING: 11197 Skip: Directory already exists
      WARNING: 11198 Skip: Directory already exists
      WARNING: 11209 Skip: Directory already exists
      WARNING: 11210 Skip: Directory already exists
      WARNING: 11211 Skip: Directory already exists
      WARNING: 11212 Skip: Directory already exists
      WARNING: 11218 Skip: Directory already exists
      WARNING: 11219 Skip: Directory already exists
      WARNING: 11223 Skip: Directory already exists
      WARNING: 11225 Skip: Directory already exists
      WARNING: 11229 Skip: Directory already exists
      WARNING: 11230 Skip: Directory already exists
      WARNING: 11231 Skip: Directory already exists
      WARNING: 11235 Skip: Directory already exists
      WARNING: 11236 Skip: Directory already exists
      WARNING: 11237 Skip: Directory already exists
      WARNING: 11238 Skip: Directory already exists
      WARNING: 11241 Skip: Directory already exists
      WARNING: 11242 Skip: Directory already exists
      WARNING: 11243 Skip: Directory already exists
      WARNING: 11244 Skip: Directory already exists
      WARNING: 11247 Skip: Directory already exists
      WARNING: 11248 Skip: Directory already exists
      WARNING: 11249 Skip: Directory already exists
      WARNING: 11250 Skip: Directory already exists
      WARNING: 11253 Skip: Directory already exists
      WARNING: 11254 Skip: Directory already exists
      WARNING: 11255 Skip: Directory already exists
      WARNING: 11256 Skip: Directory already exists
      WARNING: 11260 Skip: Directory already exists
      WARNING: 11261 Skip: Directory already exists
      WARNING: 11262 Skip: Directory already exists
      WARNING: 11263 Skip: Directory already exists
      WARNING: 11266 Skip: Directory already exists
      WARNING: 11267 Skip: Directory already exists
      WARNING: 11268 Skip: Directory already exists
      WARNING: 11269 Skip: Directory already exists
      WARNING: 11294 Skip: Directory already exists
      WARNING: 11295 Skip: Directory already exists
      WARNING: 11296 Skip: Directory already exists
      WARNING: 11297 Skip: Directory already exists
      WARNING: 11300 Skip: Directory already exists
      WARNING: 11301 Skip: Directory already exists
      WARNING: 11302 Skip: Directory already exists
      WARNING: 11303 Skip: Directory already exists
      WARNING: 11317 Skip: Directory already exists
      WARNING: 11318 Skip: Directory already exists
      WARNING: 11322 Skip: Directory already exists
      WARNING: 11324 Skip: Directory already exists
      WARNING: 11328 Skip: Directory already exists
      WARNING: 11329 Skip: Directory already exists
      WARNING: 11330 Skip: Directory already exists
      WARNING: 11334 Skip: Directory already exists
      WARNING: 11335 Skip: Directory already exists
      WARNING: 11336 Skip: Directory already exists
      WARNING: 11337 Skip: Directory already exists
      WARNING: 11340 Skip: Directory already exists
      WARNING: 11341 Skip: Directory already exists
      WARNING: 11342 Skip: Directory already exists
      WARNING: 11343 Skip: Directory already exists
      WARNING: 11347 Skip: Directory already exists
      WARNING: 11348 Skip: Directory already exists
      WARNING: 11349 Skip: Directory already exists
      WARNING: 11350 Skip: Directory already exists
      WARNING: 11375 Skip: Directory already exists
      WARNING: 11376 Skip: Directory already exists
      WARNING: 11377 Skip: Directory already exists
      WARNING: 11378 Skip: Directory already exists
      WARNING: 11381 Skip: Directory already exists
      WARNING: 11382 Skip: Directory already exists
      WARNING: 11383 Skip: Directory already exists
      WARNING: 11384 Skip: Directory already exists
      WARNING: 11390 Skip: Directory already exists
      WARNING: 11391 Skip: Directory already exists
      WARNING: 11395 Skip: Directory already exists
      WARNING: 11397 Skip: Directory already exists
      WARNING: 11401 Skip: Directory already exists
      WARNING: 11402 Skip: Directory already exists
      WARNING: 11403 Skip: Directory already exists
      WARNING: 11407 Skip: Directory already exists
      WARNING: 11408 Skip: Directory already exists
      WARNING: 11409 Skip: Directory already exists
      WARNING: 11410 Skip: Directory already exists
      WARNING: 11413 Skip: Directory already exists
      WARNING: 11414 Skip: Directory already exists
      WARNING: 11415 Skip: Directory already exists
      WARNING: 11416 Skip: Directory already exists
      WARNING: 11419 Skip: Directory already exists
      WARNING: 11420 Skip: Directory already exists
      WARNING: 11421 Skip: Directory already exists
      WARNING: 11422 Skip: Directory already exists
      WARNING: 11425 Skip: Directory already exists
      WARNING: 11426 Skip: Directory already exists
      WARNING: 11427 Skip: Directory already exists
      WARNING: 11428 Skip: Directory already exists
      WARNING: 11431 Skip: Directory already exists
      WARNING: 11432 Skip: Directory already exists
      WARNING: 11433 Skip: Directory already exists
      WARNING: 11434 Skip: Directory already exists
      WARNING: 11440 Skip: Directory already exists
      WARNING: 11441 Skip: Directory already exists
      WARNING: 11445 Skip: Directory already exists
      WARNING: 11447 Skip: Directory already exists
      WARNING: 11451 Skip: Directory already exists
      WARNING: 11452 Skip: Directory already exists
      WARNING: 11453 Skip: Directory already exists
      WARNING: 11457 Skip: Directory already exists
      WARNING: 11458 Skip: Directory already exists
      WARNING: 11459 Skip: Directory already exists
      WARNING: 11460 Skip: Directory already exists
      WARNING: 11463 Skip: Directory already exists
      WARNING: 11464 Skip: Directory already exists
      WARNING: 11465 Skip: Directory already exists
      WARNING: 11466 Skip: Directory already exists
      WARNING: 11469 Skip: Directory already exists
      WARNING: 11470 Skip: Directory already exists
      WARNING: 11471 Skip: Directory already exists
      WARNING: 11472 Skip: Directory already exists
      WARNING: 11476 Skip: Directory already exists
      WARNING: 11477 Skip: Directory already exists
      WARNING: 11478 Skip: Directory already exists
      WARNING: 11479 Skip: Directory already exists
      WARNING: 11483 Skip: Directory already exists
      WARNING: 11484 Skip: Directory already exists
      WARNING: 11485 Skip: Directory already exists
      WARNING: 11486 Skip: Directory already exists
      WARNING: 11492 Skip: Directory already exists
      WARNING: 11493 Skip: Directory already exists
      ERROR: 22 Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0
      ERROR: 22 Command ARKDeleteFileCommand failed.
      ERROR: 42 Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0
      ERROR: 42 Command ARKDeleteFileCommand failed.
      ERROR: 7 Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0
      ERROR: 7 Command ARKDeleteFileCommand failed.
      ERROR: 11 Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0
      ERROR: 11 Command ARKDeleteFileCommand failed.
      ERROR: 10 Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0
      ERROR: 10 Command ARKDeleteFileCommand failed.
      ERROR: 28 Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0
      ERROR: 28 Command ARKDeleteFileCommand failed.
      ERROR: The following payload errors were found during install:
      ERROR:  - Adobe Illustrator CS5_AdobeIllustrator15en_GBLanguagePack: Install failed
      ERROR:  - AdobeColorCommonSetCMYK: Install failed
      ERROR:  - Adobe Illustrator CS5: Failed due to Language Pack installation failure
      ERROR:  - AdobeColorVideoProfilesCS CS5: Install failed
      ERROR:  - AdobeColorCommonSetRGB: Install failed
      ERROR:  - AdobeColorVideoProfilesAE CS5: Install failed
      ERROR:  - AdobeColorPhotoshop CS5: Install failed
      ERROR:  - AdobeMotionPicture CS5: Install failed
      -------------------------------------------------------------------------------------

        • 1. Re: CS5 Master trial illustrator Exit Code: 6 error help!
          jamwide Level 1

          Also when attempting to install illustrator alone from the CS5 trial packageI get a new error.

           

          here is the log

           

          Exit Code: 7
          -------------------------------------- Summary --------------------------------------
          - 1 fatal error(s), 5 error(s), 0 warning(s)
          ERROR: Found payload conflicts and errors:
          ERROR:  - Adobe Photoshop CS5 Core depends on AdobeColorPhotoshop CS5 to be installed.
          ERROR:  - Adobe Photoshop CS5 Core depends on AdobeColorVideoProfilesCS CS5 to be installed.
          ERROR:  - Adobe After Effects CS5 depends on AdobeMotionPicture CS5 to be installed.
          ERROR:  - Adobe After Effects CS5 depends on AdobeColorVideoProfilesAE CS5 to be installed.
          FATAL ERROR: Conflicts were found in the selected payloads. Halting installation.
          -------------------------------------------------------------------------------------

          • 2. Re: CS5 Master trial illustrator Exit Code: 6 error help!
            Anish Singla Adobe Employee

            Uninstall All CS5 applicatons. Run cleanup script @ http://www.adobe.com/support/contact/cs5clean.html

             

            then try installing again.

            • 3. Re: CS5 Master trial illustrator Exit Code: 6 error help!
              jamwide Level 1

              I did that before posting on this forum, it did not fix the problem

              • 4. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                Anish Singla Adobe Employee

                It seems you are trying to install the 'International English' version of application. Make sure you changed the OS to the same language as you are trying to install

                • 5. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                  jamwide Level 1

                  Just ran a fresh install again with north american english selected. and its the same thing.

                   

                  here is the new error log.

                   

                  Exit Code: 6
                  -------------------------------------- Summary --------------------------------------
                  - 0 fatal error(s), 21 error(s), 236 warning(s)
                  WARNING: Payload cannot be installed due to dependent operation failure
                  WARNING: Payload cannot be installed due to dependent operation failure
                  WARNING: 10864 Skip: Directory already exists
                  WARNING: 10866 Skip: Directory already exists
                  WARNING: 10870 Skip: Directory already exists
                  WARNING: 10871 Skip: Directory already exists
                  WARNING: 10872 Skip: Directory already exists
                  WARNING: 10875 Skip: Directory already exists
                  WARNING: 10876 Skip: Directory already exists
                  WARNING: 10877 Skip: Directory already exists
                  WARNING: 10878 Skip: Directory already exists
                  WARNING: 10882 Skip: Directory already exists
                  WARNING: 10883 Skip: Directory already exists
                  WARNING: 10884 Skip: Directory already exists
                  WARNING: 10885 Skip: Directory already exists
                  WARNING: 10888 Skip: Directory already exists
                  WARNING: 10889 Skip: Directory already exists
                  WARNING: 10890 Skip: Directory already exists
                  WARNING: 10891 Skip: Directory already exists
                  WARNING: 10895 Skip: Directory already exists
                  WARNING: 10896 Skip: Directory already exists
                  WARNING: 10897 Skip: Directory already exists
                  WARNING: 10898 Skip: Directory already exists
                  WARNING: 10901 Skip: Directory already exists
                  WARNING: 10902 Skip: Directory already exists
                  WARNING: 10903 Skip: Directory already exists
                  WARNING: 10904 Skip: Directory already exists
                  WARNING: 10907 Skip: Directory already exists
                  WARNING: 10908 Skip: Directory already exists
                  WARNING: 10909 Skip: Directory already exists
                  WARNING: 10910 Skip: Directory already exists
                  WARNING: 10914 Skip: Directory already exists
                  WARNING: 10915 Skip: Directory already exists
                  WARNING: 10916 Skip: Directory already exists
                  WARNING: 10917 Skip: Directory already exists
                  WARNING: 10931 Skip: Directory already exists
                  WARNING: 10932 Skip: Directory already exists
                  WARNING: 10933 Skip: Directory already exists
                  WARNING: 10934 Skip: Directory already exists
                  WARNING: 10938 Skip: Directory already exists
                  WARNING: 10939 Skip: Directory already exists
                  WARNING: 10940 Skip: Directory already exists
                  WARNING: 10941 Skip: Directory already exists
                  WARNING: 10944 Skip: Directory already exists
                  WARNING: 10945 Skip: Directory already exists
                  WARNING: 10946 Skip: Directory already exists
                  WARNING: 10947 Skip: Directory already exists
                  WARNING: 10972 Skip: Directory already exists
                  WARNING: 10973 Skip: Directory already exists
                  WARNING: 10974 Skip: Directory already exists
                  WARNING: 10975 Skip: Directory already exists
                  WARNING: 10998 Skip: Directory already exists
                  WARNING: 10999 Skip: Directory already exists
                  WARNING: 11000 Skip: Directory already exists
                  WARNING: 11001 Skip: Directory already exists
                  WARNING: 11009 Skip: Directory already exists
                  WARNING: 11010 Skip: Directory already exists
                  WARNING: 11011 Skip: Directory already exists
                  WARNING: 11012 Skip: Directory already exists
                  WARNING: 11015 Skip: Directory already exists
                  WARNING: 11016 Skip: Directory already exists
                  WARNING: 11017 Skip: Directory already exists
                  WARNING: 11018 Skip: Directory already exists
                  WARNING: 11021 Skip: Directory already exists
                  WARNING: 11022 Skip: Directory already exists
                  WARNING: 11023 Skip: Directory already exists
                  WARNING: 11024 Skip: Directory already exists
                  WARNING: 11075 Skip: Directory already exists
                  WARNING: 11076 Skip: Directory already exists
                  WARNING: 11080 Skip: Directory already exists
                  WARNING: 11082 Skip: Directory already exists
                  WARNING: 11086 Skip: Directory already exists
                  WARNING: 11087 Skip: Directory already exists
                  WARNING: 11088 Skip: Directory already exists
                  WARNING: 11096 Skip: Directory already exists
                  WARNING: 11097 Skip: Directory already exists
                  WARNING: 11098 Skip: Directory already exists
                  WARNING: 11099 Skip: Directory already exists
                  WARNING: 11102 Skip: Directory already exists
                  WARNING: 11103 Skip: Directory already exists
                  WARNING: 11104 Skip: Directory already exists
                  WARNING: 11105 Skip: Directory already exists
                  WARNING: 11108 Skip: Directory already exists
                  WARNING: 11109 Skip: Directory already exists
                  WARNING: 11110 Skip: Directory already exists
                  WARNING: 11111 Skip: Directory already exists
                  WARNING: 11114 Skip: Directory already exists
                  WARNING: 11115 Skip: Directory already exists
                  WARNING: 11116 Skip: Directory already exists
                  WARNING: 11117 Skip: Directory already exists
                  WARNING: 11120 Skip: Directory already exists
                  WARNING: 11121 Skip: Directory already exists
                  WARNING: 11122 Skip: Directory already exists
                  WARNING: 11123 Skip: Directory already exists
                  WARNING: 11137 Skip: Directory already exists
                  WARNING: 11138 Skip: Directory already exists
                  WARNING: 11139 Skip: Directory already exists
                  WARNING: 11140 Skip: Directory already exists
                  WARNING: 11153 Skip: Directory already exists
                  WARNING: 11154 Skip: Directory already exists
                  WARNING: 11155 Skip: Directory already exists
                  WARNING: 11156 Skip: Directory already exists
                  WARNING: 11159 Skip: Directory already exists
                  WARNING: 11160 Skip: Directory already exists
                  WARNING: 11161 Skip: Directory already exists
                  WARNING: 11162 Skip: Directory already exists
                  WARNING: 11187 Skip: Directory already exists
                  WARNING: 11188 Skip: Directory already exists
                  WARNING: 11189 Skip: Directory already exists
                  WARNING: 11190 Skip: Directory already exists
                  WARNING: 11201 Skip: Directory already exists
                  WARNING: 11202 Skip: Directory already exists
                  WARNING: 11203 Skip: Directory already exists
                  WARNING: 11204 Skip: Directory already exists
                  WARNING: 11210 Skip: Directory already exists
                  WARNING: 11211 Skip: Directory already exists
                  WARNING: 11215 Skip: Directory already exists
                  WARNING: 11217 Skip: Directory already exists
                  WARNING: 11221 Skip: Directory already exists
                  WARNING: 11222 Skip: Directory already exists
                  WARNING: 11223 Skip: Directory already exists
                  WARNING: 11227 Skip: Directory already exists
                  WARNING: 11228 Skip: Directory already exists
                  WARNING: 11229 Skip: Directory already exists
                  WARNING: 11230 Skip: Directory already exists
                  WARNING: 11233 Skip: Directory already exists
                  WARNING: 11234 Skip: Directory already exists
                  WARNING: 11235 Skip: Directory already exists
                  WARNING: 11236 Skip: Directory already exists
                  WARNING: 11239 Skip: Directory already exists
                  WARNING: 11240 Skip: Directory already exists
                  WARNING: 11241 Skip: Directory already exists
                  WARNING: 11242 Skip: Directory already exists
                  WARNING: 11245 Skip: Directory already exists
                  WARNING: 11246 Skip: Directory already exists
                  WARNING: 11247 Skip: Directory already exists
                  WARNING: 11248 Skip: Directory already exists
                  WARNING: 11252 Skip: Directory already exists
                  WARNING: 11253 Skip: Directory already exists
                  WARNING: 11254 Skip: Directory already exists
                  WARNING: 11255 Skip: Directory already exists
                  WARNING: 11258 Skip: Directory already exists
                  WARNING: 11259 Skip: Directory already exists
                  WARNING: 11260 Skip: Directory already exists
                  WARNING: 11261 Skip: Directory already exists
                  WARNING: 11286 Skip: Directory already exists
                  WARNING: 11287 Skip: Directory already exists
                  WARNING: 11288 Skip: Directory already exists
                  WARNING: 11289 Skip: Directory already exists
                  WARNING: 11292 Skip: Directory already exists
                  WARNING: 11293 Skip: Directory already exists
                  WARNING: 11294 Skip: Directory already exists
                  WARNING: 11295 Skip: Directory already exists
                  WARNING: 11309 Skip: Directory already exists
                  WARNING: 11310 Skip: Directory already exists
                  WARNING: 11314 Skip: Directory already exists
                  WARNING: 11316 Skip: Directory already exists
                  WARNING: 11320 Skip: Directory already exists
                  WARNING: 11321 Skip: Directory already exists
                  WARNING: 11322 Skip: Directory already exists
                  WARNING: 11326 Skip: Directory already exists
                  WARNING: 11327 Skip: Directory already exists
                  WARNING: 11328 Skip: Directory already exists
                  WARNING: 11329 Skip: Directory already exists
                  WARNING: 11332 Skip: Directory already exists
                  WARNING: 11333 Skip: Directory already exists
                  WARNING: 11334 Skip: Directory already exists
                  WARNING: 11335 Skip: Directory already exists
                  WARNING: 11339 Skip: Directory already exists
                  WARNING: 11340 Skip: Directory already exists
                  WARNING: 11341 Skip: Directory already exists
                  WARNING: 11342 Skip: Directory already exists
                  WARNING: 11367 Skip: Directory already exists
                  WARNING: 11368 Skip: Directory already exists
                  WARNING: 11369 Skip: Directory already exists
                  WARNING: 11370 Skip: Directory already exists
                  WARNING: 11373 Skip: Directory already exists
                  WARNING: 11374 Skip: Directory already exists
                  WARNING: 11375 Skip: Directory already exists
                  WARNING: 11376 Skip: Directory already exists
                  WARNING: 11382 Skip: Directory already exists
                  WARNING: 11383 Skip: Directory already exists
                  WARNING: 11387 Skip: Directory already exists
                  WARNING: 11389 Skip: Directory already exists
                  WARNING: 11393 Skip: Directory already exists
                  WARNING: 11394 Skip: Directory already exists
                  WARNING: 11395 Skip: Directory already exists
                  WARNING: 11399 Skip: Directory already exists
                  WARNING: 11400 Skip: Directory already exists
                  WARNING: 11401 Skip: Directory already exists
                  WARNING: 11402 Skip: Directory already exists
                  WARNING: 11405 Skip: Directory already exists
                  WARNING: 11406 Skip: Directory already exists
                  WARNING: 11407 Skip: Directory already exists
                  WARNING: 11408 Skip: Directory already exists
                  WARNING: 11411 Skip: Directory already exists
                  WARNING: 11412 Skip: Directory already exists
                  WARNING: 11413 Skip: Directory already exists
                  WARNING: 11414 Skip: Directory already exists
                  WARNING: 11417 Skip: Directory already exists
                  WARNING: 11418 Skip: Directory already exists
                  WARNING: 11419 Skip: Directory already exists
                  WARNING: 11420 Skip: Directory already exists
                  WARNING: 11423 Skip: Directory already exists
                  WARNING: 11424 Skip: Directory already exists
                  WARNING: 11425 Skip: Directory already exists
                  WARNING: 11426 Skip: Directory already exists
                  WARNING: 11432 Skip: Directory already exists
                  WARNING: 11433 Skip: Directory already exists
                  WARNING: 11437 Skip: Directory already exists
                  WARNING: 11439 Skip: Directory already exists
                  WARNING: 11443 Skip: Directory already exists
                  WARNING: 11444 Skip: Directory already exists
                  WARNING: 11445 Skip: Directory already exists
                  WARNING: 11449 Skip: Directory already exists
                  WARNING: 11450 Skip: Directory already exists
                  WARNING: 11451 Skip: Directory already exists
                  WARNING: 11452 Skip: Directory already exists
                  WARNING: 11455 Skip: Directory already exists
                  WARNING: 11456 Skip: Directory already exists
                  WARNING: 11457 Skip: Directory already exists
                  WARNING: 11458 Skip: Directory already exists
                  WARNING: 11461 Skip: Directory already exists
                  WARNING: 11462 Skip: Directory already exists
                  WARNING: 11463 Skip: Directory already exists
                  WARNING: 11464 Skip: Directory already exists
                  WARNING: 11468 Skip: Directory already exists
                  WARNING: 11469 Skip: Directory already exists
                  WARNING: 11470 Skip: Directory already exists
                  WARNING: 11471 Skip: Directory already exists
                  WARNING: 11475 Skip: Directory already exists
                  WARNING: 11476 Skip: Directory already exists
                  WARNING: 11477 Skip: Directory already exists
                  WARNING: 11478 Skip: Directory already exists
                  WARNING: 11484 Skip: Directory already exists
                  WARNING: 11485 Skip: Directory already exists
                  ERROR: 22 Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0
                  ERROR: 22 Command ARKDeleteFileCommand failed.
                  ERROR: 42 Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0
                  ERROR: 42 Command ARKDeleteFileCommand failed.
                  ERROR: 7 Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0
                  ERROR: 7 Command ARKDeleteFileCommand failed.
                  ERROR: 11 Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0
                  ERROR: 11 Command ARKDeleteFileCommand failed.
                  ERROR: 10 Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0
                  ERROR: 10 Command ARKDeleteFileCommand failed.
                  ERROR: 28 Unable to preserve original file at "/Library/ColorSync/Profiles/Profiles" Error 0
                  ERROR: 28 Command ARKDeleteFileCommand failed.
                  ERROR: The following payload errors were found during install:
                  ERROR:  - AdobeColorCommonSetCMYK: Install failed
                  ERROR:  - Adobe Illustrator CS5: Failed due to Language Pack installation failure
                  ERROR:  - AdobeColorVideoProfilesCS CS5: Install failed
                  ERROR:  - AdobeColorCommonSetRGB: Install failed
                  ERROR:  - AdobeColorVideoProfilesAE CS5: Install failed
                  ERROR:  - Adobe Illustrator CS5_AdobeIllustrator15en_USLanguagePack: Install failed
                  ERROR:  - AdobeColorPhotoshop CS5: Install failed
                  ERROR:  - AdobeMotionPicture CS5: Install failed
                  -------------------------------------------------------------------------------------

                  • 6. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                    Mylenium Most Valuable Participant

                    Read this (near the bottom where it says CS5)!

                     

                    Mylenium

                    • 7. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                      jamwide Level 1

                      If this is seriously what adobes solution is to this its sad. I mean this has been out for a while and all kinds of peopel are having these issues and yet nobody has had it fixed?

                       

                      1. Search the knowledgebase for  errors.                
                        Use any additional information that appears below the error  message to search for a solution in the Adobe Knowledgebase.       
                        1. Select the error information and press  Ctrl + C (Windows) or Command +C (Mac OS) to copy it.
                        2. Visit the Adobe Support website  and choose your product from the Select Product Support Center menu.
                        3. Paste the error text into the Search The Knowledgebase field and  click Search.           
                          Note: Omit file paths and registry keys from  the search string.
                      2. Use the Adobe Support Advisor.                
                        The Adobe Support Advisor is an AIR app that helps identify  and resolve installation issues. Click the Customer Support  link in the Installation Status window, or click Adobe Support Advisor, to  use it. You can leave the Installation Status window open while you run  the advisor. For more information, see “Using the Adobe Support  Advisor” (kb405816).            
                         
                      3. Identify errors in the installation logs.                
                        The Adobe Creative Suite 5 installer records all errors and  actions in two log files. You can use the logs to search for solutions  in the Adobe Knowledgebase. See “Troubleshoot install errors using  Creative Suite 5 install logs” (cpsid_84451).           
                         
                      4. Perform general troubleshooting steps                
                        Follow the steps in “installation troubleshooting --  Adobe Creative Suite 5 products” (cpsid_82942).           
                         
                      5. Contact Adobe Technical Support                
                        If you still cannot install your Adobe Creative Suite 5  product, contact Adobe  Support. If you ran the Adobe Support Advisor and uploaded your  Support Package, Adobe Technical Support can use the ASA token number to  quickly access your error information.
                      • 8. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                        jamwide Level 1

                        I even went as far as to download just illustrator and attempt an install alone and I got the same error.

                        • 9. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                          bhatnaga Adobe Employee

                          Hi jamwide,

                           

                          Rename the following folders on your machine:

                           

                          '/Library/ColorSync/Profiles/Profiles'

                          '/Library/ColorSync/Profiles/Recommended'

                           

                          Also rename the following files:

                           

                          '/Library/Application Support/Adobe/caps/Media_db.db'

                          '/Library/Application Support/Adobe/caps/pdb.db'

                           

                          Make sure you dont touch caps.db under the same folder. Now run the installer again. Let me know if you need more help.

                           

                          Thanks,

                          Anirudh Bhatnagar

                          • 10. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                            jamwide Level 1

                            Re name them to what???? Also how is the not the same as simply removing the folder as I have alrady tried that.

                             

                            -j

                            • 11. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                              bhatnaga Adobe Employee

                              Hi,

                               

                              You can rename it to anything. Say, add '_old' in front of them. Yes it is same as removing them, but renaming is a safer way. Have you also removed the files I mentioned, namely media_db.db and pdb.db? Also, please do post the full logs here. They are located at:

                              /Library/Logs/Adobe/Installers/Adobe Master Collection CS5 ... .log.gz

                              where ... should be the date stamp.

                               

                              Let me know if this doesn't help.

                               

                              Thanks,

                              Anirudh

                              • 12. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                                davadam Level 1

                                I'm getting the same failure when i try to install on a Win7 machine.  Any idea what the paths for those folders are in Win7?

                                 

                                Exit Code: 7


                                -------------------------------------- Summary --------------------------------------


                                - 0 fatal error(s), 41 error(s), 44 warning(s)


                                WARNING: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer will not be repaired, due to updated patch of STI and one of the top level payload is being installed.


                                WARNING: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw will not be repaired, due to updated patch of STI and one of the top level payload is being installed.


                                WARNING: Warning: {0D067D13-C3D7-4EA6-B346-740CD91FD547} Adobe Bridge CS5 will not be repaired, due to updated patch of STI and one of the top level payload is being installed.

                                • 13. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                                  bhatnaga Adobe Employee

                                  Hi David,

                                   

                                  The error on this thread is mac specific and is not observed on windows. Please post the complete log snippet and also if possible upload the log file. It is located at \Program Files\Common Files\Adobe\Installers\Adobe Master Collection CS ... .log.gz where ... is the date stamp.

                                   

                                  - Anirudh

                                  • 14. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                                    bhatnaga Adobe Employee

                                    Hi jamwide,

                                     

                                    Any updates on your problem?

                                     

                                    -Anirudh

                                    • 15. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                                      jamwide Level 1

                                      I gave up, nothing worked for me but the trial was installing on OSX 10.6.2 machines after trying everything I believe it is a conflict between OSX 10.6.3 update and adobes bad installer. I was annyoed with adobe adobe after reaching out and contacting them so I will have to wait untill I can get the real version to install the trial is of poor quality ( I was forced to reformat my machine after all my attempts )

                                      • 16. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                                        bhatnaga Adobe Employee

                                        Hi jamwide,

                                         

                                        Did you check your private messages? Please do. and if you still have the problematic machine, please reply to it.

                                         

                                        -Anirudh

                                        • 17. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                                          Bobbyndd Level 1

                                          David, please start  new thread for the issue so that we can start commenting on it. If we answer your issue in this section, things may get mixed up.

                                           

                                          However, you can try

                                           

                                          Repair the Microsoft Windows Installer (Windows)

                                          Download and install the newest Microsoft  Windows Installer Redistributable pack.

                                          Then reinstall the product.

                                          • 18. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                                            davadam Level 1

                                            I'm sorry, I'm no longer trying this install on this machine; so there's no urgent need for me to start another thread.

                                             

                                            Thanks for your help, though.

                                            • 19. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                                              GaryAtFullSail

                                              bhatnaga wrote:

                                               

                                              Hi jamwide,

                                               

                                              Rename the following folders on your machine:

                                               

                                              '/Library/ColorSync/Profiles/Profiles'

                                              '/Library/ColorSync/Profiles/Recommended'

                                               

                                              Also rename the following files:

                                               

                                              '/Library/Application Support/Adobe/caps/Media_db.db'

                                              '/Library/Application Support/Adobe/caps/pdb.db'

                                               

                                              Make sure you dont touch caps.db under the same folder. Now run the installer again. Let me know if you need more help.

                                               

                                              Thanks,

                                              Anirudh Bhatnagar

                                              I would just like to report that this solution from Anirudh Bhatanagar worked for me.  Illustrator would not install...

                                              I had the same exit code 7 and error string as jamwide, upgrading to CS5 Design Premium from CS4 on a Macbook Pro running OS X 10.5.8.

                                               

                                              The only trouble I ran into was with permissions on my Mac.  I had to get info on the 'caps' folder, click the lock on the bottom right of that window, and then set my user permissions to read and write instead of just 'read' as was the default.  I did the same for the individual files "pdb.db" and "Media_db.db."  Once I did that, I was able to rename the files, putting an "old_" on the front of them.

                                               

                                              When I ran the installer again, it did a complete install of everything, taking a full 30 min.  I had already done a partial install of cs5, and the files that were already installed stayed (or got re-written...I'm not sure) and all of the conflicts that kept illustrator from getting installed did not occur.  I'm illustrating as we speak.

                                               

                                              Thank you for the solution!

                                              • 20. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                                                DGN retail

                                                Hi,

                                                 

                                                I also had a Exit code 6 on AdobeAcrobat pro X, tried the solutions...didn't work. But when i looked in de applications folder there was a Adobe Acrobat X pro folder....did start up the application and had to re enter the license key, after that works like a charm...

                                                 

                                                MacBook pro

                                                OS 10.6.8

                                                Update cs5 - cs5.5

                                                 

                                                Henk

                                                • 21. Re: CS5 Master trial illustrator Exit Code: 6 error help!
                                                  hungryd

                                                  we use casper and adobe's AAMEE tool a lot and, in that product's forum, the kind fella referred back to this thread. his solution, based on the fix from Anirudh Bhatanagar, is posted here and works like a charm:

                                                   

                                                  http://acdesigntech.wordpress.com/2011/10/01/en_gb-language-pack-failure-during-adobe-cs5- installation/

                                                   

                                                  thanks to all of you that worked on this and please cross post around. more people should know about this solution since adobe isn't very helpful in these matters.

                                                   

                                                  david