When I do some recording in Captivate, since recently I get an error message after recording.
Problem Event Name: BEX
Application Name: AdobeCaptivate.exe
Application Version: 22.214.171.1248
Application Timestamp: 2a425e19
Fault Module Name: businessrules.dll
Fault Module Version: 126.96.36.1996
Fault Module Timestamp: 494fe471
Exception Offset: 00003782
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2057
Additional Information 1: b8e0
Additional Information 2: b8e02f170de3c6a934bc729e9440511a
Additional Information 3: 2efb
Additional Information 4: 2efb2b5cafff69e217a1c94d92a6ff90
Some searching led me to the idea that Windows Data Execution Protection system has stopped Captivate, because of a buffer overrun (because of the Exception Code c0000409)
Captivate has been installed on that computer for 4 weeks, and earlier it worked. The problem only is present since a couple of days. The update for 4.0 has been installed.
Does anyone has a solution for this?
(there was a post with the same error in a different forum, but no solutions there)
We spent 4 days fiddling around with all kinds of settings, including disabling DEP, running as Administrator, running in Windows XP compatibility, disabling video acceleration, etc. Nothing helped.
It turned out that the Captivate project file (the thing we're working on) was corrupt in one way or the other. We created a new file, copied the slides, and now recording works again.
If anyone from Adobe cares to get the corrupt file, you can contact me. Can I get a voucher to upgrade to CP 5? :-)
problem seems to be solved....