1 Reply Latest reply on Jun 9, 2010 8:06 PM by pwillener

    PPKLite.api

    tin-yang

      Hi all.  I have a client computer XPSP3 on which adobe reader 9.3 keeps crashing when opening pdf files from email.  Here are the errors from the event log:

       

      • windows cannot access the file c:\program files\adobe\reader 9.0\reader\plug_ins\ppklite.api for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing.  Windows closed the program adobe acrobat public-key security plugin because of this error.

       

      • acrord32.exe generated an application error.  The exception generated was c0000006 at address 2809307a [PPKLite]

       

      I did not have any luck googling on the errors.  Is this a known issue?  I've tried a repair install and an uninstall and reinstall of adobe reader.  I also tried running a chkdsk and redownloaded the installer, but no joy. Thanks.