9 Replies Latest reply on Jun 9, 2010 4:15 PM by Dimitri Vorontzov

    Can't create new folder on an external hard drive, and how to transfer files?

    Dimitri Vorontzov Level 1

      Hello everyone,

       

      the non-English speaking videographer I translate for is having problems operating his Premiere CS5 for Mac from an external hard drive. He cannot create new folder on the external hard drive (the "New Folder" button is grayed-out when tries to export media onto the external hard drive) and when he simply tries to create new folder, the "new folder" option isn't available.

       

      He suspects it's because the hard drive was formatted for PC.

       

      Questions:

       

      - should PC-formatting cause that problem?

      - what's the proper way to transfer media files from PC-formatted external hard drive to the internal hard drive on Mac?

       

      Would appreciate your advice.

       

      Dimitri Vorontzov