2 Replies Latest reply on Oct 17, 2011 4:22 PM by *Q

    Flash CS5 Crashes When I Try And Open A .FLA File

    corvar123

      I have been working on a flash website for a few days now and I cant open the file any more.

       

      When I try and open the file, Flash Professional cs5 Crashes with this error:

       

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: Flash.exe

        Application Version: 11.0.0.485

        Application Timestamp: 4badda9d

        Fault Module Name: ntdll.dll

        Fault Module Version: 6.1.7600.16385

        Fault Module Timestamp: 4a5bdb3b

        Exception Code: c0000005

        Exception Offset: 0002e23e

        OS Version: 6.1.7600.2.0.0.256.1

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

       

      Read our privacy statement online:

        http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

       

      If the online privacy statement is not available, please read our privacy statement offline:

        C:\Windows\system32\en-US\erofflps.txt

       

       

      What do I do? Any help is appreciated! Thanks!
      System: Windows 7 Ultimate (x64)
      If you want me to send you the file I can also do that...
        • 1. Re: Flash CS5 Crashes When I Try And Open A .FLA File
          E.F.E.

          Did you ever find a solution to this??? I have this going on and can't figure it out.. I've updated my entire computer and all Adobe CS5 applications I have.

          Problem signature:
            Problem Event Name: APPCRASH
            Application Name: Flash.exe
            Application Version: 11.0.2.489
            Application Timestamp: 4c68dc9c
            Fault Module Name: ntdll.dll
            Fault Module Version: 6.1.7601.17514
            Fault Module Timestamp: 4ce7ba58
            Exception Code: c0000005
            Exception Offset: 0002e39e
            OS Version: 6.1.7601.2.1.0.256.48
            Locale ID: 1033
            Additional Information 1: 0a9e
            Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
            Additional Information 3: 0a9e
            Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

          Read our privacy statement online:
            http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

          If the online privacy statement is not available, please read our privacy statement offline:
            C:\Windows\system32\en-US\erofflps.txt

           

           

           

          CAN ANYONE HELP, PLEASE!
          Thank you so much for any advice shared.
          E.F.E.

          • 2. Re: Flash CS5 Crashes When I Try And Open A .FLA File
            *Q Level 3

            Hi EFE,

            Please zip up your fla and change .zip extension to .zzz. Email the .zzz attachment to my attention at FlashAuthBetaBugs@adobe.com. I'll take a look at your file.

             

            Thanks,

            Quynh

            Flash Pro, QE