Nero MAY be your problem
Things and Software to AVOID when authoring/burning a DVD
Read all links/sub-links to create a "best" burned disc
Start --> http://forums.adobe.com/thread/608660?tstart=0
#2 has WHY Explained http://forums.adobe.com/thread/607390
Plus a Microsoft note http://support.microsoft.com/kb/314060
And another note http://support.microsoft.com/kb/982116
Thanks for the quick replies!!!
Sadly we have read all you mentioned and for the last week NERO hasn't been installed and all components were removed and double and triple checked that they were'nt within a country mile of the computer.
We just know from testing that Nero will allow it to burn.
We did try everything you have already linked.
We did try the registry fix listed her: http://www.tomshardware.com/forum/171067-32-drive-drive-detected
This is going above our collective heads and we're starting to dream up ways to a.) fix it and b.) destroy it all in a magnificent display of pyrotechnics!!!
Can you do a screen-cap, or series of screen-caps of the Programs/Processes that are running at boot up? To do this, just boot and open Task Manager.
If the OS is seeing the drive correctly, and that burner works with other burning apps (though they are not installed, and you have done a complete clean install from a recently formatted HDD, with a brand new installation of the OS) work, but PrE will not see the burner, then something is hooking it, at boot up, and is lying to the OS (and to PrE) and telling it that there is no DVD burner, but an HDD. Let's see if we can find that Program/Process.
PS - it might be very useful to also launch MSCONFIG and do screen-caps of Services and Startup. There has to be something there.
PPS - with the installation of the new DVD multi-drive, did the tech install the very latest firmware updates from the mfgr's. Web site. This can be very important.
We'll try all that early next week and come back to you with screen captures etc. Right now both the tech and I need to walk away from the desktop before we do very bad things to it. It's aerodynamic abilities have already been discussed. As well as how big of a slingshot it would take to ......well you get the idea!!! :-)
Thanks for all the ideas, keep 'em coming.
The FREE http://www.imgburn.com/ does not install anything that is not running when Imgburn is not running
Tell PrEl to write the DVD output to a folder, then use Imgburn to write that folder to the actual DVD
If that works... you know that something is doing as Hunt says... taking command of the DVD drive at boot and not letting PrEl work with the drive
My PRE7 does not recognise my DVD-Writers either. I've given up worrying about it for two reasons:
- Uninstalling PRE, cleaning registry, reinstalling PRE fixes it - but only temporarily. A day, a week, or longer, later it fails to recognise again.
- I always burn to folder and use alternate software for the burning (Nero or ImgBurn) as they offer control over the disk writing speed - something PRE cannot do. Unless you need to burn Blu-Ray this works fine.
Insanity is hereditary, you get it from your children