12 Replies Latest reply on Jan 29, 2011 12:01 AM by Peter Grainge

    RoboHelp 8.0.1 Update not finding installed version 8

    dcavina1

      I downloaded and installed (using default options on a Windows XP machine) Adobe RoboHelp 8 trial about a month ago, paid for a license and activated it.

       

      When I click on Help > Update, I see that an update to 8.0.1 is available. I download it and run it and start the setup process but then says a popup says: "Adobe RoboHelp 8 is not installed. Please install Adobe RoboHelp 8 before applying this patch." and the update fails to install.

       

      Any idea why it's not finding my installation? The Help > About says I have version 8.0.0.203