15 Replies Latest reply on Jun 22, 2010 10:27 PM by RobSher1

    AIR installation error Windows 7

    pdstein

      I tried to upgrade to the latest version of AIR today.  At first it said it was successful, but then after clicking "Finish" it said there was an installation error.  I tried uninstalling and reinstalling it.  I tried uninstalling and then running the installation program as admin.  I tried creating a separate admin user, switching to that user, uninstalling AIR, and reinstalling it. I tried using the Windows Install Clean Up program.  I tried deleting stuff from the registry.  Now things are even worse.

       

      Now when I try to install AIR I get this error message:

       

      An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.

       

      And when I try to uninstall it through the control panel I get this message:

       

      This application requires a version of Adobe AIR which cannot be found.  Pleae download teh latest version o fthe runtime from http://www.adobe.com/go/getair or contact the application author for an updated version.

       

      How do I fix this?

       

      Thanks,

      Paul

        • 1. Re: AIR installation error Windows 7
          chris.campbell Adobe Employee

          Hi Paul,

          Sorry you're running into this installer problem.  Can you please try running the Windows Installer Cleanup Utility and try again?

           

          Thanks,

          Chris

          • 2. Re: AIR installation error Windows 7
            pdstein Level 1

            Chris, thanks for your reply. In my original post, I mentioned that I tried using Windows Installer Cleanup Utility.

             

            I eventually was able to get AIR uninstalled using Advanced SystemCare.

             

            It seems like the installation software is not able to write or overwrite some necessary files, so I tried sharing my AppData folder with Homegroup.  Then I reinstalled, but it didn't work.  I've tried installing and uninstalling a bunch of times, and now I'm stuck again where I can't install (I get "An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator.") but it doesn't show up in the list of programs to uninstall in the control panel, Windows Installer Cleanup Utility or Advanced SystemCare.

             

            I don't know if it will help or not, but here are the logs from the last couple of hours of attempts to install.

             

            - Paul

             

             

            [2010-06-14:17:12:11] Performing runtime install
            [2010-06-14:17:12:11] UI SWF load is complete
            [2010-06-14:17:12:11] UI initialized
            [2010-06-14:17:12:11] starting user confirmation
            [2010-06-14:17:12:11] Version of this installer: 2.0.2.12610
            [2010-06-14:17:12:11] Installation type: new
            [2010-06-14:17:12:14] starting elevated install
            [2010-06-14:17:12:14] performing an elevated runtime install
            [2010-06-14:17:12:14] UI SWF load is complete
            [2010-06-14:17:12:14] starting install
            [2010-06-14:17:12:14] subinstaller: starting install
            [2010-06-14:17:12:14] subinstaller: Scheduling runtime installation operations
            [2010-06-14:17:12:14] Scheduling an MSI install operation
            [2010-06-14:17:12:14] Beginning runtime installation
            [2010-06-14:17:12:14] Beginning install
            [2010-06-14:17:12:14] Installing c:\users\pdstein\appdata\local\temp\air1078.tmp\setup.msi
            [2010-06-14:17:12:14] subinstaller: Installing c:\users\pdstein\appdata\local\temp\air1078.tmp\setup.msi
            [2010-06-14:17:12:14] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:17:12:14] Rolling back install of c:\users\pdstein\appdata\local\temp\air1078.tmp\setup.msi
            [2010-06-14:17:12:14] Rollback due to error complete
            [2010-06-14:17:12:14] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:17:12:14] Failed during elevated install: error 0 1603
            [2010-06-14:17:12:14] begin quitting
            [2010-06-14:17:12:22] begin quitting
            [2010-06-14:17:12:31] Performing runtime install
            [2010-06-14:17:12:31] UI SWF load is complete
            [2010-06-14:17:12:31] UI initialized
            [2010-06-14:17:12:31] starting user confirmation
            [2010-06-14:17:12:31] Version of this installer: 2.0.2.12610
            [2010-06-14:17:12:31] Installation type: new
            [2010-06-14:17:12:33] starting elevated install
            [2010-06-14:17:12:34] performing an elevated runtime install
            [2010-06-14:17:12:34] UI SWF load is complete
            [2010-06-14:17:12:34] starting install
            [2010-06-14:17:12:34] subinstaller: starting install
            [2010-06-14:17:12:34] subinstaller: Scheduling runtime installation operations
            [2010-06-14:17:12:34] subinstaller: Scheduling an MSI install operation
            [2010-06-14:17:12:34] Beginning runtime installation
            [2010-06-14:17:12:34] Beginning install
            [2010-06-14:17:12:34] Installing c:\users\pdstein\appdata\local\temp\air5e2a.tmp\setup.msi
            [2010-06-14:17:12:34] subinstaller: Installing c:\users\pdstein\appdata\local\temp\air5e2a.tmp\setup.msi
            [2010-06-14:17:12:34] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:17:12:34] Rolling back install of c:\users\pdstein\appdata\local\temp\air5e2a.tmp\setup.msi
            [2010-06-14:17:12:34] Rollback due to error complete
            [2010-06-14:17:12:34] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:17:12:34] Failed during elevated install: error 0 1603
            [2010-06-14:17:12:34] begin quitting
            [2010-06-14:17:12:36] begin quitting
            [2010-06-14:17:22:48] Performing runtime install
            [2010-06-14:17:22:48] UI SWF load is complete
            [2010-06-14:17:22:48] UI initialized
            [2010-06-14:17:22:48] starting user confirmation
            [2010-06-14:17:22:48] Version of this installer: 2.0.2.12610
            [2010-06-14:17:22:48] Installation type: new
            [2010-06-14:17:22:50] starting elevated install
            [2010-06-14:17:22:52] performing an elevated runtime install
            [2010-06-14:17:22:52] UI SWF load is complete
            [2010-06-14:17:22:52] starting install
            [2010-06-14:17:22:52] Scheduling runtime installation operations
            [2010-06-14:17:22:52] Scheduling an MSI install operation
            [2010-06-14:17:22:52] Beginning runtime installation
            [2010-06-14:17:22:53] Beginning install
            [2010-06-14:17:22:53] Installing c:\users\pdstein\appdata\local\temp\airca93.tmp\setup.msi
            [2010-06-14:17:22:53] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:17:22:53] Rolling back install of c:\users\pdstein\appdata\local\temp\airca93.tmp\setup.msi
            [2010-06-14:17:22:53] Rollback due to error complete
            [2010-06-14:17:22:53] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:17:22:53] Failed during elevated install: error 0 1603
            [2010-06-14:17:22:53] begin quitting
            [2010-06-14:17:22:57] begin quitting
            [2010-06-14:17:42:58] Performing runtime install
            [2010-06-14:17:42:59] UI SWF load is complete
            [2010-06-14:17:42:59] UI initialized
            [2010-06-14:17:42:59] starting user confirmation
            [2010-06-14:17:42:59] Version of this installer: 2.0.2.12610
            [2010-06-14:17:42:59] Installation type: new
            [2010-06-14:17:43:01] starting elevated install
            [2010-06-14:17:43:02] performing an elevated runtime install
            [2010-06-14:17:43:02] UI SWF load is complete
            [2010-06-14:17:43:02] starting install
            [2010-06-14:17:43:02] Scheduling runtime installation operations
            [2010-06-14:17:43:02] Scheduling an MSI install operation
            [2010-06-14:17:43:02] Beginning runtime installation
            [2010-06-14:17:43:02] Beginning install
            [2010-06-14:17:43:02] Installing c:\users\pdstein\appdata\local\temp\aird6ed.tmp\setup.msi
            [2010-06-14:17:43:02] subinstaller: Installing c:\users\pdstein\appdata\local\temp\aird6ed.tmp\setup.msi
            [2010-06-14:17:43:08] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:17:43:08] Rolling back install of c:\users\pdstein\appdata\local\temp\aird6ed.tmp\setup.msi
            [2010-06-14:17:43:08] Rollback due to error complete
            [2010-06-14:17:43:08] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:17:43:08] Failed during elevated install: error 0 1603
            [2010-06-14:17:43:08] begin quitting
            [2010-06-14:17:43:12] begin quitting
            [2010-06-14:17:43:19] Performing runtime install
            [2010-06-14:17:43:19] UI SWF load is complete
            [2010-06-14:17:43:19] UI initialized
            [2010-06-14:17:43:19] starting user confirmation
            [2010-06-14:17:43:19] Version of this installer: 2.0.2.12610
            [2010-06-14:17:43:19] Installation type: new
            [2010-06-14:17:43:22] starting elevated install
            [2010-06-14:17:43:22] performing an elevated runtime install
            [2010-06-14:17:43:22] UI SWF load is complete
            [2010-06-14:17:43:22] starting install
            [2010-06-14:17:43:22] subinstaller: starting install
            [2010-06-14:17:43:22] subinstaller: Scheduling runtime installation operations
            [2010-06-14:17:43:22] Scheduling an MSI install operation
            [2010-06-14:17:43:22] Beginning runtime installation
            [2010-06-14:17:43:22] Beginning install
            [2010-06-14:17:43:22] Installing c:\users\pdstein\appdata\local\temp\air273e.tmp\setup.msi
            [2010-06-14:17:43:22] subinstaller: Installing c:\users\pdstein\appdata\local\temp\air273e.tmp\setup.msi
            [2010-06-14:17:43:22] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:17:43:22] Rolling back install of c:\users\pdstein\appdata\local\temp\air273e.tmp\setup.msi
            [2010-06-14:17:43:22] Rollback due to error complete
            [2010-06-14:17:43:22] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:17:43:22] Failed during elevated install: error 0 1603
            [2010-06-14:17:43:22] begin quitting
            [2010-06-14:17:43:24] begin quitting
            [2010-06-14:17:54:15] Performing runtime install
            [2010-06-14:17:54:15] UI SWF load is complete
            [2010-06-14:17:54:15] UI initialized
            [2010-06-14:17:54:15] starting user confirmation
            [2010-06-14:17:54:15] Version of this installer: 2.0.2.12610
            [2010-06-14:17:54:15] Installation type: new
            [2010-06-14:17:54:17] starting elevated install
            [2010-06-14:17:54:21] performing an elevated runtime install
            [2010-06-14:17:54:21] UI SWF load is complete
            [2010-06-14:17:54:21] starting install
            [2010-06-14:17:54:21] Scheduling runtime installation operations
            [2010-06-14:17:54:21] Scheduling an MSI install operation
            [2010-06-14:17:54:21] Beginning runtime installation
            [2010-06-14:17:54:21] Beginning install
            [2010-06-14:17:54:21] Installing c:\users\pdstein\appdata\local\temp\air2a3b.tmp\setup.msi
            [2010-06-14:17:54:22] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:17:54:22] Rolling back install of c:\users\pdstein\appdata\local\temp\air2a3b.tmp\setup.msi
            [2010-06-14:17:54:22] Rollback due to error complete
            [2010-06-14:17:54:22] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:17:54:22] Failed during elevated install: error 0 1603
            [2010-06-14:17:54:22] begin quitting
            [2010-06-14:17:54:24] begin quitting
            [2010-06-14:18:03:10] UI SWF load is complete
            [2010-06-14:18:03:11] UI initialized
            [2010-06-14:18:03:11] Pingback request completed with HTTP status 200
            [2010-06-14:18:03:11] Begin background update check
            [2010-06-14:18:03:11] Starting download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.0.2.12610/update
            [2010-06-14:18:03:11] Background update not available
            [2010-06-14:18:03:11] begin quitting
            [2010-06-14:18:03:27] UI SWF load is complete
            [2010-06-14:18:03:28] UI initialized
            [2010-06-14:18:03:28] Begin background update check
            [2010-06-14:18:03:28] Starting download from http://airdownload.adobe.com/air/3/background/windows6.0/x86/patch/2.0.2.12610/update
            [2010-06-14:18:03:28] Background update not available
            [2010-06-14:18:03:28] begin quitting
            [2010-06-14:18:03:43] UI SWF load is complete
            [2010-06-14:18:03:43] UI initialized
            [2010-06-14:18:03:43] starting user confirmation
            [2010-06-14:18:03:43] Version of this installer: 2.0.2.12610
            [2010-06-14:18:03:43] Installed version: 2.0.2.12610
            [2010-06-14:18:03:43] Installation type: patchSame
            [2010-06-14:18:03:48] starting elevated install
            [2010-06-14:18:03:48] UI SWF load is complete
            [2010-06-14:18:03:48] starting uninstall
            [2010-06-14:18:03:48] Scheduling an MSI uninstall operation for active product GUID {A2BCA9F1-566C-4805-97D1-7FDC93386723}
            [2010-06-14:18:03:48] Beginning install
            [2010-06-14:18:03:48] Uninstalling product w/ GUID {A2BCA9F1-566C-4805-97D1-7FDC93386723}
            [2010-06-14:18:03:49] Copying c:\Program Files (x86)\Common Files\Adobe AIR to C:\Users\pdstein\AppData\Local\Temp\flaF508.tmp\temp
            [2010-06-14:18:03:49] Deleting c:\Program Files (x86)\Common Files\Adobe AIR
            [2010-06-14:18:03:49] Execution complete; beginning commit phase
            [2010-06-14:18:03:49] Deleting C:\Users\pdstein\AppData\Local\Temp\flaF508.tmp\temp
            [2010-06-14:18:03:49] Commit complete
            [2010-06-14:18:03:49] install complete
            [2010-06-14:18:03:49] begin quitting
            [2010-06-14:18:03:49] Elevated install completed
            [2010-06-14:18:03:49] begin quitting
            [2010-06-14:18:09:31] UI SWF load is complete
            [2010-06-14:18:09:31] UI initialized
            [2010-06-14:18:10:12] begin quitting
            [2010-06-14:18:22:16] UI SWF load is complete
            [2010-06-14:18:22:16] UI initialized
            [2010-06-14:18:22:16] starting user confirmation
            [2010-06-14:18:22:16] Version of this installer: 2.0.2.12610
            [2010-06-14:18:22:16] Installed version: 2.0.2.12610
            [2010-06-14:18:22:16] Installation type: patchSame
            [2010-06-14:18:22:19] starting elevated install
            [2010-06-14:18:22:19] UI SWF load is complete
            [2010-06-14:18:22:19] starting uninstall
            [2010-06-14:18:22:19] Scheduling an MSI uninstall operation for active product GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
            [2010-06-14:18:22:19] Beginning install
            [2010-06-14:18:22:19] Uninstalling product w/ GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
            [2010-06-14:18:22:21] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:22:21] Rollback due to error complete
            [2010-06-14:18:22:21] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:22:21] Failed during elevated install: error 0 1603
            [2010-06-14:18:22:21] begin quitting
            [2010-06-14:18:22:29] begin quitting
            [2010-06-14:18:27:12] Performing runtime install
            [2010-06-14:18:27:12] UI SWF load is complete
            [2010-06-14:18:27:12] UI initialized
            [2010-06-14:18:27:12] starting user confirmation
            [2010-06-14:18:27:12] Version of this installer: 2.0.2.12610
            [2010-06-14:18:27:12] Installation type: new
            [2010-06-14:18:27:15] starting elevated install
            [2010-06-14:18:27:15] performing an elevated runtime install
            [2010-06-14:18:27:15] UI SWF load is complete
            [2010-06-14:18:27:15] starting install
            [2010-06-14:18:27:15] subinstaller: starting install
            [2010-06-14:18:27:15] subinstaller: Scheduling runtime installation operations
            [2010-06-14:18:27:15] Scheduling an MSI install operation
            [2010-06-14:18:27:15] Beginning runtime installation
            [2010-06-14:18:27:15] Beginning install
            [2010-06-14:18:27:15] Installing c:\users\pdstein\appdata\local\temp\air4d93.tmp\setup.msi
            [2010-06-14:18:27:15] subinstaller: Installing c:\users\pdstein\appdata\local\temp\air4d93.tmp\setup.msi
            [2010-06-14:18:27:16] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:27:16] Rolling back install of c:\users\pdstein\appdata\local\temp\air4d93.tmp\setup.msi
            [2010-06-14:18:27:16] Rollback due to error complete
            [2010-06-14:18:27:16] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:27:16] Failed during elevated install: error 0 1603
            [2010-06-14:18:27:16] begin quitting
            [2010-06-14:18:27:22] begin quitting
            [2010-06-14:18:36:09] Performing runtime install
            [2010-06-14:18:36:09] UI SWF load is complete
            [2010-06-14:18:36:09] UI initialized
            [2010-06-14:18:36:09] starting user confirmation
            [2010-06-14:18:36:09] Version of this installer: 2.0.2.12610
            [2010-06-14:18:36:09] Installation type: new
            [2010-06-14:18:36:13] starting elevated install
            [2010-06-14:18:36:13] performing an elevated runtime install
            [2010-06-14:18:36:13] UI SWF load is complete
            [2010-06-14:18:36:13] starting install
            [2010-06-14:18:36:13] subinstaller: starting install
            [2010-06-14:18:36:13] subinstaller: Scheduling runtime installation operations
            [2010-06-14:18:36:13] Scheduling an MSI install operation
            [2010-06-14:18:36:13] Beginning runtime installation
            [2010-06-14:18:36:13] Beginning install
            [2010-06-14:18:36:13] Installing c:\users\pdstein\appdata\local\temp\air870a.tmp\setup.msi
            [2010-06-14:18:36:13] subinstaller: Installing c:\users\pdstein\appdata\local\temp\air870a.tmp\setup.msi
            [2010-06-14:18:36:14] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:36:14] Rolling back install of c:\users\pdstein\appdata\local\temp\air870a.tmp\setup.msi
            [2010-06-14:18:36:14] Rollback due to error complete
            [2010-06-14:18:36:14] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:36:14] Failed during elevated install: error 0 1603
            [2010-06-14:18:36:14] begin quitting
            [2010-06-14:18:36:19] begin quitting
            [2010-06-14:18:38:44] Performing runtime install
            [2010-06-14:18:38:45] UI SWF load is complete
            [2010-06-14:18:38:45] UI initialized
            [2010-06-14:18:38:45] starting user confirmation
            [2010-06-14:18:38:45] Version of this installer: 2.0.2.12610
            [2010-06-14:18:38:45] Installation type: new
            [2010-06-14:18:38:47] starting elevated install
            [2010-06-14:18:38:47] performing an elevated runtime install
            [2010-06-14:18:38:47] UI SWF load is complete
            [2010-06-14:18:38:47] starting install
            [2010-06-14:18:38:47] subinstaller: starting install
            [2010-06-14:18:38:47] subinstaller: Scheduling runtime installation operations
            [2010-06-14:18:38:47] Scheduling an MSI install operation
            [2010-06-14:18:38:47] Beginning runtime installation
            [2010-06-14:18:38:47] Beginning install
            [2010-06-14:18:38:47] Installing c:\users\pdstein\appdata\local\temp\aire772.tmp\setup.msi
            [2010-06-14:18:38:47] subinstaller: Installing c:\users\pdstein\appdata\local\temp\aire772.tmp\setup.msi
            [2010-06-14:18:38:48] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:38:48] Rolling back install of c:\users\pdstein\appdata\local\temp\aire772.tmp\setup.msi
            [2010-06-14:18:38:48] Rollback due to error complete
            [2010-06-14:18:38:48] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:38:48] Failed during elevated install: error 0 1603
            [2010-06-14:18:38:48] begin quitting
            [2010-06-14:18:38:53] begin quitting
            [2010-06-14:18:50:57] Performing runtime install
            [2010-06-14:18:50:57] UI SWF load is complete
            [2010-06-14:18:50:58] UI initialized
            [2010-06-14:18:50:58] starting user confirmation
            [2010-06-14:18:50:58] Version of this installer: 2.0.2.12610
            [2010-06-14:18:50:58] Installation type: new
            [2010-06-14:18:51:00] starting elevated install
            [2010-06-14:18:51:01] performing an elevated runtime install
            [2010-06-14:18:51:01] UI SWF load is complete
            [2010-06-14:18:51:01] starting install
            [2010-06-14:18:51:01] subinstaller: starting install
            [2010-06-14:18:51:01] subinstaller: Scheduling runtime installation operations
            [2010-06-14:18:51:01] Scheduling an MSI install operation
            [2010-06-14:18:51:01] Beginning runtime installation
            [2010-06-14:18:51:01] Beginning install
            [2010-06-14:18:51:01] Installing c:\users\pdstein\appdata\local\temp\air3e08.tmp\setup.msi
            [2010-06-14:18:51:01] subinstaller: Installing c:\users\pdstein\appdata\local\temp\air3e08.tmp\setup.msi
            [2010-06-14:18:51:05] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:51:05] Rolling back install of c:\users\pdstein\appdata\local\temp\air3e08.tmp\setup.msi
            [2010-06-14:18:51:05] Rollback due to error complete
            [2010-06-14:18:51:05] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:51:05] Failed during elevated install: error 0 1603
            [2010-06-14:18:51:05] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:51:05] begin quitting
            [2010-06-14:18:51:08] begin quitting
            [2010-06-14:18:51:16] Performing runtime install
            [2010-06-14:18:51:17] UI SWF load is complete
            [2010-06-14:18:51:17] UI initialized
            [2010-06-14:18:51:17] starting user confirmation
            [2010-06-14:18:51:17] Version of this installer: 2.0.2.12610
            [2010-06-14:18:51:17] Installation type: new
            [2010-06-14:18:51:20] starting elevated install
            [2010-06-14:18:51:20] performing an elevated runtime install
            [2010-06-14:18:51:20] UI SWF load is complete
            [2010-06-14:18:51:20] starting install
            [2010-06-14:18:51:20] subinstaller: starting install
            [2010-06-14:18:51:20] Scheduling an MSI install operation
            [2010-06-14:18:51:20] Beginning runtime installation
            [2010-06-14:18:51:20] Beginning install
            [2010-06-14:18:51:20] Installing c:\users\pdstein\appdata\local\temp\air89f6.tmp\setup.msi
            [2010-06-14:18:51:20] subinstaller: Installing c:\users\pdstein\appdata\local\temp\air89f6.tmp\setup.msi
            [2010-06-14:18:51:21] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:51:21] Rolling back install of c:\users\pdstein\appdata\local\temp\air89f6.tmp\setup.msi
            [2010-06-14:18:51:21] Rollback due to error complete
            [2010-06-14:18:51:21] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:51:21] Failed during elevated install: error 0 1603
            [2010-06-14:18:51:21] begin quitting
            [2010-06-14:18:51:21] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:51:23] begin quitting
            [2010-06-14:18:51:42] Performing runtime install
            [2010-06-14:18:51:42] UI SWF load is complete
            [2010-06-14:18:51:42] UI initialized
            [2010-06-14:18:51:42] starting user confirmation
            [2010-06-14:18:51:42] Version of this installer: 2.0.2.12610
            [2010-06-14:18:51:42] Installation type: new
            [2010-06-14:18:51:44] starting elevated install
            [2010-06-14:18:51:45] performing an elevated runtime install
            [2010-06-14:18:51:45] UI SWF load is complete
            [2010-06-14:18:51:45] starting install
            [2010-06-14:18:51:45] subinstaller: starting install
            [2010-06-14:18:51:45] subinstaller: Scheduling runtime installation operations
            [2010-06-14:18:51:45] Beginning runtime installation
            [2010-06-14:18:51:45] subinstaller: Beginning runtime installation
            [2010-06-14:18:51:45] subinstaller: Beginning install
            [2010-06-14:18:51:45] Installing c:\users\pdstein\appdata\local\temp\aired79.tmp\setup.msi
            [2010-06-14:18:51:45] subinstaller: Installing c:\users\pdstein\appdata\local\temp\aired79.tmp\setup.msi
            [2010-06-14:18:51:46] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:51:46] Rolling back install of c:\users\pdstein\appdata\local\temp\aired79.tmp\setup.msi
            [2010-06-14:18:51:46] Rollback due to error complete
            [2010-06-14:18:51:46] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:51:46] Failed during elevated install: error 0 1603
            [2010-06-14:18:51:46] begin quitting
            [2010-06-14:18:51:46] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:51:49] begin quitting
            [2010-06-14:18:59:05] Performing runtime install
            [2010-06-14:18:59:05] UI SWF load is complete
            [2010-06-14:18:59:06] UI initialized
            [2010-06-14:18:59:06] starting user confirmation
            [2010-06-14:18:59:06] Version of this installer: 2.0.2.12610
            [2010-06-14:18:59:06] Installation type: new
            [2010-06-14:18:59:08] starting elevated install
            [2010-06-14:18:59:08] performing an elevated runtime install
            [2010-06-14:18:59:08] UI SWF load is complete
            [2010-06-14:18:59:08] starting install
            [2010-06-14:18:59:08] subinstaller: starting install
            [2010-06-14:18:59:08] subinstaller: Scheduling runtime installation operations
            [2010-06-14:18:59:08] subinstaller: Scheduling an MSI install operation
            [2010-06-14:18:59:08] Beginning runtime installation
            [2010-06-14:18:59:08] Beginning install
            [2010-06-14:18:59:08] Installing c:\users\pdstein\appdata\local\temp\airb0f6.tmp\setup.msi
            [2010-06-14:18:59:08] subinstaller: Installing c:\users\pdstein\appdata\local\temp\airb0f6.tmp\setup.msi
            [2010-06-14:18:59:09] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:59:09] Rolling back install of c:\users\pdstein\appdata\local\temp\airb0f6.tmp\setup.msi
            [2010-06-14:18:59:09] Rollback due to error complete
            [2010-06-14:18:59:09] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:18:59:09] Failed during elevated install: error 0 1603
            [2010-06-14:18:59:09] begin quitting
            [2010-06-14:18:59:12] begin quitting
            [2010-06-14:19:17:07] Performing runtime install
            [2010-06-14:19:17:07] UI SWF load is complete
            [2010-06-14:19:17:08] UI initialized
            [2010-06-14:19:17:08] starting user confirmation
            [2010-06-14:19:17:08] Version of this installer: 2.0.2.12610
            [2010-06-14:19:17:08] Installation type: new
            [2010-06-14:19:17:10] starting elevated install
            [2010-06-14:19:17:10] performing an elevated runtime install
            [2010-06-14:19:17:11] UI SWF load is complete
            [2010-06-14:19:17:11] starting install
            [2010-06-14:19:17:11] subinstaller: starting install
            [2010-06-14:19:17:11] subinstaller: Scheduling runtime installation operations
            [2010-06-14:19:17:11] Scheduling an MSI install operation
            [2010-06-14:19:17:11] Beginning runtime installation
            [2010-06-14:19:17:11] Beginning install
            [2010-06-14:19:17:11] Installing c:\users\pdstein\appdata\local\temp\air28a5.tmp\setup.msi
            [2010-06-14:19:17:11] subinstaller: Installing c:\users\pdstein\appdata\local\temp\air28a5.tmp\setup.msi
            [2010-06-14:19:17:15] Execution complete; beginning commit phase
            [2010-06-14:19:17:15] Commit complete
            [2010-06-14:19:17:15] install complete
            [2010-06-14:19:17:15] begin quitting
            [2010-06-14:19:17:15] Elevated install completed
            [2010-06-14:19:17:22] Elevated install failed (3001)
            [2010-06-14:19:17:22] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3001" errorID=3001]
            [2010-06-14:19:17:49] begin quitting
            [2010-06-14:19:25:55] UI SWF load is complete
            [2010-06-14:19:25:55] stateRunningAppInstaller: appinstaller -runtime C:\Users\pdstein\AppData\Local\Temp\AIR385E.tmp -playerVersion=10,0,45,2 -sandboxType=remote -securityDomain=airdownload.adobe.com -https=false -fromUserEvent=true -- -withRuntime -url http://downloads.tweetdeck.com/TweetDeck_0_34.3.air
            [2010-06-14:19:25:55] Starting app install of http://downloads.tweetdeck.com/TweetDeck_0_34.3.air
            [2010-06-14:19:25:55] UI SWF load is complete
            [2010-06-14:19:25:55] UI initialized
            [2010-06-14:19:25:55] beginning UI styling
            [2010-06-14:19:25:55] UI styling complete
            [2010-06-14:19:25:55] Unpackaging to C:\Users\pdstein\AppData\Local\Temp\fla4308.tmp
            [2010-06-14:19:25:59] unpackaging/validation is complete
            [2010-06-14:19:25:59] application is bound to this version of the runtime
            [2010-06-14:19:25:59] app id TweetDeckFast
            [2010-06-14:19:25:59] pub id FFF259DC0CE2657847BBB4AFF0E62062EFC56543.1
            [2010-06-14:19:25:59] Application not located
            [2010-06-14:19:25:59] Waiting for user confirmation
            [2010-06-14:19:26:12] User confirmed action: install
            [2010-06-14:19:26:12] creating native installer in: C:\Users\pdstein\AppData\Local\Temp\fla83DF.tmp
            [2010-06-14:19:26:12] native installer creation complete
            [2010-06-14:19:26:12] Starting install
            [2010-06-14:19:26:12] using conversion output in C:\Users\pdstein\AppData\Local\Temp\fla83DF.tmp
            [2010-06-14:19:26:12] Destination for installed application is C:\Program Files (x86)
            [2010-06-14:19:26:12] stateInstalling: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: Directory can't be written to" errorID=5006]
            [2010-06-14:19:26:12] stateInstallingWithElevation: enter install
            [2010-06-14:19:26:12] stateInstallingWithElevation: C:\Users\pdstein\AppData\Local\Temp\AIR385E.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\pdstein\AppData\Local\Temp\AIR385E.tmp -silent -logToStdout -withRuntime -url -location "C:\Program Files (x86)" -desktopShortcut -programMenu http://downloads.tweetdeck.com/TweetDeck_0_34.3.air
            [2010-06-14:19:26:15] Starting silent app install of http://downloads.tweetdeck.com/TweetDeck_0_34.3.air
            [2010-06-14:19:26:15] UI SWF load is complete
            [2010-06-14:19:26:15] UI initialized
            [2010-06-14:19:26:16] Unpackaging to C:\Users\pdstein\AppData\Local\Temp\fla91B4.tmp
            [2010-06-14:19:26:17] unpackaging/validation is complete
            [2010-06-14:19:26:17] application is bound to this version of the runtime
            [2010-06-14:19:26:17] subinstaller: app id TweetDeckFast
            [2010-06-14:19:26:17] pub id FFF259DC0CE2657847BBB4AFF0E62062EFC56543.1
            [2010-06-14:19:26:17] Application not located
            [2010-06-14:19:26:17] creating native installer in: C:\Users\pdstein\AppData\Local\Temp\fla9695.tmp
            [2010-06-14:19:26:17] native installer creation complete
            [2010-06-14:19:26:17] Starting install
            [2010-06-14:19:26:17] using conversion output in C:\Users\pdstein\AppData\Local\Temp\fla9695.tmp
            [2010-06-14:19:26:17] Destination for installed application is C:\Program Files (x86)
            [2010-06-14:19:26:17] Beginning install
            [2010-06-14:19:26:17] Installing C:\Users\pdstein\AppData\Local\Temp\fla9695.tmp\setup.msi
            [2010-06-14:19:26:18] subinstaller: Execution complete; beginning commit phase
            [2010-06-14:19:26:18] Commit complete
            [2010-06-14:19:26:18] starting cleanup of temporary files
            [2010-06-14:19:26:18] application installer exiting
            [2010-06-14:19:26:18] received unknown message type from subinstaller: done
            [2010-06-14:19:26:18] Failed during elevated install: 3001
            [2010-06-14:19:26:24] starting cleanup of temporary files
            [2010-06-14:19:26:25] application installer exiting
            [2010-06-14:19:26:25] App installer failed; exit code 7
            [2010-06-14:19:26:25] begin quitting
            [2010-06-14:19:26:32] UI SWF load is complete
            [2010-06-14:19:26:33] UI initialized
            [2010-06-14:19:31:54] begin quitting
            [2010-06-14:19:49:32] UI SWF load is complete
            [2010-06-14:19:49:32] UI initialized
            [2010-06-14:19:49:39] begin quitting
            [2010-06-14:19:51:46] UI SWF load is complete
            [2010-06-14:19:51:46] UI initialized
            [2010-06-14:20:08:10] begin quitting
            [2010-06-14:20:09:27] UI SWF load is complete
            [2010-06-14:20:09:28] UI initialized
            [2010-06-14:20:09:31] begin quitting
            [2010-06-14:20:09:35] UI SWF load is complete
            [2010-06-14:20:09:35] UI initialized
            [2010-06-14:20:09:43] begin quitting
            [2010-06-14:20:11:24] UI SWF load is complete
            [2010-06-14:20:11:25] UI initialized
            [2010-06-14:20:11:25] starting user confirmation
            [2010-06-14:20:11:25] Version of this installer: 2.0.2.12610
            [2010-06-14:20:11:25] Installed version: 2.0.2.12610
            [2010-06-14:20:11:25] Installation type: patchSame
            [2010-06-14:20:11:30] starting elevated install
            [2010-06-14:20:11:30] UI SWF load is complete
            [2010-06-14:20:11:30] starting uninstall
            [2010-06-14:20:11:30] Scheduling an MSI uninstall operation for active product GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
            [2010-06-14:20:11:30] Beginning install
            [2010-06-14:20:11:30] Uninstalling product w/ GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
            [2010-06-14:20:11:30] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:20:11:30] Rollback due to error complete
            [2010-06-14:20:11:30] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:20:11:30] Failed during elevated install: error 0 1603
            [2010-06-14:20:11:30] begin quitting
            [2010-06-14:20:11:33] begin quitting
            [2010-06-14:20:14:18] UI SWF load is complete
            [2010-06-14:20:14:18] UI initialized
            [2010-06-14:20:14:18] starting user confirmation
            [2010-06-14:20:14:18] Version of this installer: 2.0.2.12610
            [2010-06-14:20:14:18] Installed version: 2.0.2.12610
            [2010-06-14:20:14:18] Installation type: patchSame
            [2010-06-14:20:14:22] starting elevated install
            [2010-06-14:20:14:22] UI SWF load is complete
            [2010-06-14:20:14:22] starting uninstall
            [2010-06-14:20:14:22] Scheduling an MSI uninstall operation for active product GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
            [2010-06-14:20:14:23] Beginning install
            [2010-06-14:20:14:23] Uninstalling product w/ GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
            [2010-06-14:20:14:23] subinstaller: Uninstalling product w/ GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
            [2010-06-14:20:14:25] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:20:14:25] Rollback due to error complete
            [2010-06-14:20:14:25] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:20:14:25] Failed during elevated install: error 0 1603
            [2010-06-14:20:14:25] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:20:14:25] begin quitting
            [2010-06-14:20:14:27] begin quitting
            [2010-06-14:20:27:55] Performing runtime install
            [2010-06-14:20:27:55] UI SWF load is complete
            [2010-06-14:20:27:55] UI initialized
            [2010-06-14:20:27:55] starting user confirmation
            [2010-06-14:20:27:55] Version of this installer: 2.0.2.12610
            [2010-06-14:20:27:55] Installation type: new
            [2010-06-14:20:27:58] starting elevated install
            [2010-06-14:20:27:58] performing an elevated runtime install
            [2010-06-14:20:27:58] UI SWF load is complete
            [2010-06-14:20:27:58] starting install
            [2010-06-14:20:27:58] subinstaller: starting install
            [2010-06-14:20:27:58] Active AIR product GUID is {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
            [2010-06-14:20:27:58] subinstaller: Active AIR product GUID is {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
            [2010-06-14:20:27:58] subinstaller: Scheduling an MSI repair operation
            [2010-06-14:20:27:58] Beginning runtime installation
            [2010-06-14:20:27:58] Beginning install
            [2010-06-14:20:27:58] Reinstalling c:\users\pdstein\appdata\local\temp\air9c8c.tmp\setup.msi
            [2010-06-14:20:27:58] subinstaller: Reinstalling c:\users\pdstein\appdata\local\temp\air9c8c.tmp\setup.msi
            [2010-06-14:20:28:05] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:20:28:05] Rollback due to error complete
            [2010-06-14:20:28:05] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:20:28:05] Failed during elevated install: error 0 1603
            [2010-06-14:20:28:05] begin quitting
            [2010-06-14:20:28:12] begin quitting
            [2010-06-14:20:52:23] Performing runtime install
            [2010-06-14:20:52:23] UI SWF load is complete
            [2010-06-14:20:52:24] UI initialized
            [2010-06-14:20:52:24] starting user confirmation
            [2010-06-14:20:52:24] Version of this installer: 2.0.2.12610
            [2010-06-14:20:52:24] Installation type: new
            [2010-06-14:20:52:26] starting elevated install
            [2010-06-14:20:52:26] performing an elevated runtime install
            [2010-06-14:20:52:26] UI SWF load is complete
            [2010-06-14:20:52:26] subinstaller: starting install
            [2010-06-14:20:52:26] Scheduling runtime installation operations
            [2010-06-14:20:52:26] Active AIR product GUID is {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
            [2010-06-14:20:52:26] Scheduling an MSI repair operation
            [2010-06-14:20:52:26] Beginning runtime installation
            [2010-06-14:20:52:26] Beginning install
            [2010-06-14:20:52:26] Reinstalling c:\users\pdstein\appdata\local\temp\air119.tmp\setup.msi
            [2010-06-14:20:52:26] subinstaller: Reinstalling c:\users\pdstein\appdata\local\temp\air119.tmp\setup.msi
            [2010-06-14:20:52:28] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:20:52:28] Rollback due to error complete
            [2010-06-14:20:52:28] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:20:52:28] Failed during elevated install: error 0 1603
            [2010-06-14:20:52:28] begin quitting
            [2010-06-14:20:52:28] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:20:52:29] begin quitting
            [2010-06-14:21:06:08] Performing runtime install
            [2010-06-14:21:06:08] UI SWF load is complete
            [2010-06-14:21:06:09] UI initialized
            [2010-06-14:21:06:09] starting user confirmation
            [2010-06-14:21:06:09] Version of this installer: 2.0.2.12610
            [2010-06-14:21:06:09] Installation type: new
            [2010-06-14:21:06:11] starting elevated install
            [2010-06-14:21:06:11] performing an elevated runtime install
            [2010-06-14:21:06:11] UI SWF load is complete
            [2010-06-14:21:06:11] starting install
            [2010-06-14:21:06:11] subinstaller: starting install
            [2010-06-14:21:06:11] Active AIR product GUID is {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
            [2010-06-14:21:06:11] Scheduling an MSI repair operation
            [2010-06-14:21:06:11] Beginning runtime installation
            [2010-06-14:21:06:11] Beginning install
            [2010-06-14:21:06:11] Reinstalling c:\users\pdstein\appdata\local\temp\air9e51.tmp\setup.msi
            [2010-06-14:21:06:11] subinstaller: Reinstalling c:\users\pdstein\appdata\local\temp\air9e51.tmp\setup.msi
            [2010-06-14:21:06:11] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:21:06:12] Rollback due to error complete
            [2010-06-14:21:06:12] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-14:21:06:12] Failed during elevated install: error 0 1603
            [2010-06-14:21:06:12] begin quitting
            [2010-06-14:21:06:16] begin quitting

            • 3. Re: AIR installation error Windows 7
              pdstein Level 1

              Any help out there?

              • 4. Re: AIR installation error Windows 7
                chris.campbell Adobe Employee

                Hi Paul,

                I'm sorry I missed that bit in your first post.  I'm going to ask around and see what other things we can try.

                 

                Chris

                • 5. Re: AIR installation error Windows 7
                  lisachao Adobe Employee

                  Sorry you are having troublle uninstalling AIR on Win 7.  Please try the following:

                   

                  1) Make a shortcut of the Adobe AIR installer executable.
                  2) Right-click the executable, go to properties, click on the "shortcut"  tab.
                  3) In the "Target" field, add "-uninstall" (minus quotes) to the end of  the existing text.
                  4) Run the file, and Adobe AIR will truly be uninstalled this time.
                  5) Now run the original installer file to install the program.

                  • 6. Re: AIR installation error Windows 7
                    pdstein Level 1

                    lisachao, thanks for your help.  I followed your instructions.  When I double click on the shortcut, I get a pop-up asking me if I want to give permission to the Adobe AIR installer to make changes to my computer.  I click the Yes button.  The pop-up goes away and nothing happens.

                     

                    The install log shows this:

                     

                    [2010-06-16:16:00:49] UI SWF load is complete
                    [2010-06-16:16:00:49] starting uninstall
                    [2010-06-16:16:00:49] Scheduling an MSI uninstall operation for active product GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
                    [2010-06-16:16:00:49] Beginning install
                    [2010-06-16:16:00:49] Uninstalling product w/ GUID {B194272D-1F92-46DF-99EB-8D5CE91CB4EC}
                    [2010-06-16:16:00:49] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
                    [2010-06-16:16:00:50] Rollback due to error complete
                    [2010-06-16:16:00:50] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
                    [2010-06-16:16:00:50] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
                    [2010-06-16:16:00:50] begin quitting

                    • 7. Re: AIR installation error Windows 7
                      mcleod9

                      I'm having the same issues on Win7 x64. The problem started when I tried to upgrade Air. Now I get the same error messages as above:

                       

                      [2010-06-19:17:15:29] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]
                      [2010-06-19:17:15:29] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception ArgumentError: invalid GUID "null"" errorID=0]
                      [2010-06-19:17:15:29] begin quitting

                       

                      I've tried all the solutions I have found, including installing as administator and using MS Installer Cleanup, and fully uninstalling Air (including using the -uninstall switch).

                       

                      Teribly frustrating :\

                      • 8. Re: AIR installation error Windows 7
                        chris.campbell Adobe Employee

                        When you run the  shortcut to the installer with the "-uninstall" argument, does it matter at all if you right click the shortcut and select "Run as administrator"?

                         

                        Chris

                        • 9. Re: AIR installation error Windows 7
                          pdstein Level 1

                          Nope. I treid it both ways.

                          • 10. Re: AIR installation error Windows 7
                            RobSher1 Level 1

                            Same problem.

                             

                            Windows 7 x64, Production Premium CS5

                             

                            I changed the owner of all files to administrators and then forced administrators to have Full control on all children starting at the c:\ drive. All programs are installed on my c:\ drive. The effective permissions of every file I've checked (Program Files (x86), Program Files, ProgramData, Windows\system32, Users etc, from my logon account have every entry checked as I'm in the administrator group.

                             

                            I did the uninstall / reinstall without error. I still get this error when I try to access help from any installed product.

                             

                             

                            Frustrating indeed.

                            • 11. Re: AIR installation error Windows 7
                              angarrid

                              Do you have CS products installed? There may have been permissions issues with the shared Adobe folders.

                               

                              Can you try renaming a couple of folders and testing the installation?

                               

                              C:\Users\your_user_name\AppData/Roaming\Adobe   (rename Adobe folder to oldAdobe)

                              C:\Program Files\Adobe  (rename Adobe folder to oldAdobe)

                               

                              note: AppData is a hidden folder, so you may have to change your view options to show hidden folders.

                              • 12. Re: AIR installation error Windows 7
                                RobSher1 Level 1

                                Thanks for your suggestions.

                                 

                                I renamed the two folders, removed and reinstalled air without error, started Photoshop (from the renamed programs folder) and get the same error message when I select Help -> Adobe Premiere Pro Help...

                                 

                                Adobe AIR

                                 

                                           This application requres a version of Adobe AIR which cannot be found.

                                 

                                My Adobe AIR version is 2.0.2.12610

                                • 13. Re: AIR installation error Windows 7
                                  angarrid Level 1

                                  You may want to try uninstalling and reinstalling the CHC help application.

                                   

                                  You can get the application installer here:

                                  http://www.adobe.com/support/chc/

                                   

                                  There were some issues with CHC and AIR updates.

                                  http://kb2.adobe.com/cps/842/cpsid_84215.html

                                  • 14. Re: AIR installation error Windows 7
                                    pdstein Level 1

                                    I renamed both folders and nothing changed.

                                    • 15. Re: AIR installation error Windows 7
                                      RobSher1 Level 1

                                      Programs and Features uninstall Adobe Community Help didn't work as it couldn't find setup.exe in the temp location.

                                       

                                      I searched for Adobe Community Help in regedit and deleted the three parent keys when it found a match.

                                       

                                      Not a bad idea to do a create a system restore point before running regedit.

                                       

                                      I followed the link you provided and deleted   %appdata%\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1

                                       

                                      The article had the wrong slash after %appdata%.

                                       

                                      Then followed the link to reinstall and picked the first product.

                                       

                                      Installation was successful and all my product help links work correctly.

                                       

                                      Thanks for your help.... Rob