1 Reply Latest reply on Jun 14, 2010 1:03 PM by tmclaren01

    Win7-64 Adobe Reader caught by werfault.exe on startup

    tmclaren01

      I have a new Dell i7 system with Win 7-64 and I'm seeing odd behavior with Adobe reader.  It successfully installs but at startup it appears in the process list for a second when werfault.exe shows up and shuts it down without registering an error.  I've have tried multiple times to uninstall, reboot and reinstall Adobe Reader v9.3 with out any difference in behavior.   The event log registers the following application error...

      ---

      Faulting application name: AcroRd32.exe, version: 9.3.0.148, time stamp: 0x4b309800

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc0000005

      Fault offset: 0x00000001

      Faulting process id: 0x1784

      Faulting application start time: 0x01cb0bfb8ae8e73f

      Faulting application path: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe

      Faulting module path: unknown

      ---

       

      Has anyone seen this one and has a fix?    The standard unistall, reboot, reinstall doesn't work.   How about other troubleshooting suggestions?

        • 1. Re: Win7-64 Adobe Reader caught by werfault.exe on startup
          tmclaren01 Level 1

          Here's the app error details

          ---

          - <System>
          <Provider Name="Application Error" />
          <EventID Qualifiers="0">1000</EventID>
          <Level>2</Level>
          <Task>100</Task>
          <Keywords>0x80000000000000</Keywords>
          <TimeCreated SystemTime="2010-06-14T19:55:30.000000000Z" />
          <EventRecordID>3755</EventRecordID>
          <Channel>Application</Channel>
          <Computer>speedy-II</Computer>
          <Security />
          </System>
          - <EventData>
          <Data>AcroRd32.exe</Data>
          <Data>9.3.0.148</Data>
          <Data>4b309800</Data>
          <Data>unknown</Data>
          <Data>0.0.0.0</Data>
          <Data>00000000</Data>
          <Data>c0000005</Data>
          <Data>00000001</Data>
          <Data>1784</Data>
          <Data>01cb0bfb8ae8e73f</Data>
          <Data>C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe</Data>
          <Data>unknown</Data>
          <Data>c8b69ed4-77ee-11df-8c53-a4badbfa6469</Data>
          </EventData>
          </Event>