Is Catalyst crashing when you import video files into a particular project, or is does it occur on a video import in a new clean project?
Let me know, it'll help me figure out what's going on.
Thanks for posting!
Thanks for the swift response - I've been on the phone to Adobe support all day with no joy, hopefully the forum method will prove to be the way forward!
The program crashes in new clean projects as well as the project I was orignally working in when I discovered this issue. Same thing happens with new projects in Flash Builder CS5 too... I used the same files that are now causing the crash to make a site, so it don't see how it could be the files...
Does it crash on import of a specific video file, or is it any video file?
Is it just video? Does importing mp3/swf/images cause crashes?
What steps are you taking within Flash Builder to see the crash? Can you describe the steps?
Is it possible for you to send me one of the crashing video files so I can take a look on our end?
You can send it to me at: tarfeene (at) adobe (dot) come
Thanks, I'll do what I can
That really helped me out!
I was playing around with importing all different file types to see what would crash Flash Catalyst and it appears to just be .flv files, because it imports images, mp3s, and swf files and .f4v video files with no problems. Hey, at least now I can continue importing videos as long as they are .f4v's!
Would still be helpful to figure out why it doesn't like .flv's though...
The step are: File>Import>Video/Sound File...Dialogue box opens, I choose any .flv file (include files which seemed to work fine before) and the program just quits itself giving me the error report window. When I use .f4v files no such problem occurs...
Will send you a yousendit link containing one of the guilty .flv files now - this is a .flv file I used in creating a page with flash Catalyst just days ago before it decided it would no longer import them.
Thanks for your help so far
PS I've sent a zip file containing 3 of them in case it helps in spotting any trends..
Thanks for all the info, it's been a huge help.
I don't think the files will make it through, any chance you could post them on acrobat.com and share the link with me over email, or host them on dropbox?
I'd really appreciate it, I'd like to see what's going on with these flvs!
Thanks for getting back to me so fast,
Nevermind just got it!
You were ahead of me