7 Replies Latest reply on Nov 29, 2010 6:32 AM by gmears

    'stopped' status when opening pdf in Firefox

    j345345

      We're having problems opening the pdf's on our site in Firefox with Adobe Reader.  More than 50% of the time the pdf will not open and the status bar shows 'stopped'.  It's intermittent, the same file can fail to load 3 times but work on the fourth attempt.  This issue is specific to Adobe Reader and Firefox (affecting all versions tested).

       

      Example file: http://www.realtor.org/files/research/localmarket/2010/q1/lmr_ny_rochester.pdf

       

      I've done some googling and it appears it's not an uncommon problem, but there aren't any identified solutions other than using a different pdf reader.  Is there a known fix?  Is there a way we can get more information on what specifically is going wrong (verbose adobe reader logfile, etc.)?