9 Replies Latest reply on Jun 20, 2010 4:03 PM by nealeh

    HELP!!! I am getting really fed up with things that dont work.

    Stewart lindfield

      I am asking why a year ago i wasted money on Prem elements 8 only to have it not do the same as prem 2 did not do.

       

      Neither will see my cameras a canon 650i & sony hc320i which were visible on Win 98 with prem elements 2, i now have win7 loaded Pe2 on both my new laptop & my 2 year old HP desktop the HP crashes if i try to go to DVD burn the Toshiba Laptop just does not see camera or DVD burners.

       

      PE 8 i thought would be a solution after all its up to date but i hate it as a package oh and guess what it wont see camera or burner so great i wasted my £100+ on something thats horrid to use & wont work. Bring back PE 2 but how do i make it work on both PC,s.

       

      Pe2 has always been a problem but worked with a lot of messing but now i can only download onto it from DVD then edit slowly ie 15 minutes for every tag on the timeline but having done this it will not see a burner.

       

      Im not a techy but was told to re load Roxy or Nero missing out bits, i cant see either on my pc,s anyway & dont have the programs to load. the burner works with other programs so my guess is that Adobe just dont add the bits that do the job.

       

      Well as you can guess i am fed up haveing spent money on something that does not do what it said on th box it just rubbish to expect a mere mortal to play around with a pc.

       

      Question then is this simple, How do i get this to work properly without getting techy & download to DVD in PAL format and talk to the camera without it crashing my PC.

        • 1. Re: HELP!!! I am getting really fed up with things that dont work.
          Steve Grisetti Adobe Community Professional

          Your Canon 650i is a still camera. You should be able to download the photos from it using either Photoshop Elements or the Premiere Elements Media Downloader. The video, per the FAQs to the right of our forum, will likely need to be converted before you can edit it in Premiere Elements.

           

          I could not find any specs on a camera called the Sony HC320i, so I have no idea if this is a still camera, a tape-based or hard drive based camcorder or even an AVCHD unit.

           

          Beyond that, you really haven't given us nearly enough information to help you out. If you're unhappy with the software, you can certainly contact Adobe by clicking the Contact button at the top of this page.

           

          Meantime, does Windows recognize a connection to these cameras/camcorders when you plug them into your USB or FireWire port? If not, the issue is with your system. Not the program. Without knowing what operating system you're using, it's hard to advise you beyond that.

           

          Meantime, have you gone to Premiere Elements Help menu and selected Check for Updates to get the 8.01 patch?

           

          Have you gone to Windows Update and manually downloaded the non-critical updates to ensure your system is completely up to date?

           

          Again, if you're as frustrated as you are,  I'm surprised that in the past year you have not contacted Adobe. At the very least, you could have asked for a refund within the first month or so.

          • 2. Re: HELP!!! I am getting really fed up with things that dont work.
            the_wine_snob Level 9

            The starting point in troubleshooting is to list the full details of the system, the source footage and the Project Preset chosen. This ARTICLE will give you details on what will be useful and how to gather some of it.

             

            Good luck,

             

            Hunt

            • 3. Re: HELP!!! I am getting really fed up with things that dont work.
              Stewart lindfield Level 1

              Hi in reply to this both cameras are dv video cameras the sony being 3 years old & great the Caon is 5 years old having been bought for the athens olympics. Operating system as stated is win7 that does see the cameras on my lap top. i dont know what other facts you need.

               

               

               

              I have contacted Adobe at least 3 times since buying Adobe PE8 the last time pointing out very unhappily that customer service is about replying to emails. The customer service contact is the one with the original packing. i have to say this is getting me no where. I want it to work when loaded its on a new PC where nothing has been added as one of your colleagues has  there is no'downloaded trash' the only programs on it are those that came with it plus PE8.

               

               

               

              Life & PC's are supposed to be fun this is not. when i have the time to wait for elements to talk to the net 7 crash again i will ask for more help either Windows 7 is rubbish or the link to adobe. sad really

               

               

               

               

               

              Date: Fri, 18 Jun 2010 06:26:09 -0600

              From: forums@adobe.com

              To: stewartlindfield@msn.com

              Subject: HELP!!! I am getting really fed up with things that dont work.

               

              Your Canon 650i is a still camera. You should be able to download the photos from it using either Photoshop Elements or the Premiere Elements Media Downloader. The video, per the FAQs to the right of our forum, will likely need to be converted before you can edit it in Premiere Elements.

               

              I could not find any specs on a camera called the Sony HC320i, so I have no idea if this is a still camera, a tape-based or hard drive based camcorder or even an AVCHD unit.

               

              Beyond that, you really haven't given us nearly enough information to help you out. If you're unhappy with the software, you can certainly contact Adobe by clicking the Contact button at the top of this page.

               

              Meantime, does Windows recognize a connection to these cameras/camcorders when you plug them into your USB or FireWire port? If not, the issue is with your system. Not the program. Without knowing what operating system you're using, it's hard to advise you beyond that.

               

              Meantime, have you gone to Premiere Elements Help menu and selected Check for Updates to get the 8.01 patch?

               

              Have you gone to Windows Update and manually downloaded the non-critical updates to ensure your system is completely up to date?

               

              Again, if you're as frustrated as you are,  I'm surprised that in the past year you have not contacted Adobe. At the very least, you could have asked for a refund within the first month or so.

              >

              • 4. Re: HELP!!! I am getting really fed up with things that dont work.
                Steve Grisetti Adobe Community Professional

                Your Canon, according to a Google search, is not DV video. It is a digital camera that shoots video.

                 

                At least I think it is. The A650 was the closest Canon model I could find. Are you sure about these model numbers? I can't find any cams with these model numbers.

                 

                DV camcorders are tape-based.

                 

                Is your Sony tape-based, hard drive based or is it also a still camera that shoots video?

                 

                These are important distinctions to be aware of if you plan to edit this video.

                • 5. Re: HELP!!! I am getting really fed up with things that dont work.
                  nealeh Level 5

                  Stewart lindfield wrote:

                  Question then is this simple, How do i get this to work properly without getting techy & download to DVD in PAL format and talk to the camera without it crashing my PC.

                  I doubt you can get this working without 'getting techy'. PRE8 has proven a complex product, needing many installation and optimisation tweaks of both itself and Windows. Generally it also needs a powerful PC to work smoothly.

                   

                  To try and see if your problems are with PRE, or your PC, can you install Windows Movie Maker and see if that recognises your camera and camcorder? Post back here.

                   

                  Cheers,
                  --
                  Neale
                  Insanity is hereditary, you get it from your children

                  • 6. Re: HELP!!! I am getting really fed up with things that dont work.
                    Stewart lindfield Level 1

                    Sorry Steve but as explained both my cameras have the correct model number as per the camera tape feed unit cover & both use DV tapes & have done since new neither take particularly good still photos, this still does not solve the fact that having downloaded vidoe via transfer to DVD i cannot get the really wonderful digital video edited by me using the adobe guide book back onto disc.

                     

                     

                     

                    Perhaps this avoiding the answer is the adobe way of winding me up but really i have a product that does not talk to the PC & so far ive had nothing but round the houses answers. Perhaps i should realise reading the forums that the product has lost its way that i have been sold a pup. i ask again just for my new no added extras toshiba Laptop pc with bags of hardrive & no rubbish downloads added how do i get a onetime PE 2 to work.

                     

                     

                     

                    I have again checked th DV CAMERAS both talk to the PC but not PE2 Nuf said if there is no fix it would be a shame, obviously your as lost as me.

                     

                     

                     

                    Stewart

                     

                    Date: Fri, 18 Jun 2010 13:59:46 -0600

                    From: forums@adobe.com

                    To: stewartlindfield@msn.com

                    Subject: HELP!!! I am getting really fed up with things that dont work.

                     

                    Your Canon, according to a Google search, is not DV video. It is a digital camera that shoots video.

                     

                    DV camcorders are tape-based.

                     

                    Is your Sony tape-based, hard drive based or is it also a still camera that shoots video?

                     

                    These are important distinctions to be aware of if you plan to edit this video.

                    >

                    • 7. Re: HELP!!! I am getting really fed up with things that dont work.
                      Stewart lindfield Level 1

                      Neale

                       

                       

                       

                      Thanks for this, im beggining to think that i need to go back to a windows 95 with loads of memory to get what i had. You have confirmed that what i suspected is correct, when i had this set up before my new laptop i had few problems with PE2 so should go back to it.

                       

                       

                       

                      I feel its bad when a pro product is sold on the pretence that it suites us mere mortals when all its done is helped me lose any confidence in it.

                       

                      I have also found little help from Adobe Customer service ie details given in the pack for contact have never replied when contacted.

                       

                       

                       

                      Thank you for the first cohesive answer.

                       

                       

                       

                      regards

                       

                       

                       

                      Stewart.... fed up with it all!

                       

                      Date: Fri, 18 Jun 2010 17:48:04 -0600

                      From: forums@adobe.com

                      To: stewartlindfield@msn.com

                      Subject: HELP!!! I am getting really fed up with things that dont work.

                       

                      • 8. Re: HELP!!! I am getting really fed up with things that dont work.
                        the_wine_snob Level 9
                        Perhaps this avoiding the answer is the adobe way of winding me up but really i have a product that does not talk to the PC & so far ive had nothing but round the houses answers

                         

                        The problem with this thinking is that Steve G. is not an Adobe employee, nor a representative of Adobe. He's just like you and me - a user of the program. Now, he has written many books on PrE (and PSE), but he's just a user, trying to help.

                         

                        There is no Adobe voice here.

                         

                        Good luck,

                         

                        Hunt

                        • 9. Re: HELP!!! I am getting really fed up with things that dont work.
                          nealeh Level 5

                          Stewart,

                           

                          Did you try Windows Movie Maker? If so did it recognise the camera and allow you to import footage?

                           

                          Cheers,
                          --
                          Neale
                          Insanity is hereditary, you get it from your children