3 Replies Latest reply on Jun 29, 2010 8:50 AM by bpafun

    Search Causes Computer to Lock Up

    bpafun

      Users who search are occassionally experiencing a problem with it freezing for several minutes, never producing the results of the search.  A specific example that caused this problem was a search for a string of words.  Can you tell me what might causing this problem?

        • 1. Re: Search Causes Computer to Lock Up
          RoboColum(n) Level 5

          What type of output are we talking about here. If it is Webhelp are all users having the same issue or just some. If just some, are they all located in the same place? Basically you need to try and find a pattern to what is happening and go from there. Let us know what you find out.



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          • 2. Re: Search Causes Computer to Lock Up
            bpafun Level 1

            It is the Search function in Online Help for the Customer Service staff.

            This is located at http://help.weatrust.com/mergedprojects/cs/index.htm.

            It is happening for multiple users, both in Customer Service and for us

            (BPAS in PMO).  I deselected a setting in RoboHelp called "substring

            search" and republished.  This has corrected the problem for the BPAS, but

            still seems to lock up the computer for Customer Service staff.  However,

            if they use quotes around the words "trust in your health" it does not

            lock up.

             

            Rose Ann West

            BPA Specialist

            WEA Trust

             

             

             

            Colum McAndrew <forums@adobe.com>

            06/22/2010 11:21 AM

            Please respond to

            clearspace-744464920-566201-2-2916428@mail.forums.adobe.com

             

             

            To

            Rose Ann West <rwest@weatrust.com>

            cc

             

            Subject

            Search Causes Computer to Lock Up

             

             

             

             

             

             

            What type of output are we talking about here. If it is Webhelp are all

            users having the same issue or just some. If just some, are they all

            located in the same place? Basically you need to try and find a pattern to

            what is happening and go from there. Let us know what you find out.

             

             

            -


            on the Technical Communication Suite products.

             

            • 3. Re: Search Causes Computer to Lock Up
              bpafun Level 1

              There seems to be an issue when selecting Substring Search and affects all users.  Without it, they are not able to search using partial words.  With it, they can search on partial words, but it causes this problem of locking up in some situations (depends on the string of words entered).  Is there a solution or is this a defect in RoboHelp's search functionality?