Have you tried a REPAIR install of Acrobat? (note... I'm not 100% the installer will allow that option... so put your CD in the drive and see what happens)
I tried the repair function on through the control panel. That did nothing. I have
no disk as the program was part of the software purchased with the computer. Thanks for the reply.
>no disk as the program was part of the software purchased with the computer
Does your computer have a program to CREATE discs from a reserve area of the hard drive?
Does your computer vendor have a process where you may order discs?
As you have found... having a computer with no way to reinstall is not a good idea
Even if not for right now, you need to find out how to create or buy install discs
I found nothing that allows me to create discs. Checked with Dell help line and they have directed me to their Solution Station where, for a 'nominal fee', they can help me solve the problem. That may have to be my next step.
but did you try to repair the installation which is found under the help menu in Acrobat?
1091 Kathy wrote:
I tried the repair function on through the control panel.
>I found nothing that allows me to create discs. Checked with Dell help
Ok, another piece of the puzzle
As far as I know (based on having a Dell at work) Dell DOES have a reserved partition on the hard drive, and they DO have a way for you to create a set of install discs from that reserve
As to how... you need to look in your Dell documentation, including all of the "read me" or "tutorial" files that came with the computer
I've never had to use Dell help since I work at a University and there is a dedicate computer staff here, but you might want to go to Dell's web site and search for your exact model and then check all of the support and download pages for that exact model... you may just find information on how to create a set of install discs, or a place to buy a set of discs at a "nominal" cost
Also, once you have everything working again... think about making a full backup of your hard drive
I use http://www.terabyteunlimited.com/image-for-linux.htm to make a full image to an external hard drive
I took your suggestion and this solved the problem. Thanks so much for your help. I tried several things which were all blind alleys and knew there should be a free way to solve the problem. Thanks for taking the time to reply. I really appreciate it!
Thanks to everyone who tried to help. Using the Detect & Repair on the Adobe Acrobat Help Drop Down solved the problem.
You're welcome. Glad that worked out for you.