2 Replies Latest reply on Aug 10, 2010 11:45 PM by vbhv_malik

    Adobe Reader 9.3+ crashes on Launch

    nvsinbad

      Have a customer who's having an issue with Adobe Reader 9.3+. He is running WinXP SP3.  When the reader app is launched, wither directly from the screen icon, or by loading a pdf document, it will load, and within 3-5 seconds of loading will immediately crash with an "Adobe Reader has encountered an error and needs to close..." error.

       

      I have tried backgrading from 9.3.2  all the way to 9.3.0, including purging references from the registry.  Have tried from a different local profile to ensure it wasn't a profile corruption, Nothing seems to be resolving the issue.

       

      Does anyone have a clue as to what it might be?

       

      Thanks!

       

      Ken