4 Replies Latest reply on Jun 24, 2010 4:35 PM by the_wine_snob

    Error Message in Premiere Elements 7


      I have used Premiere Elements 7 successfully for some time. I recently got a new Windows 7 laptop and loaded PREL 7 onto it. When I start a new project, in the ORGANISE section, when I go to add media, I select as I did before an .mp4 file but after a short while I get an error message saying "This type of file is not supported, or the required codec is not installed".  I have got the latest version of Quicktime installed, but I am now lost for how to get over this. Any suggestions greatly appreciated!

        • 1. Re: Error Message in Premiere Elements 7
          the_wine_snob Level 9

          It is very likely that your new computer does not have a CODEC, that the old one did. In the case of H.264, here are three popular ones: Apple, Lead and MainConcept. With later versions of Apple's QT Player, their H.264 should be installed. Many users have found that they get better results from either Lead, or MainConcept, but this is usually on Export.


          If you have a recent version of QT Player, I would uninstall it, and then re-install it, as it could well be that the H.264 CODEC is not properly installed. Or, one could download and install the Lead, or the MainConcept version.


          Good luck,



          • 2. Re: Error Message in Premiere Elements 7
            Steve Grisetti Adobe Community Professional

            Also, what kind of camera or camcorder did this video come from?


            It could well be that the codec isn't supported in Premiere Elements if this video is from, say, a still camera or a Flip-stylel pocket cam.

            1 person found this helpful
            • 3. Re: Error Message in Premiere Elements 7
              Jagnets456 Level 1



              You are a top man!


              I reloaded QT as you suggested and it worked. I would never have thought of that.


              Many thanks indeed.



              • 4. Re: Error Message in Premiere Elements 7
                the_wine_snob Level 9



                Great news. There have been a couple of reports here, and on the PrPro forum, where it seems that the QT H.264 CODEC gets smurfed (a very technical video-editing term, meaning "messed up... "), so maybe some OS updates, or similar are afoot here?


                Glad that you got it sorted, and reported your success. That probably saved buying the Lead, or MainConcept, but keep those in the back of your mind, if you happen to have quality issues with Export/Share. That is where others have gone looking for a different version.


                Good luck and happy editing,