I'll give the same answer here that I gave on the other forum where you asked this:
> Adobe does not seem to care.
That's a pretty broad statement.
I'm Adobe, and I care.
Problems can occur when you install and activate an earlier version (like CS3) after a later version (like CS4). You say that you "wiped" your C drive, but there may still be some lingering traces of the previous activations on your disk. That would potentially cause problems when you re-installed the Adobe software.
In order to really start from a clean state, you need to run the "clean scripts".
Try uninstalling your Adobe software, running these utilities, and then reinstalling. Re-install the CS3 software before reinstalling the CS4 software.
Normally, I wouldn't jump straight to recommending uninstalling and reinstalling, but it seems that you're in the process of rebuilding this system after a "wipe" anyway.
Good luck. Let us know if you need any more help.
I saw on another forum that you had some success. Would you mind posting the resolution to this issue on this forum so that other people with a similar issue can benefit from it?
Adobe doesn't do anything different than other software companies - "free" support only ever extends to the latest version, for everything else you pay for support contracts/ service agreements/ whatever have you. This may not be convenient, but really, even some poor Indian guy cannot live the rest of his life from the money you paid for your CS3 version 3 years ago...
It's now 11:30pm. I started suggested above around 5. With time out to make dinner I:
1. Uninstalled Quicktime.
2. Turned off Panda Antivirus
3. Uninstalled CS3 Production; CS3 Dreamweaver; CS4 Fireworks
4. Ran Adobe Clean Up utility both CS3 and CS4 versions
5. Machine reported that it needed MS Clean Up Utility to complete clean up operation.
6. MS site says that their utility is no longer available to use with 3rd parties.
7. Reinstalled CS3 Production.
8. Started AE. Did a test animation.
Don't know what solved the problem: AERes1.dll not loading. But it is working now; I wanted to document this for others.
Thanks to those that took the time to write.
"Adobe doesn't do anything different than other software companies - "free" support only ever extends to the latest version, for everything else you pay for support contracts/ service agreements/ whatever have you. This may not be convenient, but really, even some poor Indian guy cannot live the rest of his life from the money you paid for your CS3 version 3 years ago..."
I am hardly the only one complaining about Adobe's lack of care for its customers. This is a trend which started a few years ago...Only a couple years ago it was possible to speak to a well-informed native English speaker on Adobe support.
Yes, there are other software companies that have outsourced their support functions to India. However, some technology companies still have knowledgable support staff that are understandable.
Finally, I am not expecting Adobe to necessarily support their products forever for free. I would ready, willing and able to pay to avoid spending weeks in front of a computer trying to figure out what is going on with a piece of software.
For many years, I have been a supporter of Adobe...my patience is wearing thin. And I am not the only one.
> For many years, I have been a supporter of Adobe...my patience is wearing thin. And I am not the only one.
I hope that you see the fact that we responded immediately to you on a weekend on this forum to be a sign that we're trying.
"I hope that you see the fact that we responded immediately to you on a weekend on this forum to be a sign that we're trying."
Yes. And I appreciate that. I would be better though if I were to be assured of calling a number, paying an amount of money if necessary and getting a knowledgable expert who speaks English well. Adobe used to do this.
When posting on a forum...one really does not have any expectation that one's question will be answered.
Finally...I should mention this to give some food for the spiders: My original problem was that CS3 AE was giving a message saying that AERes1.dll would not load.
There are a few examples of the same thing happening to others. I uninstalled Quicktime Player. I uninstalled all Adobe software and reinstalled CS3 Suite. I have not reinstalled my copy of Dreamweaver CS3 or Fireworks CS4.
Some others with the same problem have said it was the Quicktime Player causing the problem. Others have said the problem was solved with a reinstallation. Simply reinstalling the software over the original installation did not seem to work for me. It was necessary to completely uninstall CS3 Suite.
Or the solution may have been the Qucktime player uninstallation.