12 Replies Latest reply: Oct 19, 2013 6:10 AM by jakfish RSS

    The Adobe product that installed Media Encoder has not activated

    The-Jade

      My Adobe Media Encoder CS4 was working perfectly.

      I even exported a video one morning and that same afternoon it refused and gave me the following message:

       

      "Thank you for using Adobe Media Encoder CS4. The Adobe product that installed Media Encoder has not activated.

      Please launch and activate that Adobe product before continuing to use Media Encoder"

       

      I reinstalled a couple of times, but nothing changed.

       

      I uninstalled and installed CS5, it launched once then gave me the same message all over again.

       

      I even tried to install it on another computer and it's giving me the same result.

       

      I have been working on this video more a month, and I can't even export it.

       

      Can anyone help ? I have a deadline to meet

       

      Thanks a lot