Did you buy a full licence for RH8 or an upgrade? If the latter, you are not entitled to keep RH6 and I have seen that cause problems. I am not saying that is the cause, just that it is a possibility.
Is the trial still within its 30 days? If so try the project on that machine.
Also try the supplied sample projects. Do they error? If not, try the old trick of deleting the CPD and reopening the project.
If you do have to uninstall, you might like to take a look at RevoUninstaller. Quite a few people have reported good results with that as it deep cleans the registry. Just make sure you read the instructions. Hopefully it will not be necessary.
See www.grainge.org for RoboHelp and Authoring tips
Thank you so much for you answer.
I bought the upgrade, and actually I was quite surprised to see that the RH6 version was still there after installing RH8: I thought the upgrade would make it unavailable. So I guess (hope ;-) this is what is causing this issue.
The trial version is still in its 30 days and all the projects, including test projects created from scratch, work fine with it, so the problem is not with the projects, but most likely, as you suggest, with something in the software configuration of my working laptop.
Can I uninstall RH6 without previously uninstalling RH8? (Sorry, but I'm a bit confused with these software upgrades that do not actually upgrade the existing version.)
Before posting, I checked the forums and tried the suggestions I had found (like editing the RoboHHRE.lng file), but nothing worked.
I will now follow your advice on uninstalling & reinstalling (crossing fingers ;-). I'll post my "results"...
Thanks for your help.
Ok, so I uninstalled RH8 and RH6 (and deleted undeleted folders and registry keys, etc.), and then reinstalled RH8, created a project from scratch using one of RH8 default templates, generated the WebHelp output... and got the same error. The time to index full-text search is still 0 sec. and as a result, when viewing the generated output, the Search tab displays "Error: Failed to initialize database".
I'm at a loss here, anybody has any idea what I could do now?
Thanks in advance.
Just for the record, IT people here were eventually able to have RH8 full-text search feature working on my laptop by:
1/ Installing an XP virtual machine from scratch, and then installing RH8 on it (we created a small project and generated the webhelp output, just to make sure the search feature did work in that environment).
2/ Using a software virtualization application to capture that RH8 install and deploy it on my laptop.
The problem is not solved, because we still don't know what caused it (conflicting DLLs?), but it looks like we have a workaround - although certainly not a quick and easy one ;-)
This is an FYI...no question.
We are experiencing the same problem when upgrading to RH8 (i.e. “Failed to Initialize Database” error). In our case, with prior releases we need to do some post processing of the files after RoboHelp generates them (for example, remove CTRL-M and CTRL-S which occur when transferring to Unix, and changing Topic Names, etc). It has never been a problem until RH8.
We have had to rethink our post-processing handling due to this new integrity checking in RH8.