There have been a number of issues popping up with the 10.6.4 update (regarding some OpenGL issues). Currently, I don't have either CS5, or 10.6.4 installed. Do you have OpenGL enabled?
The QT32 Server process is required for After Effects CS5 to read QuickTime files. Because there is no native 64-bit version of QuickTime, the QuickTime files are read in this 32-bit process.
What needs troubleshooting is why the QT32 Server process is causing problems for After Effects. What codecs do you have installed? If you go to [root]/Library/QuickTime, what do you have in there? Does the problem change if you pull components out of that folder?
How would I find that out?
Which components should I pull out? There are a lot of codecs in there. I also have FCPS installed on my mac so that could be why I have so many.
Do this as a process-of-elimination test.
1. Pull out all of the components.
2. Test After Effects for the failure. If it still fails, then we can't blame any of the components, put them back. If the failure goes away, then one of the components may be to blame, proceed to step 3.
3. Put one component back and test After Effects again.
4. Repeat step 3 until the failure occurs.
5. Note which component caused the failure. Put back all of the other components and test After Effects again. If it works, you have positively identified one component that causes the failure. If After Effects fails again, you may have multiple failure components. Pull the components out again and continue testing from step 3.
If you find that one of the QuickTime components is causing the failure, post the name of it here. We'll want to know about it. You may need to reinstall or update that component.
I took out all of the files, and AE still hung up when opening the project. Again, once I quit the adobe qt32 server it freed up but wont read any of my video files. It says MooV files are unsupported
> It says MooV files are unsupported
Right. This is, as I stated before, because QT32 Server is required to be running for After Effects CS5 to read QuickTime movie files.
Does After Effects only hang when you open this project file? Or does it crash any time you open it?
Can you import your QuickTime files into a new project?
At the moment I can open AE by itself and import the same clips that are in my other projects. But, that still sucks cause I have important old projects from my last version of AE that I still need to use. The strange thing is, I was working in these projects for 3 days over the weekend, and then all this started happening and AE started hanging up and freaking out on me.
> import the same clips that are in my other projects
I'm a little confused by this. Please clarify:
If you start a new project, can you import the clips from the project that you're having a problem loading?
What this sounds like is that your project may have become corrupted in some way. Since you can get the project open by closing QT32 Server, that probably means one of the references to your source clips is the problem.
Try these ideas:
- Start a new project and import the bad project into that. If it works, you're good to go.
- Offline the QuickTime files. This is simple on Windows- rename the folder(s) they are in. On Mac it's trickier because Mac OS is smarter about keeping track of files; the easiest way is to duplicate them and then trash the originals (but don't empty the trash). Once the files are offlined, open the project. If the project opens, OK the message about missing files. Now relink the files until you get a failure. Once you get a failure you know that you either have a bad reference in the project; delete it from the Project panel, then reimport the file.
- Quit QT32 Server and open the bad project. Use Save As to create a new copy to work in. Now repeat the steps about offlining and relinking the files above.
Well that did the trick! I feel stupid for over complicating it. Ha. Sorry. Thanks a lot... you saved the day! I had a corrupt clip. : (
How is this possible? I'm having the same trouble. Also having the 'unable to allocate..' You can't claim you are making your software easier to use when someone is expected to research workarounds to common errors and disruptions to their work.
Adobe... please... instead of putting out new crap software every year and a half, and forcing everyone to upgrade because it's not backwards compatible, how 'bout you actually thoroughly test and debug your software so people actually want to upgrade?
You have almost completely lost my respect. You are degrading the integrity of legitimate software development, and you are disrespecting the artists who use your products.
Since you didn't give any details of your problem, what version you're using, whether you've installed the recent updates, and the details of your system, it's hard to help you, but I can take a guess and direct you to something that might help:
Just Uninstall Flip4Mac WMV Player!