3 Replies Latest reply on Jul 1, 2010 7:47 AM by ~graffiti

    Get Rid of 8.3.0

    bigbob69

      I have downloaded Adobe Reader 9 with no problem.  When I try to open an PDF file, the old version 8.3.1 tries to install but never completes.  Now I cannot open  files.  What can I do?

        • 1. Re: Get Rid of 8.3.0
          pwillener Level 8

          There is no such thing as Adobe Reader 8.3 - from where did you get it?

           

          Whereever you got it from, try to remove it with the Windows Installer Cleanup Utility; use Google to find a download location, as Microsoft does not longer support it after June 25th.

          1 person found this helpful
          • 2. Re: Get Rid of 8.3.0
            bigbob69 Level 1

            Sorry - It is actually 8.1.0 tries to go into setup when I try to open a PDF file.

            • 3. Re: Get Rid of 8.3.0
              ~graffiti Adobe Community Professional & MVP

              Try and remove it from Control Panel. You may have to reinstall version 9.x afterwards (the uninstall could break it).

               

              If you cannot do that, download, install and run the Microsoft Installer Cleanup Utility to get rid of any traces of version 8.x then reinstall 9.x.

               

              9 should have removed 8 during the install but obviously it didn't work as planned.