3 Replies Latest reply on Aug 4, 2010 4:13 PM by lisachao

    can't install adobe air! help

    deebomcm

      i don't understand what is the problem....

       

       

       

       

      error.JPG

        • 1. Re: can't install adobe air! help
          angarrid Level 1

          Make sure that you have administrative privileges on the account and that you are not logged in as a standard user.

           

          Try and capture logs and post, so that we can troubleshoot.

           

          For AIR 2.0 and later logging:

          http://kb2.adobe.com/cps/839/cpsid_83989.html

           

          For prior versions of logging:

          http://kb2.adobe.com/cps/403/kb403123.html

          • 2. Re: can't install adobe air! help
            deebomcm Level 1

            log:

             

            [2010-06-24:16:09:55] Performing runtime update
            [2010-06-24:16:09:55] UI SWF load is complete
            [2010-06-24:16:09:56] UI initialized
            [2010-06-24:16:09:56] starting user confirmation
            [2010-06-24:16:09:56] Version of this installer: 2.0.2.12610
            [2010-06-24:16:09:56] Installed version: 1.5.3.9120
            [2010-06-24:16:09:56] Installation type: patchNewer
            [2010-06-24:16:10:01] starting install
            [2010-06-24:16:10:01] Scheduling runtime installation operations
            [2010-06-24:16:10:01] Active AIR product GUID is {A2BCA9F1-566C-4805-97D1-7FDC93386723}
            [2010-06-24:16:10:01] Scheduling an MSI install operation
            [2010-06-24:16:10:01] Beginning runtime installation
            [2010-06-24:16:10:01] Beginning install
            [2010-06-24:16:10:01] Installing c:\docume~1\deebo\locals~1\temp\airdc8.tmp\setup.msi
            [2010-06-24:16:10:12] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-24:16:10:12] Rolling back install of c:\docume~1\deebo\locals~1\temp\airdc8.tmp\setup.msi
            [2010-06-24:16:10:12] Rollback due to error complete
            [2010-06-24:16:10:12] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-24:16:10:12] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-24:16:10:37] begin quitting
            [2010-06-24:16:10:37] attempting launch of VeniceStar
            [2010-06-24:16:11:14] Performing runtime install
            [2010-06-24:16:11:15] UI SWF load is complete
            [2010-06-24:16:11:15] UI initialized
            [2010-06-24:16:11:15] starting user confirmation
            [2010-06-24:16:11:16] Version of this installer: 2.0.2.12610
            [2010-06-24:16:11:16] Installed version: 1.5.3.9120
            [2010-06-24:16:11:16] Installation type: patchNewer
            [2010-06-24:16:11:23] starting install
            [2010-06-24:16:11:23] Scheduling runtime installation operations
            [2010-06-24:16:11:23] Active AIR product GUID is {A2BCA9F1-566C-4805-97D1-7FDC93386723}
            [2010-06-24:16:11:23] Scheduling an MSI install operation
            [2010-06-24:16:11:23] Beginning runtime installation
            [2010-06-24:16:11:23] Beginning install
            [2010-06-24:16:11:23] Installing c:\docume~1\deebo\locals~1\temp\aireb7.tmp\setup.msi
            [2010-06-24:16:11:28] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-24:16:11:28] Rolling back install of c:\docume~1\deebo\locals~1\temp\aireb7.tmp\setup.msi
            [2010-06-24:16:11:28] Rollback due to error complete
            [2010-06-24:16:11:28] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-24:16:11:28] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-24:16:11:34] begin quitting
            [2010-06-24:16:16:56] Performing runtime install
            [2010-06-24:16:16:56] UI SWF load is complete
            [2010-06-24:16:16:57] UI initialized
            [2010-06-24:16:16:57] starting user confirmation
            [2010-06-24:16:16:57] Version of this installer: 2.0.2.12610
            [2010-06-24:16:16:57] Installed version: 1.5.3.9120
            [2010-06-24:16:16:57] Installation type: patchNewer
            [2010-06-24:16:17:08] starting install
            [2010-06-24:16:17:08] Scheduling runtime installation operations
            [2010-06-24:16:17:08] Active AIR product GUID is {A2BCA9F1-566C-4805-97D1-7FDC93386723}
            [2010-06-24:16:17:08] Scheduling an MSI install operation
            [2010-06-24:16:17:08] Beginning runtime installation
            [2010-06-24:16:17:08] Beginning install
            [2010-06-24:16:17:08] Installing c:\documents and settings\deebo\desktop\adobeairinstaller\setup.msi
            [2010-06-24:16:17:27] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-24:16:17:27] Rolling back install of c:\documents and settings\deebo\desktop\adobeairinstaller\setup.msi
            [2010-06-24:16:17:27] Rollback due to error complete
            [2010-06-24:16:17:27] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-24:16:17:27] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-06-24:16:17:32] begin quitting
            [2010-07-01:13:44:37] Performing runtime install
            [2010-07-01:13:44:37] UI SWF load is complete
            [2010-07-01:13:44:37] UI initialized
            [2010-07-01:13:44:38] starting user confirmation
            [2010-07-01:13:44:38] Version of this installer: 2.0.2.12610
            [2010-07-01:13:44:38] Installation type: new
            [2010-07-01:13:44:40] starting install
            [2010-07-01:13:44:40] Scheduling runtime installation operations
            [2010-07-01:13:44:41] Active AIR product GUID is {A2BCA9F1-566C-4805-97D1-7FDC93386723}
            [2010-07-01:13:44:41] Scheduling an MSI install operation
            [2010-07-01:13:44:41] Beginning runtime installation
            [2010-07-01:13:44:41] Beginning install
            [2010-07-01:13:44:41] Installing c:\docume~1\deebo\locals~1\temp\airadc.tmp\setup.msi
            [2010-07-01:13:44:44] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-07-01:13:44:44] Rolling back install of c:\docume~1\deebo\locals~1\temp\airadc.tmp\setup.msi
            [2010-07-01:13:44:44] Rollback due to error complete
            [2010-07-01:13:44:44] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-07-01:13:44:44] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-07-01:13:44:52] begin quitting
            [2010-07-01:13:51:59] Performing runtime install
            [2010-07-01:13:51:59] UI SWF load is complete
            [2010-07-01:13:52:00] UI initialized
            [2010-07-01:13:52:00] starting user confirmation
            [2010-07-01:13:52:00] Version of this installer: 2.0.2.12610
            [2010-07-01:13:52:00] Installation type: new
            [2010-07-01:13:52:02] starting install
            [2010-07-01:13:52:02] Scheduling runtime installation operations
            [2010-07-01:13:52:02] Active AIR product GUID is {A2BCA9F1-566C-4805-97D1-7FDC93386723}
            [2010-07-01:13:52:02] Scheduling an MSI install operation
            [2010-07-01:13:52:02] Beginning runtime installation
            [2010-07-01:13:52:03] Beginning install
            [2010-07-01:13:52:03] Installing c:\docume~1\deebo\locals~1\temp\airc8f.tmp\setup.msi
            [2010-07-01:13:52:06] Error occurred; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-07-01:13:52:06] Rolling back install of c:\docume~1\deebo\locals~1\temp\airc8f.tmp\setup.msi
            [2010-07-01:13:52:06] Rollback due to error complete
            [2010-07-01:13:52:06] error during install: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-07-01:13:52:06] runtime install entering error state: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]
            [2010-07-01:13:53:42] begin quitting

            • 3. Re: can't install adobe air! help
              lisachao Adobe Employee

              From the log, it looks like initially you had 1.5.3 installed and you were trying to update to 2.0.2.  There was an error during the update, and at some point 1.5.3 was removed and a new install of 2.0.2 was attempted.  That also had an error, possibly due to 1.5.3 not being completely removed earlier.  Can you please use the "Windows Installer Clean-Up Utility" available from  Microsoft to completely remove all versions of AIR before trying to install again? For additional information, please see the following  knowledge base article from Microsoft:

              *http://support.microsoft.com/kb/290301

                • Download can be found under Summary tab
                • For more information about how to install, use, and troubleshoot  Windows Installer Cleanup Utility,//  see the "Contents of the  Readme.txt file" under the More Information tab.