1 Reply Latest reply on Jul 2, 2010 5:40 AM by ARM2705

    Adobe Updater

    TeraAnn

      I am unable to install an Adobe Update. Every time I click on "Install Now" it does not update. I do log in, but the window goes away and nothing happens. The next time I log into my computer, the same installation window comes up.  I wondered if you could help me to uninstall Adobe and reinstall it? (If that would help.)

       

      My computer is an iMac:   Mac OSX

                                             10.4 Tiger operating system

       

      I am new to using a Mac and really do need step by step instructions.

       

      Thank you for your time and attention to this matter!

       

      TeraAnn

        • 1. Re: Adobe Updater
          ARM2705 Adobe Employee

          Hi,

           

          Could you please specify the version of Adobe Reader you have on your machine.

          To do the same:

          ->Launch Adobe Reader

          ->Click on Adobe Reader menu item and then click on 'About' Adobe Reader''

           

          See the version from splash scren which appears

           

          Thanks.