0 Replies Latest reply on Jul 1, 2010 4:36 PM by sgitlin

    Problem Opening Text Document


      Prior to a few days ago, when a friend of mine opened a .pdf attachment sent in an email, the document would open fine.  Now when she tries to open a .pdf file, she gets 2 dialog boxes as follows -


      Select the encoding that makes your document readable

      - Windows Default

      - Ms DOS

      - Other Encoding


      and a second box with the following -


      Wang Taiwan

      Western Europe (DOS)

      Western Europe (IA5)

      Western Europe (Windows)


      She also gets the following message -



      As far as she is aware, she has made no changes to her system to cause this problem.  I don't know if this is an Adobe problem, a Windows 7 problem, or something else entirely.


      Any help greatly appreciated.