1 Reply Latest reply: Jul 5, 2010 6:08 PM by beyond ben RSS

    User can't connect to our Connect, but can a different one.

    beyond ben Community Member

      We have just setup a Connect Pro (v7.5SP1 on Server 2008 R2) on a server in a datacentre here in Brisbane, Australia. We can connect to it fine and use it but one person can't join a meeting. It sounds similar to what we got initially when the firewall on the server was blocking connections to the FMS. However that person can connect to a different Connect Pro server (hosted by a business partner in Germany) and it connected fine.

       

      What configuration and tests can we do to resolve this? That person is connecting from a government network so there would be  firewalls, etc, but I don't know enough about the configuration why the one in Germany works but ours doesn't.

       

      TIA.