We are seeing a similar issue. Does this happen to you with any old PDF, or only with forms?
Do you have a form that you can share?
I have few PDF forms that work fine with Reader 9.3.3
If you can provide me with your form, maybe I can try to find the root cause for the problem.
How can I send you a copy of one of our forms?
In case you are still facing the issue, I would like to know few more details here which would help me to figure out the root cause of this issue.
1.Which Operating system are you using for this?
2.Do you have Acrobat & Reader both installed on your machine? If yes, what’s their version?
3.Which browser are you using to view PDF?
4.Which mechanism have you followed to update your Reader(updater,AIP etc)
5.What was your previous Reader version?
It would be of great help if you could send across the form that is causing this issue.
try uploading it to acrobat.com and pasting a link here.
Mine doent crash but when I move the pointer to the menu bar, the whole pdf screen moves up. Then I cant click on the menu bar anymore. If I minimize the window then open it again, it returns to normal but the problem occurs again when I move the pointer to the menu bar. These are the screenshots of the window:
Before pointing the menu bar: (File/Edit/View.....)
After pointing the menu bar:
I'm using WinVista SP2, Office 2007.
oh one more thing, I tried to reinstall either version 9.3.3 and version 8.2.0
but it didnt work!
On my computer it crashed too. It keeps saying that it can't read the pdf file?? And parts of the file are missing as well. I did download the 8.2 version hoping it would help. I'll see I guess.
Are you facing this problem with some specific pdfs or with all the pdf files which you are trying to open?If this problem is with some specific files,
please share any such file.
I'm facing this problem with all the pdf files. I think it happened after I had updated the software because the pdf files are fine, I used to read them before, and the other new files also.
pretty much any pdf? lemme see...so far I got it to open in it's own window, and
not in the browser. Now I added acroread32.dll into the plugin subdirectory....
and It still doesn't open in the browser.. Ill keep workin on it
This is the only way I found to upload anything on adobe.com:
Rather Strange Problem. Opening the zipped PDF from the desktop doesn't cause the crash. Opening the form from out server (a someone convoluted process) does:
1) Open our Magic PDF
2) In that PDF there's a page open action that calls doc.submitForm(url + "#FDF,...)
3) The server returns the PDF (or some varient thereof) in the above link.
We jumped through these flaming hoops in order to control where the PDF opened in older browsers. Whee.
Simply opening the form then closing the tab in question will crash Acrobat. It appears to happen when the plugin is unloaded.
PS: I've also noticed that I cannot get to Acrobat's JS console from within FF (3.6.8, the latest as of this writing) anymore. HIghly annoying when trying to debug my script. I'll start another thread.
How are you opening your form? Some random link? Do you know if the server is return an FDF or the PDF? Maybe XFDF... is it a form built in LiveCycle Designer (LCD-> Elsie Dee) or with Acrobat Pro directly (an "acroForm")?
And here's a link to one of our forms on our demo server:
Note that our definition of "trivial" may vary wildly from your own. This form has two (or 3 depending on how you count them) VISIBLE fields. There are a dozen or two hidden fields storing various bits of info. There's also over 100kb of script (before compression), most of which is just sitting there not doing anything. The one text field has formatting, keystroke, validation, focus, and blur event scripts.
The FDF used to open the PDF also has BeforeFDF and AfterFDF scripts, in addition to populating all those hidden fields, and the list options.
So there's quite a bit going on here... in our "trivial" form.
I opened this form of yours in Firefox 3.6.8,IE 7,Chrome 5.0.375.126 and left it opened but did not observe any crash.Can you please tell the exact
steps you are following.
It only crashes when FireFox unloads the plugin. You have to close all PDF windows within Firefox and wait a bit. I've never seen it take more than 30 seconds, but my current machine is Rather Impressive. YMMV.
I haven't duplicated this issue on my machine with other browsers because I cannot seem to convince them to open a PDF inside their own window.