8 Replies Latest reply: Oct 1, 2010 5:34 AM by rdumoulin1973 RSS

    flash player causing blue screen upon loading video

    Thomas Knockout Community Member

      Hello,

      I have recently bought a new system. Everything runs  perfectly except for one critical problem; I can't view flash videos or  anything played in a web browser by flash player.

       

      Animated flash  advertisements will load to the first couple of frames, I will hear a  bit of noise and then a brief 1-2 second system hang and straight in to a  bluescreen. Same goes for youtube etc, might see a frame, if that, a  brief noise and hang/bluescreen. This has occurred since I have  purchased the PC.

       

      I have attempted to fix the problem by updating  my graphics drivers to the latest, updating flash player to the latest,  updating sound drivers to the latest.

       

      System:

      AMD i5 750

      ATI  Radeon 5870

      Realtek audio

      Windows 7 Professional 32-bit

      Mozilla Firefox 3.6.6 -------------> Flash player 10.1

       

       

      I am just viewing the bluescreen  dump file, there is no bug check string, however it seems to indicate an  AMD/graphics driver causing the conflict.

      070610-31621-01.dmp6/07/2010 10:19:36 PM 0x00000116

      0x85e1e2c0

      0x924145e60x000000000x00000002atikmpag.sysatikmpag.sys+55e6AMD  multi-vendor Miniport DriverAMD driverAdvanced Micro Devices, Inc.8.14.01.611732-bit C:\Windows\Minidump\070610-31621-01.dmp4157600

      There are 7  bluescreen dumps on the minidump file, they are all identical to the  above.

       

      These are the lines highlighted in red from  BlueScreenView:

      Filename Address In Stack From  Address To Address Size Time Stamp Time  String Product Name File Description File  Version Company Full Path
      atikmpag.sysatikmpag.sys+55e60x920600000x920980000x000380000x4bfe9cef28/05/2010 2:25:19 AMAMD  driverAMD multi-vendor Miniport Driver8.14.01.6117Advanced Micro  Devices, Inc.C:\Windows\system32\drivers\atikmpag.sys
      dxgkrnl.sysdxgkrnl.sys+8cadb0x920980000x9214f0000x000b70000x4ac54de12/10/2009 10:48:33 AMMicrosoft®  Windows® Operating SystemDirectX Graphics  Kernel6.1.7600.16432 (win7_gdr.091001-1312)Microsoft CorporationC:\Windows\system32\drivers\dxgkrnl.sys
      dxgmms1.sysdxgmms1.sys+692c0x92bb60000x92bef0000x000390000x4a5bc26514/07/2009 9:25:25 AMMicrosoft®  Windows® Operating SystemDirectX Graphics  MMS6.1.7600.16385 (win7_rtm.090713-1255)Microsoft CorporationC:\Windows\system32\drivers\dxgmms1.sys
      watchdog.syswatchdog.sys+107e0x8cfe40000x8cff10000x0000d0000x4a5bc21a14/07/2009 9:24:10 AMMicrosoft®  Windows® Operating SystemWatchdog Driver6.1.7600.16385 (win7_rtm.090713-1255)Microsoft CorporationC:\Windows\system32\drivers\watchdog.sys

       

       

      System
      -Provider
      [ Name ]EventLog
      -EventID6008
      [ Qualifiers ]32768
      Level2
      Task0
      Keywords0x80000000000000
      -TimeCreated
      [ SystemTime ]2010-07-06T12:19:26.000000000Z
      EventRecordID3580
      ChannelSystem
      ComputerOwner-PC
      Security
      -EventData
      10:17:22 PM
      6/07/2010
      2955
      DA07070002000600160011001600C003DA070700020006000C0011001600C003600900003C0000000100000060 09000000000000B00400000100000000000000


      System
      -Provider
      [ Name ]Microsoft-Windows-Kernel-Power
      [ Guid ]{331C3B3A-2005-44C2-AC5E-77220C37D6B4}
      EventID41
      Version2
      Level1
      Task63
      Opcode0
      Keywords0x8000000000000002
      -TimeCreated
      [ SystemTime ]2010-07-06T12:19:06.042422100Z
      EventRecordID3584
      Correlation
      -Execution
      [ ProcessID ]4
      [ ThreadID ]8
      ChannelSystem
      ComputerOwner-PC
      -Security
      [ UserID ]S-1-5-18
      -EventData
      BugcheckCode278
      BugcheckParameter10x85e1e2c0
      BugcheckParameter20x924145e6
      BugcheckParameter30x0
      BugcheckParameter40x2
      SleepInProgressfalse
      PowerButtonTimestamp0

      The  computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116  (0x85e1e2c0, 0x924145e6, 0x00000000, 0x00000002). A dump was saved in:  C:\Windows\MEMORY.DMP. Report Id: 070610-31621-01.

      I don't know if it is Flash player particularly causing the problem, or if there is a conflict between it and some hardware.

      So,  can anyone help?