2 Replies Latest reply on Jul 9, 2010 12:40 PM by LeoAdobeX

    Reader will not automatically install updates on Windows 7

    asmithpetersen

      I have looked through the forums and have not seen this exact symptom mentioned:

       

      "Automatically install updates" does not seem to work correctly on Windows 7. The updates download and I see the "update is ready to install" bubble in the system tray repeatedly. However, the updates never seem to install. I've seen this on more than one Windows 7 machine (it works ok on XP). I suppose this could be something particular to our environment, but I'm at a bit of a loss as to where to look next. Leaving the system "idle" does not seem to help and the behavior does persist after a reboot.

       

      (I'm running Process Monitor right now and see AdobeARM.exe occasionally and successfully creating and exiting a thread, but not touching any files or registry entries.)

       

      I enabled this setting via the registry -
      [HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\1.0\ARM]
      "iCheck"=dword:00000003

       

      - and can see in the GUI that it has taken effect.

       

      I do see some files in this directory - does this look correct?

       

      C:\Users\All Users\Adobe\Reader\9.3\ARM>dir /s
      Volume in drive C has no label.
      Volume Serial Number is 8EC5-7A43

       

      Directory of C:\Users\All Users\Adobe\Reader\9.3\ARM

       

      07/07/2010  08:00 AM    <DIR>          .
      07/07/2010  08:00 AM    <DIR>          ..
      07/07/2010  08:00 AM    <DIR>          19872
      07/06/2010  08:05 AM    <DIR>          882
      06/20/2010  04:01 AM         8,040,960 AdbeRdrUpd933_all_incr.msp
      07/07/2010  08:00 AM           368,779 AdobeARM.bin
      06/09/2010  04:06 AM           385,536 ARM.msi
      06/23/2010  07:45 AM            28,160 Reader9Manifest.msi
                     4 File(s)      8,823,435 bytes

       

      Directory of C:\Users\All Users\Adobe\Reader\9.3\ARM\19872

       

      07/07/2010  08:00 AM    <DIR>          .
      07/07/2010  08:00 AM    <DIR>          ..
      06/09/2010  04:06 AM           331,176 AcrobatUpdater.exe
      06/09/2010  04:06 AM           976,832 AdobeARM.exe
      06/09/2010  04:06 AM            70,584 AdobeExtractFiles.dll
      06/09/2010  04:06 AM           331,176 ReaderUpdater.exe
                     4 File(s)      1,709,768 bytes

       

      Directory of C:\Users\All Users\Adobe\Reader\9.3\ARM\882

       

      07/06/2010  08:05 AM    <DIR>          .
      07/06/2010  08:05 AM    <DIR>          ..
      06/09/2010  04:06 AM           331,176 AcrobatUpdater.exe
      06/09/2010  04:06 AM           976,832 AdobeARM.exe
      06/09/2010  04:06 AM            70,584 AdobeExtractFiles.dll
      06/09/2010  04:06 AM           331,176 ReaderUpdater.exe
                     4 File(s)      1,709,768 bytes

       

           Total Files Listed:
                    12 File(s)     12,242,971 bytes

       

       

      Any suggestions appreciated. Thanks - Andy

        • 1. Re: Reader will not automatically install updates on Windows 7
          asmithpetersen Level 1

          Some additional information. I'm seeing "GetLastError(): 0x2 - The system cannot find the file specified" in c:\users\(me)\appdata\local\temp\AdobeARM.log. But even using Process Monitor, it's not clear to me which file cannot be found.

           

          Still seems to me that updater is downloading the update but never trying to apply it. The most recent thing I have tried is to quit AdobeARM gracefully and restart it. That does seem to have reduced the number of subdirectories in C:\ProgramData\Adobe\Reader\9.3\ARM\ to only one (previously there had been one subdirectory per run).

           

          Thanks for any suggestions -

           


          [2010-07-09 08:08:50] C:\ProgramData\Adobe\Reader\9.3\ARM\
          [2010-07-09 08:08:50]    GetLastError(): 0x91 - The directory is not empty.
          [2010-07-09 08:08:50] ARM returns ERROR_SUCCESS
          [2010-07-09 08:08:50] Adobe ARM 1.1.7.0 logging finished.

           

          [2010-07-09 08:10:38] Adobe ARM 1.1.7.0 logging started.
          [2010-07-09 08:10:38] Command Line:
          [2010-07-09 08:10:38] GetFileVersion(): C:\Program Files\Adobe\Reader 9.0\Reader\AcroRd32.exe
          [2010-07-09 08:10:38]    File version: 9.3
          [2010-07-09 08:10:38]    Build number: 2
          [2010-07-09 08:10:38]    Revision number: 163
          [2010-07-09 08:10:38] ProductCode: {AC76BA86-7AD7-1033-7B44-A93000000001}
          [2010-07-09 08:10:38] ProductName: Adobe Reader 9.3.2
          [2010-07-09 08:10:38] ProductVersion: 9.3.2
          [2010-07-09 08:10:38] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0
          [2010-07-09 08:10:38] ProductInstallDir: C:\Program Files\Adobe\Reader 9.0\
          [2010-07-09 08:10:38] Found preference AUTO_ALL.
          [2010-07-09 08:10:39] ArmUpdate record found.
          [2010-07-09 08:10:39] GetFileVersion(): C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
          [2010-07-09 08:10:39]    File version: 1.1
          [2010-07-09 08:10:39]    Build number: 7
          [2010-07-09 08:10:39]    Revision number: 0
          [2010-07-09 08:10:39] New file object: AdbeRdrUpd933_all_incr.msp
          [2010-07-09 08:11:08] C:\ProgramData\Adobe\Reader\9.3\ARM\29139
          [2010-07-09 08:11:08]    GetLastError(): 0x2 - The system cannot find the file specified.

           

          [2010-07-09 08:11:08] Updated time stamps for 4 files

          • 2. Re: Reader will not automatically install updates on Windows 7
            LeoAdobeX Adobe Employee

            Updater will not automatically install updates because it needs to update itself first and it will need UAC confirmation from User.

            It is true that you have auto option on, but in some cases, like self update and in cases when Reader update is a full installer (not patch) the UAC will prevent full auto update.