8 Replies Latest reply on Aug 17, 2007 2:08 AM by Newsgroup_User

    DW 9 Updater does not work

    Level 7
      When I start up Fireworks CS3 (or FW 9, what is the correct name?) the Updater
      asks permission to install a patch. I give permission, but installation of the
      patch fails, even after several retrials.

      FW 9.0.1 1211 English version, Windows XP Home SP2

      Should I try and get this patch from elsewhere or can I live without it? FW
      seems to works fine.

      --
      Regards,
      Adriana.
      [ put out the rubbish if you need to reach me by e-mail ]
      www.spinsister.nl


        • 1. Re: DW 9 Updater does not work
          Level 7
          Try here

          http://tinyurl.com/yw93ct

          My version is 9.0.1.1213 so it looks like there are a couple of upgrades you
          should have.

          I think I had to install them manually as well. I did get on to tech support
          and apparently many folks are having problems with the auto updater.

          Peter

          "A.Translator" <transRUBlatoria@yaBISHhoo.com> wrote in message
          news:mn.82457d788a2536ee.33167@yaBISHhoo.com...
          | When I start up Fireworks CS3 (or FW 9, what is the correct name?) the
          Updater
          | asks permission to install a patch. I give permission, but installation of
          the
          | patch fails, even after several retrials.
          |
          | FW 9.0.1 1211 English version, Windows XP Home SP2
          |
          | Should I try and get this patch from elsewhere or can I live without it?
          FW
          | seems to works fine.
          |
          | --
          | Regards,
          | Adriana.
          | [ put out the rubbish if you need to reach me by e-mail ]
          | www.spinsister.nl
          |
          |


          • 2. Re: DW 9 Updater does not work
            Level 7
            > http://tinyurl.com/yw93ct

            > My version is 9.0.1.1213 so it looks like there are a couple of upgrades you
            > should have.

            Thank you!

            --
            Regards,
            Adriana.
            [ put out the rubbish if you need to reach me by e-mail ]
            www.spinsister.nl


            • 3. Re: DW 9 Updater does not work
              Level 7
              >> http://tinyurl.com/yw93ct

              >> My version is 9.0.1.1213 so it looks like there are a couple of upgrades
              >> you
              >> should have.

              I replied too quickly. Where do I find the actual downloads? Your link goes
              articles referring to Adobe's Updater, but I cannot find anything to download.

              --
              Regards,
              Adriana.
              [ put out the rubbish if you need to reach me by e-mail ]
              www.spinsister.nl


              • 4. Re: DW 9 Updater does not work
                Level 7
                Sorry Adriana,

                I'll try to find out in a couple of hours from Alan Musselman, if you can
                wait that long.

                Peter
                __________________
                "A.Translator" <transRUBlatoria@yaBISHhoo.com> wrote in message
                news:mn.84057d7896142673.33167@yaBISHhoo.com...
                | >> http://tinyurl.com/yw93ct
                |
                | >> My version is 9.0.1.1213 so it looks like there are a couple of
                upgrades
                | >> you
                | >> should have.
                |
                | I replied too quickly. Where do I find the actual downloads? Your link
                goes
                | articles referring to Adobe's Updater, but I cannot find anything to
                download.
                |
                | --
                | Regards,
                | Adriana.
                | [ put out the rubbish if you need to reach me by e-mail ]
                | www.spinsister.nl
                |
                |


                • 5. Re: DW 9 Updater does not work
                  Level 7
                  > I'll try to find out in a couple of hours from Alan Musselman, if you can
                  > wait that long.

                  But of course. I am in Europe, so may not find your reply till tomorrow but I
                  am in no hurry whatsoever. I have tried all sorts of keywords in the support
                  pages, but no luck. Adobe Support by phone went home an hour ago.

                  --
                  Regards,
                  Adriana.
                  [ put out the rubbish if you need to reach me by e-mail ]
                  www.spinsister.nl


                  • 6. Re: DW 9 Updater does not work
                    Level 7
                    As am I (UK). I've just run my updater again and it fails on a Bridge item
                    it's trying to install, but it seems all the FWs stuff installed
                    successfully. According to Alan and in my experience this is the best way of
                    getting any updates. I know that phone tech support did point me to a link,
                    but I never used it. Perhaps they can help you tomorrow, if none of this is
                    any use.

                    Peter


                    "A.Translator" <transRUBlatoria@yaBISHhoo.com> wrote in message
                    news:mn.84537d786884e54f.33167@yaBISHhoo.com...
                    |> I'll try to find out in a couple of hours from Alan Musselman, if you can
                    | > wait that long.
                    |
                    | But of course. I am in Europe, so may not find your reply till tomorrow
                    but I
                    | am in no hurry whatsoever. I have tried all sorts of keywords in the
                    support
                    | pages, but no luck. Adobe Support by phone went home an hour ago.
                    |
                    | --
                    | Regards,
                    | Adriana.
                    | [ put out the rubbish if you need to reach me by e-mail ]
                    | www.spinsister.nl
                    |
                    |


                    • 7. Re: DW 9 Updater does not work
                      Level 7
                      > According to Alan and in my experience this is the best way of
                      > getting any updates.

                      "this" meaning running the updater? That is the one that fails here. I get
                      prompted when I open FW - the download seems ok, but installation fails. So I
                      ran the updater from within DW, same thing. Never mind, if I have the time, I
                      will ring Adobe Support here tomorrow, otherwise next week.

                      I am in Amsterdam, so one hour ahead of the UK. Thanks for your trouble anyway!

                      --
                      Regards,
                      Adriana.
                      [ put out the rubbish if you need to reach me by e-mail ]
                      www.spinsister.nl


                      • 8. Re: DW 9 Updater does not work
                        Level 7
                        > Perhaps they can help you tomorrow, if none of this is
                        > any use.

                        Tech support just told me that I should download the patch for bridge from
                        http://www.adobe.com/downloads/updates/, even though I get prompted to install
                        a patch for FW.

                        I did this, but still get prompted to install a patch for FW.
                        I give up for now.

                        --
                        Regards,
                        Adriana.
                        [ put out the rubbish if you need to reach me by e-mail ]
                        www.spinsister.nl