5 Replies Latest reply on Jul 11, 2010 8:17 PM by RCLAKE

    Error Code 1612 received when trying to install the latest Adobe reader 9.3.3

    RCLAKE

      I am using Windows XP service pack 3 along with Office 2007.  Presently have Adobe Reader 9.3.2 and 9.3.2 - CPSID_53951 (the update installed on 4/16/10).  Reader ver. 9.3.3 automatically downloaded as it should, but when I try to install I get the message code 1612 which refers that the Windows Installer Service could not be accessed.  I tried to unstall the Reader 9.3.2 and it will not uninstall.  Saw the previous answers regarding downloading the Windows Installer Clean-Up Kit and one made mention not to use it with Office 2007 products.

       

      Can you tell me how I should proceed?  Sure don't won't to mess up my computer or other programs.

      Thank you.