I'm having the same exact trouble with opening a pdf file. I'm able to view it from another computer and I can view other PDF files from my computer but when it comes to opening certain docs in the company database, I'm not able to view, I get just gray screen. I'm sure it has something to do with the settings. My technical support team is baffled and he can't seem to find the trouble. He's uninstalled the program and re-installed it, but to no avail the same problem. If anybody out there is familar with the problem, please help!
Having the same issue. Have a machine that doesn't properly display some pdf's. These files can be viewed from other pc's. Tried the following:
- Uninstall reader. Re-Install 9.3.3
- Install al MS updates
The problem has since been corrected. The problem was in my local user ID profile. The user ID profile was corrupted.
Thanks. Killing the profile worked for me.
How does one go about killing the User ID profile to fix this problem?
Must have admin rights on pc. Can't be logged in to profile that will be deleted.
1. Access system properties. (from control panel, or right click my computer)
2. Click advanced tab.
3. Click settings button in User Profiles section.
4. Highlight profile name, click delete button.