6 Replies Latest reply on Sep 28, 2010 2:28 PM by Al Wms

    PDF document opening blank with just a frame.


      I have a computer when it opens up a PDF file that is created by a certain user I get a blank document with a frame. If I open the same PDF on another computer it opens fine. I can open other PDF files on this computer with no problems just when I try to open PDFs from this one user. Is there a way to set Acrobat Reader back to its default settings to see if that will help.


      Things that I have tried.


      - Uninstall and reinstall Acrobat Reader

      - Running version 9.3.3

      - Running Windows XP SP3

      - Tried a new user profile on the computer