1 2 Previous Next 69 Replies Latest reply: Jul 26, 2010 3:48 PM by PR636 RSS

    Flash player not working on all sites

    PR636 Community Member

      I originally posted this on the Flashplayer 10.1 Desktop forum.  Didn't get any answers, thought I'd post here as well. 

       

      Windows XP Professional SP3

      Intel Core2 Duo CPU E8200 @ 2.66GHz, 2GB RAM

      NVIDIA GeForce 7300 GS (2 cards)

      10 Mbs cable internet connection and do not use a proxy server to connect to internet.

       

      After updating to Flash 10.1, I'm having a problem on a handful of sites when the flash-enabled media player starts, I get a "Buffering" message for a few seconds, then the audio/video starts and runs for a few seconds, then stops and the "Buffering" message reappears   For instance, I have this problem on the NPR music site (http://www.npr.org/music/)  and Daily Show site (http://www.thedailyshow.com/), but most of the other Flash capable sites I've been to work fine (like YouTube, Yahoo).  

      I contacted the NPR site about this issue and they said "they were unable to replicate the problem."

       

      I have this problem on IE8, Firefox 3.6.3, and Chrome 5, 

       

       

      BTW - I even tried reverting back to Flash 10.0.45 2 and the problem still occurs.  I have since gone back to Flash 10.1.  

        • 1. Re: Flash player not working on all sites
          eidnolb onlyone Community Member

          Hi, I don't know if you have tried to turn off the Hardware Acceleration feature or not. It is turned ON by default and many users have had improvement by turning it off. You can go to youtube and bring up any video, right click on the video and click on Settings; this should bring up the Display Setting when you can UNcheck it.

           

          See if that helps.

           

           

          Thanks,

           

          eidnolb

          • 2. Re: Flash player not working on all sites
            PR636 Community Member

            Turning off Hardware Acceleration did not help.

            • 3. Re: Flash player not working on all sites
              PR636 Community Member

              eidnolb:

               

              I'm appending to my last response.

              Turning off Hardware Acceleration did not help in IE8.

              However it did work in Firefox on the NPR music site but not on the Daily Show site  .  Unfortunately for it to continue to work I have to clear out the browsing history and reboot.

               

              Thanks for your help.

              • 4. Re: Flash player not working on all sites
                eidnolb onlyone Community Member

                Hi PR636, Another poster was having almost the same issue you are having with particular sites. He found out that the

                 

                BBC site needed to have the third party content allowed. Here is the link that you can take a look at.

                 

                http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.htm l

                 

                If you want the thread, let me know. I'll need to find it.

                 

                P.S. Here is the thread, look for Post # 10, 12 & 17 http://forums.adobe.com/thread/677670?tstart=0

                 

                 

                Thanks,

                 

                eidnolb

                 

                Message was edited by: eidnolb   Adding a P.S.

                • 5. Re: Flash player not working on all sites
                  PR636 Community Member

                  eidnolb:

                   

                  I read the post you are refering to and checked for that. 

                  I have the "Allow third party Flash content..." and the "Store common Flash components...." boxes both checked. 

                   

                  Thanks

                  PR

                  • 6. Re: Flash player not working on all sites
                    eidnolb onlyone Community Member

                    Hi, well we have covered most of the solutions that have helped other users. It is also recommended to update the graphic and video drivers to the latest versions. I don't know if you have done that, but it is worth a try.

                     

                    Does your Anti-Virus program have any add ons installed into the browser? Keep in mind that Flash Player is a browser plug-in and works thru the browser, so any add on will not only have an effect on the browser itself but on Flash Player.

                     

                    Now Firefox 3.6.6 and Flash Player 10.1 are not working well together and many reports of crashes and conflicts are evident on the forum. FF(Firefox) version 3.6.6 was issued to fix vs 3.6.4 and this had to do with the load time of websites. The 3.6.4 timeout was not long enough and FF then issued the 3.6.6 to extend the timeout. FF designed the 3.6.4 and then the 3.6.6 to crash Flash Player when the site didn't load within that time. The reason being it would not crash the entire FF browser.

                     

                     

                    Thanks,

                     

                    eidnolb

                    • 7. Re: Flash player not working on all sites
                      PR636 Community Member

                      My anti-virus software is Free AVG.  There is an add-on called AVG Safe Search, which I just disabled in Firefox.   

                      However doing that did not fix the playback issue on the NPR music site. 

                       

                      Speaking of video cards, I am getting one replaced (I have two).  The faulty one works, but it slows my PC down

                      the longer I go before rebooting.  I'm waiting for the Fed-Ex guy to deliver it.  Maybe replacing the card will fix this. 

                      Drivers are up-to-date.

                         

                      • 8. Re: Flash player not working on all sites
                        eidnolb onlyone Community Member

                        Hi, well I hope that will fix it. The AVG Safe Search shouldn't conflict, but if you have the LinkScanner I would turn that off. It is sort of a known add on that does conflict.

                         

                         

                         

                        Thanks,

                         

                        eidnolb

                        • 9. Re: Flash player not working on all sites
                          PR636 Community Member

                          eidnolb:

                           

                          I installed the new video card.  It didn't fix the Flash problem.

                          The LinkScanner portion of AVG, whether it's off or on, doesn't seem to make a difference.

                           

                          This is really frustrating, considering that up to about a month ago I never had a problem with Flash.

                           

                          Appreciate your help.

                          • 10. Re: Flash player not working on all sites
                            eidnolb onlyone Community Member

                            Hi, well that is disappointing. What is interesting is that you say this issue occurs with FP vs 10.0.45.2 as well.

                             

                            You can post back your Flash files if you like. I have to leave now for dinner. Will post back a couple of other things to check. The Shockwave Flash Object in the IE add ons should be Flash10h.ocx and Enabled. In the FF broswers in the plug-ins the SWF vs 10.1.53.64 should be Enabled.

                             

                             

                            Will post back later.

                             

                             

                            Thanks,

                             

                            eidnolb

                            • 11. Re: Flash player not working on all sites
                              PR636 Community Member

                              Yes I uninstalled Flash v10.1 (using the uninstall program Adobe recommends) and loaded v10.0.45.2 into IE8 and problem still occured.    I tried to load the older version into FF3.6.6, but FF wouldn't recognize it and would prompt me to get the latest version of Flash.

                               

                              Shockwave Player v11 is loaded and enabled in IE8.

                              Shockwave Flash  v10.1.53.64 is loaded and enabled in FF3.6.6.

                              • 12. Re: Flash player not working on all sites
                                eidnolb onlyone Community Member

                                Hi, thanks. Now I think we need to take a look at your Flash files. Go to C:\Windows\System32\Macromed\Flash Open Flash and post back all files listed. The NPSWF file(s) need a right click and then click on Properties to obtain the version numbers.

                                 

                                Now the Shockwave Flash vs 11 that you indicated which should show as an ActiveX Control in your IE add ons is for the Shockwave Player which is another program.

                                 

                                The SWF would be the plug-in add on for FF vs 10.1.53.64 which is there and Enabled. So we'll know a little more when you post back the Flash Player files.

                                 

                                I take it that you have not Installed Flash Player in IE? Since the Shockwave Flash Object..Flash10h.ocx was not among the add ons you listed.

                                 

                                 

                                Thanks,

                                 

                                eidnolb

                                • 13. Re: Flash player not working on all sites
                                  PR636 Community Member

                                  eidnolb:

                                   

                                  I have Flash installed in IE8, Firefox and Chrome.

                                   

                                  Here's what you requested:

                                   

                                  Flash10e.ocx   v10.0.45.2   (should this be a different version?)

                                  Flash10h.ocx   v10.1.53.64

                                  FlashInstall.log

                                  flashplayer.xpt

                                  FlashUtil10h_ActiveX.dll   v10.1.53.64

                                  FlashUtil10h_ActiveX.exe   v10.1.53.64

                                  FlashUtil10h_Plugin.exe   v10.1.53.64

                                  genuinst.exe   v6.0.2800.1531

                                  install.log

                                  KB923789.inf

                                  NPSWF32.dll  v10.1.53.64

                                   

                                  Thanks

                                  • 14. Re: Flash player not working on all sites
                                    eidnolb onlyone Community Member

                                    Hi, thanks for the info on the Flash files. The Flash10e.ocx 10.0.45.2 is the last version and for some reason did not get Uninstalled. The rest of the Flash files for IE are correct as well as the Flash files for Firefox.

                                     

                                    The key to this is the IE add on. Using IE go to Tools, manage add ons and Toolbars and Extensions. At the bottom I think there is a Show all add ons. Look in all categories for Shockwave Flash Object...ActiveX Control...Flash10h.ocx and be Enabled. Now I think it may be listed as Flash10e.ocx since that version of the Flash file is Installed.

                                     

                                    I would like you to check for this add on first. If it is listed as Flash10h.ocx and Enabled then that is what we want. However if it is the Flash10e.ocx, enabled or not, then go back to your Flash files and right click on that Flash10e.ocx and Remove/Delete it. Then Reboot and go back to the IE add ons and see if that Flash10e.ocx has been updated to Flash10h.ocx and Enabled.

                                     

                                    I am hoping this will work and you won't have to Uninstall. If it doesn't then I want to give you the instructions for an offline Uninstall and Install. It seems to work better from the Desktop.

                                     

                                    Thanks,

                                     

                                    eidnolb

                                    • 15. Re: Flash player not working on all sites
                                      PR636 Community Member

                                      eidnolb:

                                       

                                      I show the Shockwave Flash Object v10.1.53.64 as having file Flash10h.ocx and it is Enabled. 

                                      • 16. Re: Flash player not working on all sites
                                        eidnolb onlyone Community Member

                                        Hi ok that is good. Then that is what is conflicting with the Flash10.ocx in the Flash folder. Go back there, right click on it and Remove/Delete and then Reboot. See if this helps. This should take care of IE.

                                         

                                        Then try those sites with IE and see if there is an improvement.

                                         

                                         

                                        Thanks,

                                         

                                        eidnolb

                                         

                                        Message was edited by: eidnolb

                                        • 17. Re: Flash player not working on all sites
                                          PR636 Community Member

                                          eidnolb:

                                           

                                          Excerpt from your last post:

                                          "Then that is what is conflicting with the Flash10.ocx in the Flash folder. Go back there, right click on it and Remove/Delete and then Reboot."

                                           

                                          I'm not sure I understand your response.  I think you want me to delete file Flash10e.ocx, since this is the old version, right?  

                                           

                                          Thanks

                                          PR

                                          • 18. Re: Flash player not working on all sites
                                            PR636 Community Member

                                            eidnolb:

                                             

                                            Instead of deleting, I moved file Flash10e.ocx from the Flash folder to my desktop and renamed it, just in case. 

                                            I then rebooted my system.  I'm still having the same problem with IE8 and now I'm having the problem again in Firefox.

                                             

                                            To reiterate I show the Shockwave Flash Object v10.1.53.64 as having file Flash10h.ocx and it is Enabled. 

                                             

                                            Thanks

                                            • 19. Re: Flash player not working on all sites
                                              eidnolb onlyone Community Member

                                              Hi PR, Sorry for the delay, company in town. Just double check the Flash folder and make sure all of the Flash files are as you listed in post 13 but without the Flash10e.ocx. And I see you have noted the SWO in IE add ons is 10.1.53.64 and Enabled. Also the SWF 10.1.53.64 plug-in for Firefox. If all of these are correct as listed, then we have confirmed that your Flash files for IE and FF and the two add ons are correct. Once this is determined then something else is causing the issue.

                                               

                                              I would keep the hardware acceleration turned off, the link scanner turned off. At least while troubleshooting. Anything that is a known conflict shouldn't be turned on until we determine the cause of the problems.

                                               

                                              Do you have adblock enabled in Firefox? I would turn that off.

                                               

                                              Do you have in IE, Internet Options, Security set at Medium for the Internet Zone?

                                               

                                              You may want to list the add ons in Firefox first. Plug-ins, add ons and extensions.

                                               

                                              It is not the Flash Player that is causing a problem, it is coming from another source. That is why we need to check add ons, etc.

                                               

                                              Thanks,

                                               

                                              eidnolb

                                              • 20. Re: Flash player not working on all sites
                                                PR636 Community Member

                                                eidnolb:

                                                 

                                                Enjoy your weekend, this can wait. 

                                                 

                                                ------------------------------------------------------------------------------------------ ----------------------------------

                                                Before or after you go through my checklist, try running this from the NPR music site. 

                                                http://www.npr.org/templates/story/story.php?storyId=128547106

                                                After the site launches, click where it says LISTEN NOW. 

                                                A separate window will launch that plays the audio stream.  See if it works for you. 

                                                I was able to get it to run a few times Thursday 7/15 in FF and once today (Saturday 7/17) in IE.

                                                The only thing I've noticed when It's worked is that I had both a FF and an IE browser session open.   

                                                ------------------------------------------------------------------------------------------ ----------------------------------

                                                 

                                                Here's what you wanted to know:

                                                Contents of Flash folder looks correct.

                                                Hardware acceleration is off in IE and FF. 

                                                Link scanner is off in IE and FF. 

                                                Adblock is not installed in FF. 

                                                For IE, the internet zone security was set at "Medium-High".  I changed to "Medium", rebooted system.  Didn't fix anything.  

                                                 

                                                FF Add-ons

                                                Adobe Acrobat 8.2.3.231

                                                   Adobe PDF Plug-in For FF and Netscape 8.2.3

                                                 

                                                DivX Web Player 1.4.3.4

                                                   DivX Web player 1.4.3.4

                                                 

                                                Google Update 1.2.183.29

                                                   Google Update

                                                 

                                                Java Platform SE 6 U12 6.0.120.4

                                                    Java plug-in 1.6.0_12 for Netscape Navigator(DLL Helper)

                                                 

                                                Java Platform SE 6 U12 6.0.120.4

                                                    Java Platform SE binary

                                                 

                                                MS Office 2003 11.0.8161.0

                                                    Office Plugin for Netscape Navigator

                                                 

                                                MS DRM 9.0.0.4503

                                                    DRM store Netscape Plugin

                                                 

                                                MS DRM 9.0.0.4503

                                                    DRM Netscape Network Object

                                                 

                                                Move Streaming Media Player 715.3.0.10

                                                 

                                                Mozilla Default Plag-in 1.0.0.15

                                                     Default plug-in

                                                 

                                                QuickTime Plug-in 7.6.6.0

                                                    Quicktime plug-in

                                                 

                                                RealJukeBox NS Plugin 1.0.3.709

                                                     RealJukebox Netscape plugin

                                                 

                                                RealPlayer Version Plugin 6.0.12.709

                                                     6.0.12.709

                                                 

                                                RealPlayer G2 LiveConnect-Enabled Plug-In (32bit)  6.0.12.709

                                                     RealPlayer G2 LiveConnect-Enabled Plug-In

                                                 

                                                Shockwave Flash 10.1.53.64

                                                    Shockwave Flash 10.1 r53

                                                 

                                                Shockwave for Director

                                                   Adobe Shockwave for Director Netscape plugin, version 11.0

                                                 

                                                Silverlight Plugin  4.0.50524.0

                                                    4.0.50524.0

                                                 

                                                Winamp Application Detector 5.5.7.2830

                                                    Winamp Application Detector

                                                 

                                                Windows Media Player Plug-In Dynamic Link Library 3.0.2.629

                                                    Npdsplay.dll

                                                 

                                                Windows Presentation Foundation 3.5.30729.1

                                                    Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

                                                 

                                                 

                                                FF Extensions

                                                AVG Safe Search 9.0.0.825                    Disabled

                                                Java Console 6.0.07                              Enabled

                                                Java Console 6.0.12                              Enabled

                                                Java Console 6.0.05                              Enabled

                                                MS .NET Framework Assistant 1.2.1         Enabled

                                                Move Media Player   1.0.0.%(version)s     Enabled

                                                 

                                                 

                                                Thanks

                                                PR

                                                • 21. Re: Flash player not working on all sites
                                                  eidnolb onlyone Community Member

                                                  Hi PR, I've done some searching, especially on that Windows Presentation Foundation as it relates to the Firefox extension. You may want to read this and also check if there is more current info on it. This is from 10/09.

                                                  http://support.mozilla.com/en-US/forum/1/451702?s=Windows+Presentation+Foundation&as=s

                                                   

                                                  I have also read on what it is and it appears to be quite technical and I don't know about you, but I wouldn't need it. It appears this is for Developers etc.

                                                   

                                                  You need to take a look in your Add/Remove and check on the Java entries. Just from the Firefox additions Java may be older versions. The latest Java Update is U21, any others need Removed from Add/Removed, reboot and Install the latest.

                                                   

                                                  The RealJukeBox NS plug-in 1.0.3.709 is this still a current program?

                                                  The Move Media Player vs 1.0.0, is this old or current?

                                                  The Move Streaming Media Player vs 715.3.0.10; is this the same player as the 1.0.0 but just a different version?

                                                  Then the RP plug-in vs 6.0.12.709 and the RP G2 Live Connect (same vs).

                                                   

                                                  Do you think these players are conflicting with the Player on the NPR site?

                                                   

                                                  I did go to the site and followed your instructions and had no problem. Video and Audio played nicely. I do not use any player except Windows Media Player.

                                                   

                                                  One way you can test is, have the FF(Firefox) browser open, Disable those other players and just use the NPR player.

                                                   

                                                  It was interesting that the NPR site would only work when you had both browsers open. Did you have the NPR site up on both also?

                                                   

                                                  Thanks,

                                                   

                                                  eidnolb

                                                   

                                                  Message was edited by: eidnolb

                                                  • 22. Re: Flash player not working on all sites
                                                    PR636 Community Member

                                                    eidnolb:

                                                     

                                                    Well I thought I had good news, unfortunately it didn't last. 

                                                    That being said. I did the following:

                                                     

                                                    I deleted the Move media player. 

                                                    I updated any plugin and extension in FF that needed an update.   

                                                    I got rid of the old JVR's and loaded the most current -- SE 6 U21. 

                                                    I keep trying to disable the Realtime plugins in FF, but they

                                                    re-enable themselves. FF couldn't find a new version for Realtime plugins

                                                     

                                                    I disabled these FF addons: 

                                                    Google Update

                                                    MSOffice 2003

                                                    Winamp Detector

                                                    Windows Media Player Plug in Dynamic Link Library

                                                    Windows Presentation Foundation. 

                                                     

                                                    I cleared out the browsing histories of FF and IE.

                                                    I ran a registry cleaner.

                                                    Rebooted.

                                                    Then when the PC came back up, lo and behold Flash was working on

                                                    the NPR music site and the Daily Show site -- on both IE and FF.

                                                    However it didn't last and I'm back where I started. 

                                                     

                                                    I think in all of the messages between us I think it's gotten kind of lost that

                                                    I can get Flash to run on most sites. it's just a handful of sites that are giving

                                                    me problems.  One is the NPR music site and the other was the Daily Show site. 

                                                    YouTube and video on Yahoo work perfectly.  

                                                    You mentioned in a prior note that you think the problem is with my PC.

                                                    Couldn't it also be the website?  I could see it being my PC if Flash

                                                    was not working correctly on all sites, but it's only a few. 

                                                     

                                                    You didn't say, did you go to the NPR music site and run this link?    

                                                    http://www.npr.org/templates/story/story.php?storyId=128547106

                                                    After the site launches, click where it says LISTEN NOW. 

                                                    A separate window will launch that plays the audio stream. 

                                                    Let it run for awhile.  Does it stop or does it run continously?

                                                     

                                                    Try the Daily Show too.  Does it work?

                                                    http://www.thedailyshow.com/

                                                    Thanks for the help

                                                     

                                                    PR

                                                    • 23. Re: Flash player not working on all sites
                                                      PR636 Community Member

                                                      eidnolb:

                                                       

                                                      More to add on to my last entry.

                                                       

                                                      I see you did go to the NPR site and it worked fine for you.  Sorry I guess I skimmed right past were

                                                      you posted you had checked.

                                                       

                                                      When I got both FF and IE to work for about 10 minutes today, first I opened had each browser separately

                                                      and each worked fine,  Then I had one of each going at the same time, with both having the NPR site opened.

                                                      I could go back and forth on each browser and could get each one to work....and then it stopped working.  

                                                       

                                                      Later I removed the RealPlayer and DIVx player programs from my PC, which took all the FF addons with it, 

                                                      but that didn't help either.

                                                      On the positive side, I'm cleaning off a lot of stuff I don't need from my PC.  

                                                       

                                                      Another thing regarding the Daily Show site.   I first posted  this problem on the

                                                      "FlashPlayer 10.1 Desktop" Forum, before I discovered the "Flash Player" forum.

                                                      The link to the thread is:

                                                      http://forums.adobe.com/thread/670362?tstart=0

                                                      On post #26, someone named cnuuja, who I think works for Adobe, posted:

                                                      We know of a separate problem that only effects the DailyShow/ColbertReport. 

                                                      In that case the usual complaint is double audio tracks.   What's really going on

                                                      is there are two copies of the video playing on top of each other at the same time. 

                                                      This is not what you are describing, but perhaps related if you can only reproduce

                                                      on DailyShow and NPR. 

                                                       

                                                       

                                                      Thanks and sorry this has taken so long. You have been most patient.

                                                      PR

                                                      • 24. Re: Flash player not working on all sites
                                                        eidnolb onlyone Community Member

                                                        Hi PR, thanks for the update. Yes you are cleaning up your PC:-) I tried the Daily Show and watched the Munn video and a Stewart video, no problem with video or audio. Using XP/SP3 with IE8, with FP 10.0.45.2, not 10.1.

                                                         

                                                        I don't remember saying there must be something wrong with your PC. When all Flash files and the FP add on are correct then there is some other cause. I would have no way of knowing if something is wrong with your PC:-) Perhaps that is what I said?

                                                         

                                                        In Post #22, after you disabled those add'l 5 FF add ons and rebooted, both sites .0.45.2were working in IE & FF.

                                                         

                                                        Trying to pinpoint what occurred that they stopped working. At that time according to your posts, RealPlayer and all add ons were still Installed. And we know they re-enable themselves. Is that what caused the sites to stop working?

                                                        Programs that re-enable themselves do so on a Reboot. Then after that you Removed RealPlayer and that didn't help. Were all add ons/plug-ins removed as well? Now keep in mind that prior to this you had Disabled Windows Media Player and I did not see any Player pop up on the Daily Show. The NPR site did have it's own player tho. Just thinking out loud.

                                                         

                                                        Also, could one of those 5 that you disabled re-enabled themselves or more than one?

                                                         

                                                        What version of AVG do you use? What Anti-Virus did you have before AVG and is AVG a recent Install?

                                                         

                                                        I realize the issues you are having are with a few sites, these two in particular and just finished reading the thread on the 10.1 site.  I didn't see any constant thread, too many variables.

                                                         

                                                        Thanks,

                                                         

                                                        eidnolb

                                                        • 25. Re: Flash player not working on all sites
                                                          PR636 Community Member

                                                          eidnolb:

                                                           

                                                          I'm running Flash 10.1.   I did mention on the first post of this thread I had gone back to v10.0.45.2 but it didn't help, so I went back to v10.1.

                                                          But since you and I have been posting to this forum, I have been running v10.1. Remember, you had me list the contents of the Flash directory? The contents were all Flash 10.1 related except for file Flash10e.ocx, which you had me remove because it was an old version.    

                                                           

                                                          You're right you didn't say there was a problem with my PC, you said the problem wasn't in Flash, it was another source.

                                                           

                                                          All RealPlayer and Divx player addons have been removed.  I thought if RealPlayer was the culprit, removing it may fix the problem

                                                           

                                                          BTW, I also uninstalled Google Chrome.  I never used it.  

                                                           

                                                          I disabled these FF addons and they are still disabled: 

                                                          Google Update -- (this addon now appears to be gone)

                                                          MSOffice 2003

                                                          Winamp Detector

                                                          Windows Media Player Plug in Dynamic Link Library

                                                          Windows Presentation Foundation. 

                                                           

                                                          Up until mid-June (last month) I was running Avast anti-virus. I uninstalled Avast because the new version I had installed in April 2010 was a system hog.  I'm pretty sure the Flash problem started occuring in mid-June when I was still on Avast. 

                                                          After Avast, I ran a demo of G-data anti-virus, but I uninstalled it after only a few days.  G-data was slowing my PC down and the problems with Flash were still occurring  

                                                          Next I loaded Free AVG, which I am running now.  I have the latest version of Free AVG v9.0.839.   At the time I remember wondering if something in all if these different anti-virus softwares I was using/trying was causing the Flash problem. So I uninstalled AVG completely and had no virus protection at all.  The problem still occurred. 

                                                           

                                                          Thanks;

                                                          PR

                                                          • 26. Re: Flash player not working on all sites
                                                            eidnolb onlyone Community Member

                                                            Hi PR, On the Anti-Virus programs, those that Uninstall cleanly I wouldn't be concerned about. It's those that don't and have their own special Removal Tools that need used that are a concern. I know for a fact that Avast Uninstalls cleanly and right from Add/Remove/Programs & Features, which is remarkable. I searched on my own system all of the folders and they were empty and then I did a C:\ Search and nothing. Microsoft Security Essentials Uninstalls cleanly as well.

                                                            Those are the only two that I know from my own experience.

                                                             

                                                            I have never heard of Gdata anti-virus, but a quick search revealed it may not Uninstall cleanly and may be just as invasive as McAfee and Norton(which both have Removal Tools). You may want to use the Search feature for any of those

                                                            Anti-Virus programs to see if you can find any lurking and remove them manually.

                                                             

                                                            It is very puzzling when the Flash Player files are correct for IE and FF and to still have these issues, especially all of the clean up and Uninstalling that you have done.

                                                             

                                                            Have you tried to use IE and Disable ALL add ons except Shockwave Flash Object, have just the IE browser open and try those sites? Then do the same with FF and have only SWF Enabled?

                                                             

                                                            When you went to Programs and Features did you notice whether you had a DLM(download manager) or a getplus listed?

                                                            Any getplus or get_atlcom Class listed in any add on category or a DLM control?

                                                             

                                                            Thanks,

                                                             

                                                            eidnolb

                                                            • 27. Re: Flash player not working on all sites
                                                              PR636 Community Member

                                                              eidnolb:

                                                               

                                                              I used the Avast uninstall tool on their website to uninstall software. 

                                                              Can't remember how I uninstalled G-data.  I checked their website today and found a cleanup tool.  I ran the cleanup tool and it found 12 files to delete, which I did.   

                                                               

                                                              I am puzzled and frustrated over this too.  Especially after I got it to actually work for a short period.  It makes no sense that it stopped working.  

                                                               

                                                              OK I tried disabling alll addons in IE except Shockwave.  It didn't work.

                                                              Next I tried disabling alll addons in FF except Shockwave.  It didn't work either.

                                                               

                                                              Wasn't sure what you meant by "Programs and Features".  I Googled and it looks like it's the same thing as "Add/Remove Programs" on the Control Panel in XP.  If so, I checked there and didn't see anything regarding DLM or GetPlus in IE or FF.

                                                               

                                                              We're going to figure this out --- even if it kills us  ;-) 

                                                               

                                                              I assume you are employed by Adobe, YES??    If so, can you VPN to my PC?

                                                               

                                                               

                                                              Thanks for your time and help.

                                                              PR

                                                               

                                                              • 28. Re: Flash player not working on all sites
                                                                eidnolb onlyone Community Member

                                                                Hi PR, So Gdata had some leftovers, glad you got rid of those. Then even disabling the add ons in IE & FF didn't help.

                                                                 

                                                                Add/Remove is the term for XP, Programs and Features are for later OS's hard to keep straight:-) No, I am not employed by Adobe and can't access your PC, just a user that helps on the Flash forum.

                                                                 

                                                                I agree it is aggravating when those sites should work and not being able to find out why they are not. I guess that is why they call it troubleshooting:-)

                                                                 

                                                                Since you have done a lot of cleanup, we may need to take inventory on what add ons are in IE and FF now. That would limit what could be causing a problem.

                                                                 

                                                                I don't know if the NPR and Daily sites support Flash Player version 10.1 either and that could be a possibility. So you may see if you can contact  them and ask. If you know anyone that has FP 10.1 that you could ask if they are having any problems on those sites.

                                                                 

                                                                There have been many threads having issues on various sites with Firefox 3.6.4 & 3.6.6 and FP 10.1. So I haven't ruled that out entirely. The difficulty is that the problems are all over the board; what works for one person won't work for another.

                                                                 

                                                                I plan on checking those two sites to see if there are any special requirements, etc. Will let you know.

                                                                 

                                                                Thanks,

                                                                 

                                                                eidnolb

                                                                • 29. Re: Flash player not working on all sites
                                                                  PR636 Community Member

                                                                  eidnolb:

                                                                   

                                                                  I hope Adobe is paying you.  If you're doing this for free, you're a saint.

                                                                   

                                                                  To answer your question about sites supporting Flash 10.1, I asked that very same question on the thread I started over on the "Flash 10.1 Desktop" forum.  I got this response from Charbs09, an Adobe employee: 

                                                                  http://forums.adobe.com/message/2980428#2980428   (See response #7)

                                                                  "Hulu and DailyShow websites don't need a particular version of the player since the video is served directly to the Flash Player installed on your computer."

                                                                   

                                                                   

                                                                  FF Add-ons

                                                                  Adobe Acrobat 9.3.3.177

                                                                     Adobe PDF Plug-in For FF and Netscape 9.3.3

                                                                   

                                                                  Java Deployment Toolkit  6.0.210.6

                                                                      NPRuntime Script Plugin Library for Java Deploy

                                                                   

                                                                  Java Platform SE 6 U21 6.0.210.6

                                                                     Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers

                                                                   

                                                                  MS Office 2003 11.0.8161.0    (Disabled)

                                                                      Office Plugin for Netscape Navigator

                                                                   

                                                                  MS DRM 9.0.0.4503

                                                                      DRM store Netscape Plugin

                                                                   

                                                                  MS DRM 9.0.0.4503

                                                                      DRM Netscape Network Object

                                                                   

                                                                  Mozilla Default Plag-in 1.0.0.15

                                                                       Default plug-in

                                                                   

                                                                  QuickTime Plug-in 7.6.6.0

                                                                      Quicktime plug-in

                                                                   

                                                                  Shockwave Flash 10.1.53.64

                                                                      Shockwave Flash 10.1 r53

                                                                   

                                                                  Shockwave for Director 11.5.7.609

                                                                     Adobe Shockwave for Director Netscape plugin, version 11.5

                                                                   

                                                                  Silverlight Plugin  4.0.50524.0

                                                                      4.0.50524.0

                                                                   

                                                                  Winamp Application Detector 5.5.7.2830      (Disabled)

                                                                      Winamp Application Detector

                                                                   

                                                                  Windows Media Player Plug-In Dynamic Link Library 3.0.2.629    (Disabled)

                                                                      Npdsplay.dll

                                                                   

                                                                  Windows Presentation Foundation 3.5.30729.1   (Disabled)

                                                                      Windows Presentation Foundation (WPF) plug-in for Mozilla browsers  

                                                                   

                                                                   

                                                                  FF Extensions

                                                                  AVG Safe Search 9.0.0.825                  Disabled

                                                                  Java Console 6.0.21                             Enabled

                                                                  Java Qucik Starter 1.0                          Enabled

                                                                  MS .NET Framework Assistant 1.2.1     Enabled

                                                                   

                                                                   

                                                                   

                                                                  IE Add-ons          (All Enabled)

                                                                   

                                                                  MS Corporation

                                                                  XML DOM Document      8.100.1051.0

                                                                  Windows Media Player   11.0.5721.5268

                                                                  Research                      11.0.8164.0  

                                                                   

                                                                  Apple Inc.

                                                                  QuickTime Object           7.6.6 (1671)

                                                                   

                                                                  Adobe Systems Inc.

                                                                  Shockwave Flash Object   10.1.53.64

                                                                   

                                                                  (Not Verified) MS Corporation

                                                                  Microsoft Silverlight          4.0.50524.0

                                                                   

                                                                  Adobe Systems Inc.

                                                                  Adobe PDF Link Helper     9.3.3.177

                                                                   

                                                                  AVG Technologies

                                                                  AVG Safe Search            9.0.0.832

                                                                   

                                                                  Sun Micro Inc.

                                                                  Java(tm) Plug-In 2 SSV Helper     6.0.210.6

                                                                  JQSIEStartDetectorImpl Class     6.0.210.6

                                                                   

                                                                  Not Available

                                                                  Research
                                                                  Diagnose Connection Problems...
                                                                  Windows Messenger
                                                                  Discuss                          6.0.2900.5512

                                                                   

                                                                   

                                                                  Thanks

                                                                  PR

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   

                                                                   


                                                                  • 30. Re: Flash player not working on all sites
                                                                    eidnolb onlyone Community Member

                                                                    Hi PR, I just read that entire thread, including post#7. I can see why they can't reproduce in house, too many variables.

                                                                     

                                                                    Interesting the comment about Hulu and the Daily show is served directly to the FP on your system. Does that mean it doesn't matter what version of Flash Player you have Installed? I am not going to disagree, since I don't know. All I can say is about 2 weeks ago I spent time on the Hulu forum and there were plenty of problems with FP vs 10.1. However several users were saying Hulu worked fine on their Desktop Player(I think that is what they called it) There were some system requirements tho.

                                                                     

                                                                    Use IE and Enable Windows Media Player add on and the Shockwave Flash Object and Disable the rest.

                                                                     

                                                                     

                                                                    I'd like you to check the AVG LinkScanner, Open AVG User Interface, double click on the LinkScanner, Untick the option

                                                                    "Enable AVG Search-Shield" and the "Enable Active Surf-Shield", SAVE the changes.

                                                                     

                                                                    Also Open the AVG User Interface & double click on the Resident Shield and Untick the option "Resident Shield active"

                                                                    SAVE the changes.

                                                                     

                                                                    Then with IE, check those sites.

                                                                     

                                                                    Now leave those AVG settings as they are, then Use FF and Enable Mozilla Default Plug-in and the SWF plug-in and Disable the rest, INCLUDING the extensions listed.

                                                                     

                                                                    Then with FF, check those sites.

                                                                     

                                                                    Thanks,

                                                                     

                                                                    eidnolb (saint):-)

                                                                    • 31. Re: Flash player not working on all sites
                                                                      PR636 Community Member

                                                                      eidnolb:

                                                                       

                                                                      I just discovered I didn't list all of the IE add-ons.  I only listed ones that been "loaded".   Here is the complete list. 

                                                                      I kept wondering why the list appeared to change.   Sorry about that.  

                                                                      Will wait to do what you said in your last reply until you post back.  

                                                                       

                                                                      Not Available

                                                                      Discuss                          6.0.2900.5512 

                                                                      Windows Messenger

                                                                      Diagnose Connection Problems...

                                                                      Research

                                                                       

                                                                      MS Corporation

                                                                      Research                                   11.0.8164.0 

                                                                      PeerDraw Class                           8.00.6001.18702

                                                                      InformationCardSigninHelper Class   8.00.6001.18702

                                                                      Windows Media Player                  11.0.5721.5268

                                                                      XML DOM Document                     8.100.1051.0

                                                                      XSL Template                             8.100.1051.0

                                                                      DHTML Edit Control Safe for Scripting for IE5            6.01.9247

                                                                      HtmlDlgSafeHelper Class               8.00.6001.18702

                                                                      IETag Factory                            11.0.8164

                                                                      XML Document                            8.100.1051.0

                                                                      Windows Media Player                 11.0.5721.5268   (Listed twice)

                                                                      MUWebControl Class                   7.4.7600.226

                                                                      XML DOM Document 4.0               4.20.9876.0

                                                                      XML HTTP 4.0                            4.20.9876.0

                                                                      XML DOM Document 5.0               5.20.1087.0

                                                                      XML HTTP 5.0                            5.20.1087.0

                                                                      XML DOM Document 6.0               6.20.1103.0

                                                                      Free Threaded XML DOM Document 6.0       6.20.1103.0

                                                                      XSL Template 6.0                       6.20.1103.0

                                                                      XML HTTP 6.0                            6.20.1103.0

                                                                      AUDIO__X_MS_WAX Moniker Class   11.0.5721.5268

                                                                      VIDEO__X_MS_ASF Moniker Class    11.0.5721.5268

                                                                      VIDEO__X_MS_WMV Moniker Class   11.0.5721.5268

                                                                      XML DOM Document 3.0                 8.100.1051.0

                                                                      Free Threaded XML DOM Document 3.0     8.100.1051.0

                                                                      XML HTTP 3.0                              8.100.1051.0

                                                                      XSL Template 3.0                         8.100.1051.0

                                                                      Free Threaded XML DOM Document  8.100.1051.0

                                                                       

                                                                      Sun Micro Inc.

                                                                      JQSIEStartDetectorImpl Class     6.0.210.6

                                                                      Java(tm) Plug-In 2 SSV Helper    6.0.210.6

                                                                      Java Plug-in 1.6.0_21               1.6.0.21

                                                                      Java Plug-in 1.6.0_21               1.6.0.21   (listed twice)

                                                                       

                                                                      AVG Technologies

                                                                      AVG Safe Search            9.0.0.845

                                                                       

                                                                      Adobe Systems Inc.

                                                                      Adobe PDF Link Helper          9.3.3.177

                                                                      Adobe PDF Reader
                                                                      Shockwave Flash Object      10.1.53.64

                                                                      Shockwave ActiveX Control  11.5.7

                                                                       

                                                                      Husdawg, LLC

                                                                      System Requirements Lab Class      3.0.0.4

                                                                       

                                                                      F5 Networks

                                                                      F5 Networks Auto Update        6010.2007.223.326

                                                                      F5 Networks SuperHost Class   6010.2007.0223.0320

                                                                      F5 Networks Host Control        6010.2007.0223.0312

                                                                       

                                                                      iovation

                                                                      Stm Class          2.7.0.2

                                                                       

                                                                      Apple Inc.

                                                                      QuickTime Object         7.6.6 (1671)

                                                                      QuickTime Object         7.6.6 (1671)  (listed twice)

                                                                      Behavior Object           7.6.6 (1671)

                                                                      QuickTimeCheck Class   7.6.6 (1671)

                                                                       

                                                                      (Not Verified) MS Corporation

                                                                      Microsoft Silverlight          4.0.50524.0

                                                                       

                                                                       

                                                                      Thanks;

                                                                      PR

                                                                       

                                                                       

                                                                       

                                                                      • 32. Re: Flash player not working on all sites
                                                                        eidnolb onlyone Community Member

                                                                        Hi PR, you said:

                                                                        Will wait to do what you said in your last reply until you post back.  

                                                                         

                                                                        Good idea, I agree of course:-)

                                                                         

                                                                        I do not know why MS decided to "scatter" (my word) the add ons in IE8 into the different categories. Most everyone misses the add ons because of that. Don't feel bad, how would you know they are hidden? Too bad MS didn't ask my opinion on that idea. LOL Now they are working on IE9. I wish they would have a lot more input from the end users instead of the Engineers/Developers/Programmers etal. When it is coming out of beta, I haven't heard and haven't had time to check lately.

                                                                         

                                                                        I'll print out all of your add ons, since Amazon delivered my ink supply, LOL Then I'll get back to you. Most likely after dinner/supper/food:-)

                                                                         

                                                                         

                                                                        Thanks,

                                                                         

                                                                        eidnolb

                                                                         

                                                                         

                                                                        • 33. Re: Flash player not working on all sites
                                                                          eidnolb onlyone Community Member

                                                                          Hi PR, Well after dinner I had to mow before it rained:-) Ok, I looked at all of the add ons. Despite all of the different categories that they are place in and "loaded" "have been" etc. the important thing is are they Enabled or Disabled. That is what makes them work or not work. Now the ones listed in Post # 29 are all Enabled. The list on Post # 31 are not indicated, but I don't need that info at the moment.

                                                                           

                                                                          AVG Safe Search is listed in Post#29 as 9.0.0.832 but in Post#31 it is 9.0.0.845 ?

                                                                           

                                                                          The latest list Post#31, let's assume all listed under MS Corp are ok to be Enabled.

                                                                          Under Sun Micro, Inc, Let's disable JQSIEStartDetectorImpl Class, Java plug-in 2 SSV Helper.

                                                                          Under AVG Tech, we have 2 versions as mentioned above. I would disable both for now.

                                                                           

                                                                          Under Husdawg. LLC -System Requirements Lab Class 3.0.0.4 ( I don't know what that is, do you?)

                                                                          Under F4 Networks-The 3 listed, again I don't know what they are for, do you?

                                                                          Under iovation- Stm Class 2.7.0.2, I don't know what that is, do you?

                                                                           

                                                                          Under Apple, Inc. --the QuickTime Object, Behavior Object and QuickTimeCheck Class -I would Disable for now.

                                                                          Under Not Verified- MS Corp- Microsoft Silverlight- I don't know why Microsoft would not verify their own program, but if you don't need it at the moment I'd disable it.

                                                                           

                                                                          The only ones we need to identify are those that I don't know what program they came from. I'm assuming you do, so please tell me.

                                                                           

                                                                          Since IE has Flash Player Installed correctly along with the SWO add on, there is no reason that it is not working correctly.

                                                                          Perhaps the answer is in these add ons, which come from programs Installed.

                                                                           

                                                                          Thanks,

                                                                           

                                                                          eidnolb

                                                                          • 34. Re: Flash player not working on all sites
                                                                            PR636 Community Member

                                                                            eidnolb:

                                                                             

                                                                            Forgot to mention that all IE addons were Enabled.

                                                                             

                                                                            Regarding AVG Safe Search versions being different, I noticed that too.  I'll assume that it's coming from the daily updates that are downloaded from AVG.   I have disabled AVG Safe search 9.0.0.845 addon.

                                                                             

                                                                            Disabled Sun Micro - JQSIEStartDetectorImpl Class and Java plug-in 2 SSV Helper addons.

                                                                             

                                                                            Disabled Husdawg. LLC -System Requirements Lab Class.  Googled it.  May be used with a website www.Secunia.com, which checks software versions on your PC and tells you if you need to download updates.  Haven't used for awhile. 

                                                                            Checked the last date accessed however and it said it was last used Thursday 7/15/2010. 

                                                                             

                                                                            Disabled all F5 Networks addons.  This was used Firepass software (a type of VPN software) that I haven't used since 2008.

                                                                            To verify, checked the last date accessed -- June 12, 2008.    

                                                                             

                                                                            Disabled iovation - Stm Class 2.7.0.2.  Googled it, came back with nothing informative. However since the file date for this and the F5 addons were from 2007, maybe iovation used with F5?

                                                                            Checked the last date accessed however and it said it was last used 6/1/2010. 

                                                                             

                                                                            Disabled all Apple addons.

                                                                             

                                                                            Disabled MS Silverlight addon. 

                                                                             

                                                                             

                                                                            Since I don't use F5 Network Firepass software anymore, ok to delete addons?

                                                                             

                                                                             

                                                                            Thanks;

                                                                            PR 

                                                                            • 35. Re: Flash player not working on all sites
                                                                              PR636 Community Member

                                                                              eidnolb:

                                                                               

                                                                              I didn't mention this is my prior post.

                                                                              Regarding deleting F5 Networks addons,.I assume I can get rid of them because I uninstalled the F5 Firepass software long ago.    

                                                                              Will wait for your reply.

                                                                               

                                                                              Thanks;

                                                                              PR

                                                                              • 36. Re: Flash player not working on all sites
                                                                                eidnolb onlyone Community Member

                                                                                Hi PR, I'll reply to this post first. I'm surprised that if you removed F5 Networks, that it didn't remove the add ons. You may want to do a Search and see if F5 Networks is in any files and if so remove/delete. If not, then yes, remove the add ons.

                                                                                 

                                                                                Thanks,

                                                                                 

                                                                                eidnolb

                                                                                • 37. Re: Flash player not working on all sites
                                                                                  eidnolb onlyone Community Member

                                                                                  Hi, on the Husdawg, LLC. I did see it on Secunia, but fail to see the purpose of it:-) I have had Secunia installed and never had that, so unless you have Secunia I'd remove it.

                                                                                   

                                                                                  I'd remove anything connected with F5 Networks.

                                                                                   

                                                                                  When you finish disabling/removing I'd reboot and then see how IE works. You may want to take a look and see if any of the add ons that you disabled are still disabled.

                                                                                   

                                                                                   

                                                                                   

                                                                                  Thanks,

                                                                                   

                                                                                  eidnolb

                                                                                  • 38. Re: Flash player not working on all sites
                                                                                    PR636 Community Member

                                                                                    eidnolb:

                                                                                     

                                                                                    I have good news.  I am able to get NPR and Daily Show sites to consistently work in FF.   I have a lot notes, here goes. 

                                                                                     

                                                                                     

                                                                                    I removed the F5 Network and Husdawg Inc addons from IE.

                                                                                     

                                                                                    Per your instructions on post #30 of this thread:

                                                                                    a) I checked the AVG LinkScanner.  Options "Enable AVG Search-Shield" and "Enable Active Surf-Shield" where unchecked.  

                                                                                        Option "Enable reporting of detected threats to AVG" is also unchecked.

                                                                                    b) I unchecked the "Resident Shield active" box to disable Resident Shield. 

                                                                                     

                                                                                    I rebooted.

                                                                                     

                                                                                    After reboot, I was able to get NPR and Daily Show(DS) sites to work on FF and IE. Unfortunately like the last time it worked,, it eventually stopped working,  

                                                                                     

                                                                                     

                                                                                    However I figured out a way to get NPR and DS to work in FF, it just takes a few steps. 

                                                                                     

                                                                                    1) Clear browsing history of both IE and FF.  I use a tool called CCleaner that does a nice job.

                                                                                     

                                                                                    2) Reboot

                                                                                     

                                                                                    3) Start FF only, NO IE!!!!    I'm guessing there's an addon in IE that is messing with FF. 

                                                                                     

                                                                                    4) Go to Youtube. Start any video.  Right click on video.  Menu appears.  Click where it Settings.  Make sure box next to "Enable hardware  

                                                                                       acceleration" is unchecked.  Click where it says Close. 

                                                                                     

                                                                                    5) Go to either NPR or DS site.  All video/audio should work on selected site.

                                                                                     

                                                                                     

                                                                                    If you want to go the other site in question, do the following:

                                                                                    1) Close FF browser.

                                                                                     

                                                                                    2) Clear browsing histoiry, I use CCleaner.    

                                                                                     

                                                                                    3) Restart FF browser and go the the other site,  All video/audio should work on other site.

                                                                                     

                                                                                    That's it.  Not pretty but it works.

                                                                                     

                                                                                     

                                                                                    I also did some other things: 

                                                                                     

                                                                                    I deleted Microsoft Silverlight.  Not used.  That removed an IE add-on.

                                                                                     

                                                                                    I deleted WinAmp.  That removed a FF add-on. 

                                                                                    Regarding WinAmp, Through trial and error I discovered the WinAmp addon was messing up FF.

                                                                                    Originally, along with the Winamp addon, you had me disable the following FF addons:

                                                                                    a) MS Office 2003

                                                                                    b) Windows Media Player Plugin

                                                                                    c) Windows Presentation Foundation

                                                                                    I have since re-enabled the above three addons. 

                                                                                     

                                                                                    I still have the "AVG Safe Search" FF extension disabled.   That's the only thing in FF still disabled.

                                                                                     

                                                                                     

                                                                                    Since I can get what I want in FF, I re-enabled the following add-ons in IE: 

                                                                                    Sun Micro - JQSIEStartDetectorImpl Class and Java plug-in 2 SSV Helper addons.

                                                                                    Husdawg. LLC -System Requirements Lab Class addon

                                                                                    iovation - Stm Class 2.7.0.2 addon

                                                                                    All Apple Quicktime addons

                                                                                     

                                                                                    AVG Safe Search addon remains disabled in IE. 

                                                                                     

                                                                                     

                                                                                    Over the next few days. I'll probably re-enable the AVG stuff to see what happens.

                                                                                    I'll post to let you know what I find.

                                                                                     

                                                                                     

                                                                                    Thanks for all your help and patience "blondie", I mean "eidnolb". 

                                                                                    I appreciate and am grateful for all the time you spent helping me figure this out.

                                                                                    It was great working with you.

                                                                                     

                                                                                    Sincerely;

                                                                                    PR

                                                                                     

                                                                                     

                                                                                    • 39. Re: Flash player not working on all sites
                                                                                      eidnolb onlyone Community Member

                                                                                      Hi PR, Wow, you have been busy:-) Finding out which add on is conflicting takes a lot of time and more so when you have more than one browser to test. You must have found the culprit(s)!!

                                                                                       

                                                                                      When all browsers are having the same problems, this usually indicates it is the Anti-Virus/Firewall itself or add ons of the Anti-Virus programs. When those are ruled out or corrected, then any common add on would be next to consider.

                                                                                      Sounds like you followed that pattern:-) I notice that the AVG SafeSearch is disabled in both IE & FF. Perhaps this is that common add on? I don't know but it could be.

                                                                                       

                                                                                      Now it may appear that an add on in IE is affecting FF, but I don't think so since these are separate browsers. I also know that the Windows Presentation Foundation in FF came with the .NET Framework Assistant, which Firefox users were not happy about. I'm sure this is also in your Add/Remove and I wonder if this has anything to do with an issue between IE and FF?

                                                                                       

                                                                                       

                                                                                       

                                                                                      I know you are happy to have the sites working, even if it takes a bit of a workaround. Eventually you'll find out just which one was causing the problem. I'd be interested to know.

                                                                                       

                                                                                      blondie says thanks for answering all of my questions and posting info:-) Troubleshooting is a two way street & takes some time to work it all out.

                                                                                       

                                                                                      Regards,

                                                                                       

                                                                                      eidnolb

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