3 Replies Latest reply: Mar 29, 2011 5:30 AM by MogDaa RSS

    InDesign.exe CS5 crashes on exit

    KJSTech Community Member

      I have a marketing user here who has an annoying, but not a showstopping error every time she closes InDesign.

       

      InDesign CS5 works fine, but when she is done and closes out, it causes this message:

       

      DDE Server Window: InDesign.exe - Application Error

      The instruction at "0x00918013" referenced memory at "0x0aa06f18".  The memory could not be "read".

      Click OK to terminate the program.

      {ok}

       

      It's not really a huge deal, because she's closing the program anyway, but it's annoying and is not very professional to say the least.

       

      The computer has gone through the Dell diagnostics "Memory Test" where it writes patterns of data to the RAM and reads it back.  It passes all of these tests, so I'm not sure why InDesign.exe is having trouble reading the memory, or why it would even care about reading what's in RAM when it is closing anyway.

       

      It's a Windows XP SP3 32-bit Dell Precision Workstation 380.  Pentium 4, 3 GHz, 4GB RAM, 160GB Hard Drive (112GB Free).

       

      Processes I see running on this machine are are:

      qttask

      ituneshelpter

      googletoolbarnotifier

      palm\hotsync

      office11\outlook

      quarkxpress6.1\quarkxpress

      phoeoshop cs5\photoshop

      Bonjour\mDNSResponder

      FlipShare\FlipShareService

      MSSQL\Binn\sqlservr

      nvsvc32

      psiservice_2

      sqlbrowser

      sqlwriter

      uphclean

      winvnc4

      wmpnetwk

      alg

      iPodService

      lsass

      PowerDVD\DVDLauncher

      Acrotray

      Act.Outlook.Service.exe

      rmgui

      AdobeARM

      AdobeCollabSync.exe

      Desktop Authority (Corporate monitoring and scripting services)

      AVG 9 Network A/V tray and associated services

      The usual slew of svchost.exe

      spoolsv.exe

      AppleMobileDeviceService.exe

      winlogon

      smss

      crss

      ctfmon

      CS5ServiceManager

       


      As far as drivers it has:

      NVIDIA Quadro FX 3450/4000 SDI Date: 7/27/2005 Version: 7.7.3.7

      Brodcom NetXtreme 57xx Gigabit Controller Date: 4/20/2005 Version: 8.22.1.0

      SigmaTel High Definition Audio CODEC Date: 3/31/2005 Version: 5.10.0.4455

      A bunch of Intel 82801GB stuff

      Some Intel 955X PCI Express & Processor to I/O

      OHCI Compliant IEEE 1394 Host Controller

      Intel 82801 GB Ultra ATA Storage Controllers - 27DF

      Intel 82801 GR/GH SATA AHCI Controller

       

       

      In the Event logs, I don't see anything related to Adobe, but I do see this one warning:

       

      Source: EventSystem  Category (52)

      The COM+ Event System failed to create an instance of the subscriber partition:{41E90F3E-56C1-4633-81C3-6E8BAC8BDD70}!new:{6295DF2D-35EE-11D1-8707-00C04FD9332 7}.  CoGetObject returned HRESULT 8000401A.

       

      I'm pretty sure almost all the PC's have that though, and there's no issues.

       

      We also do Windows Updates regularly and it's connected to a WSUS server, in which I approve all security updates.

       

       

      Hope something here helps.  Thanks for looking into it!

        • 1. Re: InDesign.exe CS5 crashes on exit
          Atelier_pro

          I too have a user with the same problem, pc coniguration is almost the same too.

          Still haven't found anything to fix it.

           

           

          • 3. Re: InDesign.exe CS5 crashes on exit
            MogDaa Community Member

            I am having the exact same problem with the error message on exit of InDesign CS5.

             

            I tried to rebuilt the files with Alt+Shift+Ctrl and then exit the program afterwards. The first time it worked without a flaw. Then the second and third time the problem appeared again.

             

            On top of that InDesign crashed in Win XP and the possibility for an error report was given.

             

            I asked one of my colleagues that has the exact same setup (OS) and CS5 suite and she doesn't have this problem ever. However I read that somebody in this thread assumed it could have something to do with installed fonts. I did install fonts in the windows fonts folder as well as locally in the Adobe font folder a month or two ago but this problem seemed to have appeared some time after this when it happened for the first time (not 100% sure though when exactly that was).

             

            Also I have noticed something interesting.

             

            The error message only appears when InDesign is closed WITH a document open and not when there is no document open while closing InDesign down. Thought this could be of interest... :-)

             

            If someone can shed light on a solution I'd be most grateful.