InDesign.exe CS5 crashes on exit
KJSTech Jul 16, 2010 9:23 AMI have a marketing user here who has an annoying, but not a showstopping error every time she closes InDesign.
InDesign CS5 works fine, but when she is done and closes out, it causes this message:
DDE Server Window: InDesign.exe - Application Error
The instruction at "0x00918013" referenced memory at "0x0aa06f18". The memory could not be "read".
Click OK to terminate the program.
{ok}
It's not really a huge deal, because she's closing the program anyway, but it's annoying and is not very professional to say the least.
The computer has gone through the Dell diagnostics "Memory Test" where it writes patterns of data to the RAM and reads it back. It passes all of these tests, so I'm not sure why InDesign.exe is having trouble reading the memory, or why it would even care about reading what's in RAM when it is closing anyway.
It's a Windows XP SP3 32-bit Dell Precision Workstation 380. Pentium 4, 3 GHz, 4GB RAM, 160GB Hard Drive (112GB Free).
Processes I see running on this machine are are:
qttask
ituneshelpter
googletoolbarnotifier
palm\hotsync
office11\outlook
quarkxpress6.1\quarkxpress
phoeoshop cs5\photoshop
Bonjour\mDNSResponder
FlipShare\FlipShareService
MSSQL\Binn\sqlservr
nvsvc32
psiservice_2
sqlbrowser
sqlwriter
uphclean
winvnc4
wmpnetwk
alg
iPodService
lsass
PowerDVD\DVDLauncher
Acrotray
Act.Outlook.Service.exe
rmgui
AdobeARM
AdobeCollabSync.exe
Desktop Authority (Corporate monitoring and scripting services)
AVG 9 Network A/V tray and associated services
The usual slew of svchost.exe
spoolsv.exe
AppleMobileDeviceService.exe
winlogon
smss
crss
ctfmon
CS5ServiceManager
As far as drivers it has:
NVIDIA Quadro FX 3450/4000 SDI Date: 7/27/2005 Version: 7.7.3.7
Brodcom NetXtreme 57xx Gigabit Controller Date: 4/20/2005 Version: 8.22.1.0
SigmaTel High Definition Audio CODEC Date: 3/31/2005 Version: 5.10.0.4455
A bunch of Intel 82801GB stuff
Some Intel 955X PCI Express & Processor to I/O
OHCI Compliant IEEE 1394 Host Controller
Intel 82801 GB Ultra ATA Storage Controllers - 27DF
Intel 82801 GR/GH SATA AHCI Controller
In the Event logs, I don't see anything related to Adobe, but I do see this one warning:
Source: EventSystem Category (52)
The COM+ Event System failed to create an instance of the subscriber partition:{41E90F3E-56C1-4633-81C3-6E8BAC8BDD70}!new:{6295DF2D-35EE-11D1-8707-00C04FD9332 7}. CoGetObject returned HRESULT 8000401A.
I'm pretty sure almost all the PC's have that though, and there's no issues.
We also do Windows Updates regularly and it's connected to a WSUS server, in which I approve all security updates.
Hope something here helps. Thanks for looking into it!


