35 Replies Latest reply: Jul 29, 2015 10:24 AM by bhupeshn84069555 RSS

    Error 1321.The Installer has insufficient privileges to ...

    outpaddling Community Member

      Aloha:

       

      The update for Acobat reader fails on my Windows 7 Home Premium 64-bit notebook PC. See error log below. Not only did the update fail, but it corrupted my current version and reader would not load due to main dll problem. I had to remove the reader and install version 8, the only other option on the Adobe downloads.

       

      By the way, the solution in this article below does not work for Windows 7, but possibly could if someone would update the procedure.

      http://kb2.adobe.com/cps/403/kb403915.html

       

       

       

      [2010-07-14 12:28:21] Adobe ARM 1.4.5.0 logging started.
      [2010-07-14 12:28:21] Command Line: /PRODUCT:Reader /VERSION:9.0 /MODE:2
      [2010-07-14 12:28:21] ProductCode: {AC76BA86-7AD7-FFFF-7B44-A91000000001}
      [2010-07-14 12:28:21] ProductName: Adobe Reader 9.3 MUI
      [2010-07-14 12:28:21] ProductVersion: 9.3.0
      [2010-07-14 12:28:21] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\9.0
      [2010-07-14 12:28:21] ProductInstallDir: C:\Program Files (x86)\Adobe\Reader 9.0\
      [2010-07-14 12:28:21] Found CommandLine preference AUTO_DOWNLOAD.
      [2010-07-14 12:28:55] ArmUpdate record found.
      [2010-07-14 12:28:55] Newer version ARM Update is not available.
      [2010-07-14 12:28:55] New file object: AdbeRdrUpd932_all_incr.msp
      [2010-07-14 12:28:55] New file object: AdbeRdrUpd933_all_incr.msp
      [2010-07-15 05:29:40] InstallProductMsp...
      [2010-07-15 05:29:40]    file - C:\ProgramData\Adobe\Reader\9.3\ARM\AdbeRdrUpd932_all_incr.msp;C:\ProgramData\Adobe\Reade r\9.3\ARM\AdbeRdrUpd933_all_incr.msp
      [2010-07-15 05:29:40]    args -
      [2010-07-15 05:30:04] Error 1321.The Installer has insufficient privileges to modify the file C:\Program Files (x86)\Adobe\Reader 9.0\Reader\ACE.dll.
      [2010-07-15 05:30:04] ** Setting Error Condition:
      [2010-07-15 05:30:04]    Error Code: 1500

      [2010-07-15 05:30:07] Installation error code:
      [2010-07-15 05:30:07]    Error Code: 1603

      [2010-07-15 05:30:07] Error Code: 1603