Do you run the installer as Administrator?
If yes, do you know how to use regedit (to check the registry key permissions)?
What is your Windows version?
I am logged on to the computer as the Administrator.
Running Windows XP
I do not know how to use the regedit to check the registry key permissions.............how can I find out?
I am running into the same error. Running XP as an administrator. It started when
I tried to upgrade to 9.3.3 Now I can't remove or repair 9.2 I have tried Regedit but have had no success in chaning the permissions. It literally says that permission is denied. It is also affecting the flash player and other adobe products.
Becoming very frustrated.
See this article that may help you to fix the error: http://kb2.adobe.com/cps/329/329137.html
Be sure to make a registry backup or System Restore Point before starting to modify the registry.
Message was edited by: ʇɐb ɹəuəllıʍ - add URL link to post.
I'm having the same Error 1402 problem with my PC using Windows XP. I can't convert documents using Adobe 9 Pro, I can't repair Adobe 9 Pro, and I can't delete Adobe 9 Pro. I've jumped through all the hoops everyone has mentioned on this site (and others), I've followed directions to the letter yet absolutely nothing is fixing it. I'd say this is more than just frustrating....it's affecting the work I do (or can no longer do).
If the people at Adobe are reading these posts, you've got an awful lot of unhappy customers out here. PLEASE help us!!!
There is no point of hijacking other peoples' topics, especially since your problem is about a different product.
Start a new topic in the appropriate forum, give all information including your operating system and symptoms, and someone will help you.