3 Replies Latest reply: Jul 17, 2010 7:21 PM by pwillener RSS

    Can't get Adobe Flash to install in IE8 (missing the active X addon)

    Conjurer213

      Where do I get the Shockwave Flash Object 10.0.22.87 from?

       

      I have been trying to solve this problem off and on for some time now. 

       

      The situation is this, I upgraded to IE8 and now I cannot play flash in Internet Exlorer.

       

      When I open a site like youtube.com and click on one of the flash videos the video player gives a message that
           You need to upgrade your Adobe Flash Player to watch this video.

      And the link takes me to http://get.adobe.com/flashplayer/ to load the player.

       

      But then, once there, when I click that I agree and want to install the player I get a "Website restore error"

      Internet Explorer has stopped trying to restore this website. It appears that the website continues to have a problem.

       

      I was just able to compare some differences between an installation that works for IE8 + Flash with this one and one of the main differences I see is in the manage addons for Internet Explorer 8 there is a Shockwave Flash Object enabled on the one that works but the entry is completely missing from the one that doesn't work.

       

      Where do I get the Shockwave Flash Object 10.0.22.87 from?

       

      Also in the folder for C:\WINDOWS\system32\Macromed\Flash there are a number of files in the one that works that are not present in the other one.  The one that fails has only the following files:

      KB923789.inf

      install.log

      FlashInstall.log

       

      ------------------------------

      In trying to remedy the situation I have tried all of the following a number of times:

      1. Tried installing from the get adobe flashplayer link referenced above.
      2. Totally removed IE8 and reverted back to IE6
      3. Installed all window updates before reinstalling IE8
      4. Used the Adobe Flash uninstall_flash_player.exe to remove old Flash
      5. Ran the Adobe Flash install_flash_player.exe to try to install Flash
      6. Installed IE8
      7. Ran the Adobe Flash install_flash_player.exe to try to install Flash
      8. Rebooted
      9. Repeated steps 1-8
      10. Crossed my fingers and did steps 2 - 8
      11. Moved tongue from right side of my mouth to left side and repeated steps 2-8

       

      Nothing is working.

       

      I am thinking the key is to get the Shockwave Flash Object loaded into the addons so I can enable the little darling.

       

      Any ideas on how to do that?

        • 1. Re: Can't get Adobe Flash to install in IE8 (missing the active X addon)
          pwillener CommunityMVP

          You need this installer to install the ActiveX: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe

           

          Save the installer to disk, then close all browser windows and run the downloaded installer.

          • 2. Re: Can't get Adobe Flash to install in IE8 (missing the active X addon)
            Conjurer213 Community Member

            Nope - I was using that installer already and it says it works but it wont install the Active X.

             

            If someone is having this problem you need to check in IE8 > Tools > Manage Addons

             

            When you view Currently loaded add-ons - look at your Toolbars and Extensions under the Add-on types - If you do not see an entry under "Adobe Systems Incorporated" for the "Shockwave Flash Object" ---  That seems to be the root cause of my issues.

             

            In order to get Adobe Flash to install on my machine I had to first get the "Shockwave Flash Object" installed so it would show up in the View and Manage your Internet Explorer add-ons.  Once the  "Shockwave Flash Object" was installed, I then was able to change the status to Enable, at which point running the installer finally succeeded and flash is now working in IE8.

             

            I located my  "Shockwave Flash Object" through a blog entry somewhere - I can't find the history trail at the moment, sorry. But if anyone else is having the same troubles find that little Active X bugger so you can eanble it.  Without it you can run the installer until the cows come home and you still got nada.

             

            It would be nice to know where Adobe hides the download for that guy, and more importantly why the Installer doesn't run a validation check and report out an error that it can't load because the Active X wasn't found.

             

            Thanks

            • 3. Re: Can't get Adobe Flash to install in IE8 (missing the active X addon)
              pwillener CommunityMVP

              Conjurer213 wrote:

               

              I was using that installer already and it says it works but it wont install the Active X.

               

              How does it say "it works"?  As long as you don't have Flash10h.ocx in C:\WINDOWS\system32\Macromed\Flash, it cannot possibly work.

               

              Can you list the contents of the flashinstall.log file?