1 person found this helpful
The blue screen of death is virtually unheard of since Windows XP. If you're seeing it, it's a sign you've got some series issues with your operating system!
What operating system are you using? Have you manually gone to Windows Update and downloaded the non-critical updates (which can include many important drivers)?
Have you gone to Apple.com, per the instructions, and downloaded the latest version of Quicktime?
How fast is your processor, how much RAM do you have and how much free, defragmented space is on your computer?
If you are able to open the program at all to an empty project, have you gone to Help, Check for Updates to ensure you have the 8.01 patch for the program?
Actually, thank you very much for suggesting the updates, i have run in to trouble in the past for ignoring them, that might be one of the problems.
as for starting the program, i don't get very far, it succcesfully started, got to the editor, worked for about 30 seconds, then crashed... my computer.
as for my os, i'm not exactly certain. I am however in the middle of doing some updates. I'll see if I can get the 8.0.1 version, and see if that helps too.
thank you very much, but i'm not done yet.
ok, I updated my quicktime, and adobe reader, and even bought the freakin
software from best buy in hopes of it actually working.
I downloaded and installed both the instalation disck, and content disk.
It all installed succesfully, and I am able to start, and make a new project.
Once I am in the project editor, however, it takes about a minute, but it STILL goes to the blue screen.
As far as space on my computer is concerened, I have plenty.
My computer is a "Compaq presario," running with vista.
I'm sorry. As I said, I haven't seen a Windows blue screen of death in over 10 years -- and I've never heard of Premiere Elements causing it. Your issues are apparently deeper than we can troubleshoot on this forum.
Meantime, have you considered alternative editing software, like Sony's Vegas MovieStudio 10? It's an extremely stable program, and a great way to see if the problem lies with this software or with something more fundamental in your machine.
Sorry I can't be of more help.
1 person found this helpful
A BSOD is almost always hardware related. They usually shake out this way:
1.) heat buildup
2.) RAM going bad
3.) PSU going bad, poorly connected, or underpowered.
4.) MoBo going bad
I would address all of these first, and then when solved, address any software issues.
Thank you guys, I finally contacted customer support. And now i have NO blue screen of doom!!!!!
ehh.... who knows.
check out these videos i did:
For the benefit of others, who may have the same or similar problem, can you say what Adobe told you to do that fixed things for you.
Insanity is hereditary, you get it from your children
Thats just it though.... All that he stepped me through was an adobe reader 9 update. Other than that, nothing else was really changed except for the fact that it now actually runs.
Well, updating one Adobe program usually launches an updater for all Adobe products on your computer -- so that could be it.
Or it could very well be that Reader was the issue too! Thanks for reporting back.