Hi bear with me I'm new!
I'm having problems with installing my serial number in CS5 Premium. I bought the upgrade recently to install on my new mac pro (snow leopard)
I own a copy of CS 2 Premium which is on my old mac PPC G5 however this is an education version.
I installed the CS5 as a trail for now as it rejected both my CS2 and CS5 serial numbers on installation. I have checked and it is the correct upgrade, I have also registered the upgrade on my adobe id where it lists both my original CS2 and now my new CS5, I also have all the discs, packaging etc. I have also triple checked that I entered the correct numbers eg 0 and o's!
Am I missing something?
Do I need to deactivate CS2 on my old mac? If so can it be reactivated afterwards as I need both systems to be working fully whilst I go through upgrading everything?
Help lol
Sarah
problem sorted!
disabled firewall, disabled rapport and used serial number from upgrade v5 first then it prompted for previous serial number. not sure which fixed it but all working! only took all day lol