1 Reply Latest reply: Jul 17, 2010 2:48 PM by sarrob RSS

    can anyone help me please?

    sarrob

      Hi bear with me I'm new!

       

      I'm having problems with installing my serial number in CS5 Premium. I bought the upgrade recently to install on my new mac pro (snow leopard)

      I own a copy of CS 2 Premium which is on my old mac PPC G5 however this is an education version.

       

      I installed the CS5 as a trail for now as it rejected both my CS2 and CS5 serial numbers on installation. I have checked and it is the correct upgrade, I have also registered the upgrade on my adobe id where it lists both my original CS2 and now my new CS5, I also have all the discs, packaging etc. I have also triple checked that I entered the correct numbers eg 0 and o's!

       

      Am I missing something?

      Do I need to deactivate CS2 on my old mac? If so can it be reactivated afterwards as I need both systems to be working fully whilst I go through upgrading everything?

       

      Help lol

      Sarah