I have recently updated to PRE 8 and decided to pay the extra ~$50 to get a PLUS membership for the added features. I have tried my first upload of a Movie Theme and it will not work. After selecting the "Plus Members Only" I select a theme and hit "next". It brings up a dialog box showing progress. It just sits there advancing from 0 to 100%, "Downloading Content", then starts over again. I left this going for over ~2 hrs hoping it was just slow, but it never finishes. I have tried the multiple times, with different projects (only using stills) to create a slide show. I also read through some other forums and went back to confirm that I'm logged into Photoshop.com account. I also confirmed that my membership is active as well. Is it possible I'm still doing something wrong. I would hate to think that I paid $50 and not able to get anything out of this membership.
Any help is greatly appreciated.
Whenever I've used the premium content, it's downloaded within a few minutes and then loaded right into the program.
Are you some place where there may be challenged internet service?
In any event, I'd recommend you contact Photoshop.com support. They've always answered my questions promptly.
Well, it has been over a week, multiple emails, case numbers, 3 calls to Adobe Customer Support (using this term loosely) and being re-directed now 11 times on the phone,.............. I still have yet to be helped on this issue I'm sorry to say. They had be "un-check" the sync box in preferences but was no help.
If anyone is out there may be experiencing this problem, or any suggestions I'd be very grateful for your help. Still hoping....................