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Please resolve this situation ASAP. In the meantime,...
How can we resolve this situation? This is user-to-user forum. You may contact the Adobe support.
I didn't realize that. I'll have to contact Support directly.
Thank you, Bernd!
I thought I would provide a final followup to this thread, in case someone googles it later.
Basically, Adobe Support gave me a workaround, but did not admit to any bugs in their software (though the workaround strongly implies that a bug exists).
The workaround is to use a different command to enable commenting and analysis. Instead of using the "Enable Commenting and Analysis" command on the Comments menu, they advised me to use the "Enable Enhanced Features" command on the Advanced menu. This produces a PDF that allows commenting, and does not trigger the error we were seeing.
In combination with the Save As trick to remove the apparently defective enhanced features that are enabled for our current PDFs, this would allow us to eventually remove the problem from all of our PDFs. This would have to be done by hand for each PDF. We are looking into having an intern do this work for the hundreds of PDFs affected.
There is obviously some kind of bug in the Enable Commenting and Analysis command, but Adobe Support did not admit that, and made no real promises about when such a bug, if it existed, might actually be fixed.
To conclude, I'll just say that I was very disappointed with Adobe Support.
I might be able to make your changes with the batch commands available in Acrobat:
Advanced->Document Processing->Batch Processing...
"Reader Enable" is noticably missing from the list of available batch commands. I doubt that's an accident.
Explicitly setting the doc to have no security might strip out the Read Enabling for you... but then again it may not. Hmph.
Is this behaviour recurring for any PDF for which you have Enabled the "Comment and Analysis" Feature via Acrobat 8? Or is it specific for certain PDF's that you might be using? If so, can you please share any such sample PDF.
I was trying the same process for a random PDF that I had, and was able to successfully open the same using Reader 9.3.3.