2 Replies Latest reply on Jul 22, 2010 8:08 AM by Tom_SF

    Flash fails on You Tube


      I am expecting a great number of posts with problems and questions about the newly released Flash Player 10.1


      When asking questions or reporting Flash Player problems, please do:

      • specify your operating system (including 32bit or 64bit);  = Windows XP SP3 32-bit; 160gb hard drive; 1GB RAM.
      • specify your web browser and version (including 32bit or 64bit); = IE8, Opera, Safari, Google, Firefox - all latest versions
      • specify your Flash Player version (check http://kb2.adobe.com/cps/155/tn_15507.html);  latest updated 10.1 version


      With any browser, I'm not able to play any You Tube videos.  All the browsers listed either crash or in Google's case an error message tells me Shockwave isn't installed or a plug-in isn't installed which isn't true.  I've uninstalled, re-installed, used the uninstall tool, and cleaned-up, defragged, updated and done everything possible to this machine I could.  Flash works on my work computer which is older than mine and has a smaller hard drive and less memory, so I'm certain the problem is with Shockwave, Flash or You Tube.  Why the browsers don't recognize something that is clearly installed in the computer is beyond me.


      I've even contacted the manufacturer and they can't figure it out either.  They said it might be a corrupted system file, but I don't see how and I really don't want to re-install the whole system again.

        • 1. Re: Flash fails on You Tube
          RossRitchey Level 4

          Hit this page: http://www.adobe.com/software/flash/about/


          Does it render the flash file and say "You have version 10,1,53,64 installed"


          If it doesn't read that - what version does it read?


          The problem is definitely not YouTube - as YouTube works from all browsers on my machine; definitely not the player, as it works on my machine and your work machine.


          The only denominator left is the system.


          I would assume it was a corrupt ActiveX - except you say all browsers - which leads me to believe it is something else on the system.


          First things - I would suggest this:


          Uninstall via the instructions on this page: http://kb2.adobe.com/cps/141/tn_14157.html

          Go to http://get.adobe.com/flashplayer/otherversions/ and download both versions of the player installer. Install from the EXE's that you download.


          See if that fixes the problems, and post back any results.

          • 2. Re: Flash fails on You Tube
            Tom_SF Level 1

            I finally solved it.  On any Flash video (outside of You Tube), all I had to do was right-click and in the box that comes up, choose "Settings" and uncheck the box that says "Enable hardware accelleration" and my blood pressure, heart rate and relative sanity are back to normal.  So are the videos.