Have you registered and activated the product using your Adobe ID?
If you have another Adobe product (even Acrobat Reader) you can start the update from their help menu. Checking for updates checks for updates on all Adobe products at once.
BTW, how do you know you don't have the update? The only way to tell is to go to C:PROGRAM FILE/ADOBE/PREMIERE ELEMENTS 8 and to check the dlls (e.g., Display.dll). Several of them should show a 2010 date.
I actually managed to get the program to boot up by creating a new project and did an "update" only to find ity was up to date. A look at the dlls confirms this.
My NVIDIA drivers are up to date also. SO - back to being frustrated that I can't load my projects as PrE 8 keeps reporting a 'serious error' and closing down..
Don' t really want to revert to Sony Vegas but may have to unless I can sort this out....
So, thanks again Steve
Just to re-open this thread
I'm still unable to open PrE8
PC with AMD Phenom X4 quad core
4Gb DDR2 memory
I'm with Nvidia GeForce 8600GT driver version 126.96.36.19945 (the latest version I believe.)
PrE 8 is up to date.
I'm still geting the "encountered a serious error and has to quit" message.
Any help appreciated (again)
This ARTICLE might offer some tips on finding clues about what is happening when the program hangs/crashes, etc. There is usually a breadcrumb trail left behind, and Event Viewer might be able to help you track the cause down.
Many thanks Bill
Tried the link you posted but got this error message? "An unexpected error has occurred"
just tried it again and it works - apologies..
Turn off real-time scanning if you have McAfee before you run the program. That works on my machine.
You've made me a very happy man. This works.
How on earth did you find this out and why/how should MCafee affect PrE8 ?
I love these forums - thank you...
PS do you need to keep real time scanning off whilst PrE 8 is being used?
Someone on this forum mentioned that turning off McAfee solved his problem
with PE8. That suggestion is buried somewhere on this forum and I ran across it in desparation after installing PE8 on my girlfriend's computer.
Hunt (on this forum) recommends one should NEVER use real-time scanning when one is video-editing. He is right. Turn it off and don't connect to the net either. It's best to reboot your computer, turn off the scanning, and close other system tray items (if possible) and then use PE8.
I would also recommend looking for the PE .EXE (there are two) and making a shortcut to the one that is not that start-up screen. It's best to go right into the program.