1 2 3 Previous Next 97 Replies Latest reply: Mar 28, 2013 2:09 AM by Arxibol Go to original post Branched to a new discussion. RSS
      • 50. Re: CS5 Mac Kuler - Not connected to the internet
        DanoDSM Community Member

        I'm glad the one-off workaround is satisfactory for you. I can't take credit for it - I was just repeating some previously mentioned info by smarter folks than me.

         

        However, to any mods/employees reading: the network connectivity, permissions, etc. is NOT an issue for me and we can see in previous posts for others, either.

         

        So, we're back to square one and I don't believe it's accurate to let this be listed as possibly answered when we all have 100% failure still after previous solutions and a couple thousand page views from others who may be experiencing this.

         

        I'm not angry - I just don't want this to be dropped because the folks who are more skilled than I are running out of momentum on this. Kuler and CS5 are both Adobe products/services... I think Adobe is in the best position to solve this.

         

        I'd be happy to keep troubleshooting - but after previous experiences and reading from others I think I'll have to decline a re-install test. So, if there's anything else I can test against it'd be my pleasure to try.

        • 51. Re: CS5 Mac Kuler - Not connected to the internet
          serotones Community Member

          Hey folks...

           

          While always glad to learn that  a fellow flounderer has found even a brief

          respite, I'll have to second the comment that, as anyone who has been

          following this epic quest from its  early beginnings will recall, this "fix"

          was proposed and quickly recognized as a limited solution for a lucky few.

          Sorry about that, but here's hoping it continues to work for some folks.

           

          Cheers,

           

          Terry Peckham

          Mitaka-shi, Shimorenjaku 2-12-23

          Mikasa Haim #101

          Tokyo, Japan 181-0013

          • 52. Re: CS5 Mac Kuler - Not connected to the internet
            AllDayDev Adobe Employee

            To all of those still experiencing this issue:

             

            It is true that uninstalling/reinstalling the software has not fixed the issue for everyone, or at least it appeared to be only a temporary fix for some.

             

             

            In order to find out the root cause of this problem, and therefore determine the permanent fix, we need some additional information from at least a few of those that are having this issue.

             

            When you use services like Kuler in CS5 applications, a log file is created that we can use to help identify the cause of the failure. It is called AMT3.log and is created in your computer's "temp" folder.

            This document details where these "temp" folders are:

             

            http://kb2.adobe.com/cps/834/cpsid_83478.html

             

            On Mac OS, a quick way in the Finder is to choose Go > Go To Folder, type /tmp and click Go.

             

            On Windows Vista or Windows 7, a quick way to get to the "temp" folder is to click Start, type %temp% into the Start Search box, and then press Enter.

             

            On Windows XP, a quick way is to choose Start > Run, type %temp% into the Open text box, and then click OK or press Enter.

             

             

            Since the forums don't support attachments, please e-mail the amt3.log file to us: kulersvc@adobe.com

             

            In your message, please also let us know whether you are using a trial or a purchased product, since it will help us to identify the cause.

            • 53. Re: CS5 Mac Kuler - Not connected to the internet
              Joni Strudwick Community Member

              on OS, my tmp folder cannot be found.

              Checking and unchecking the additional plug ins in PS has enabled kuler, but as previously mentioned, there is no function to do this in Indy or Illustrator, which is where I personally need it the most.

              Anything else that could be done inside these applications?

              • 54. Re: CS5 Mac Kuler - Not connected to the internet
                AllDayDev Adobe Employee

                Hi Joni,

                 

                What OS version do you have? Assuming it's a Mac, go to the Apple > About This Mac to see the exact version there.


                Your system has a /tmp folder, but it's not visible if you try to navigate to it via Finder. By choosing Go > Go To Folder, you can navigate to it, though. Did you use this method?

                 

                Other than the solutions presented here so far, which work for some, there's not much else we can advise until we get more information. Please answer the above questions so we can proceed to the next step.

                 

                Thanks!

                • 55. Re: CS5 Mac Kuler - Not connected to the internet
                  Joni Strudwick Community Member

                  Hi there,

                   

                  I have 10.5.8.

                  On further inspection I neglected to type the / so I have found it now.

                   

                  I will trawl through the forum again and try to work out what I need to do

                  with it again!

                   

                  Many thanks for your reply.

                   

                  Best wishes

                   

                  Joni

                  • 56. Re: CS5 Mac Kuler - Not connected to the internet
                    AllDayDev Adobe Employee

                    Great, Joni.

                     

                    You're looking for the amt3.log file to e-mail it to us: kulersvc@adobe.com

                     

                    More details in the post above from February 2nd.

                    • 57. Re: CS5 Mac Kuler - Not connected to the internet
                      Joni Strudwick Community Member

                      That's great, cheers Carey.

                       

                      Enc.

                       

                      Much appreciated!

                      • 58. Re: CS5 Mac Kuler - Not connected to the internet
                        civodul56 Community Member

                        Same problem here too. CS5 Kuler won't connect. (All updated). Mac os 10.6.6 as well.

                        No problem on an other mac with CS4 (All updates done).

                         

                        Oh Gosh how / where to start to fix this issue? 

                        • 59. Re: CS5 Mac Kuler - Not connected to the internet
                          AllDayDev Adobe Employee

                          Hi, civodul56 and welcome to the Adobe user-to-user forums.

                           

                           

                          I'm sorry to hear about the trouble you're having with the Kuler panel.


                          We'd like to help you get this issue resolved, but we need some diagnostic information from you in order to do so.

                           

                          Please see my post above from February 2nd for instructions. Reply if you have any questions.

                           

                           

                          Kind regards,

                           

                           

                          - Carey B.

                          • 60. Re: CS5 Mac Kuler - Not connected to the internet
                            mesogreat Community Member

                            LoL  I thought I was going to find a easy fix for this.  I had no idea this issue goes back asd far as it does.

                            • 61. Re: CS5 Mac Kuler - Not connected to the internet
                              antokhio Community Member

                              hi, in my case helped:

                              2go to Pref->Plugs->Allow Extensions to Connect to the Internet

                              unmark->OK->mark agin

                               

                              but it solved only for photoshop, if any one know where same setting in illustrator it vould be much appriciated

                              • 62. Re: CS5 Mac Kuler - Not connected to the internet
                                serotones Community Member

                                Sorry to say, my friend, that this has been one of the "solutions" on offer

                                for a long long time. As you note, it is not a complete solution to the

                                problem. For most of us, it doesn't work even for Photoshop.

                                 

                                Cheers,

                                 

                                 

                                Terry Peckham

                                Mitaka-shi, Shimorenjaku 2-12-23

                                Mikasa Haim #101

                                Tokyo, Japan 181-0013

                                • 63. Re: CS5 Mac Kuler - Not connected to the internet
                                  kmc.best Community Member

                                  I'm having the same problem. All above methods tried without success. But I remember I once succeeded to open Kuler with my CS5 (English) on Windows 7.

                                  • 64. Re: CS5 Mac Kuler - Not connected to the internet
                                    AllDayDev Adobe Employee

                                    Hi kmc.best!

                                     

                                    We believe we have found the solution, but we need a little information from you to confirm it.

                                     

                                    Please see my post above from February 2nd for instructions. Reply if you have any questions.

                                    • 65. Re: CS5 Mac Kuler - Not connected to the internet
                                      civodul56 Community Member

                                      Hello Carey, Thanks for your help.

                                      I have scrupulously followed your instructions.  On my system there is no such file (Mac OSX updated to 10.6.6)

                                      Best regards

                                      • 66. Re: CS5 Mac Kuler - Not connected to the internet
                                        DanoDSM Community Member

                                        Well it may be a moot point for me now. My hire decided to do a system cleanup to all of his computers. We're all on login accounts. I don't think any of us have admin privileges. Even my wacom settings profile doesnt have permission to reload.

                                         

                                        If he does finally have a proper IT guy/geek then this will be something he can tackle if he so desires. Looks like I'm back to using the website for selections.

                                        • 67. Re: CS5 Mac Kuler - Not connected to the internet
                                          AllDayDev Adobe Employee

                                          Hi, civodul56.

                                           

                                          First, open your CS5 application and attempt to use Kuler. This will create the log.

                                           

                                          Then, in the Finder, choose Go > Go To Folder, type /tmp, and click Go.

                                           

                                          In the Finder window that opens, locate the amt3.log file.

                                           

                                           

                                          If you do not locate the log file using this method, let me know.

                                          • 68. Re: CS5 Mac Kuler - Not connected to the internet
                                            AllDayDev Adobe Employee

                                            Hey DanoDSM,

                                             

                                            You should not need administrator access to use the Kuler panel, but in a more locked down environment like that the network connection may be restricted. Best of luck to you.

                                             

                                            Let us know if we can help.

                                            • 69. Re: CS5 Mac Kuler - Not connected to the internet
                                              Arxibol Community Member

                                              Now Kuler can't connect to Internet in CS4 too. Earlier, Kuler worked fine in CS4 (even when it does not work in CS5). I think updating Adobe Flash buried my Kuler CS4, because before updating (to v.10,2,154,25) all worked fine (exclude Kuler CS5, which stopped to connecting to Internet long time ago).

                                               

                                              So, maybe all problems with Kuler on Mac and Win relate to Adobe Flash (which Kuler is based on)?

                                               

                                              UPD: After updating Adobe AIR my Kuler CS4 working again! This is really kind of magic. Here is a new suspect in the case of "Not connected to Internet" - Adobe AIR

                                              • 70. Re: CS5 Mac Kuler - Not connected to the internet
                                                AREA Photo + Design Community Member

                                                I am having the same problem with my Kuler panel on photoshop CS5 (W7 64bit).  Not sure what to do at this point but I love having it work and when it doesn't...well my world just seems so dull and colorless! 

                                                • 71. Re: CS5 Mac Kuler - Not connected to the internet
                                                  AllDayDev Adobe Employee

                                                  Hello, AREA Photo + Design. Welcome to the Adobe user-to-user forums!

                                                   

                                                   

                                                  I would like to help you get this sorted out.

                                                   

                                                  See my post above from February 2nd for details. Reply if you have any questions.

                                                   

                                                   

                                                   

                                                  Kind regards,

                                                  • 72. Re: CS5 Mac Kuler - Not connected to the internet
                                                    AllDayDev Adobe Employee

                                                    Hi Arxibol.

                                                     

                                                    It's good to hear that you were able to solve it for CS4 by updating Adobe AIR.

                                                     

                                                    Are you still having issues with the Kuler panel in CS5?
                                                    If so, see my post above from February 2nd to find out what we need to help you.

                                                    • 73. Re: CS5 Mac Kuler - Not connected to the internet
                                                      Arxibol Community Member

                                                      Hi, Carey Burgess. Yes, Kuler in CS5 still can't connect to Internet. So I must jumping between CS4 and CS5, because CS4 make possible using of Kuler, and CS5 provides necessary tools such as Width Tool or Perspective Tool (I'm using Kuler mainly in Illustrator).

                                                      • 74. Re: CS5 Mac Kuler - Not connected to the internet
                                                        CWSites Community Member

                                                        This worked for me to! Thanks

                                                        • 75. Re: CS5 Mac Kuler - Not connected to the internet
                                                          MichelTallichet Community Member

                                                          This solved both the Kuler panel nonfunctioning problem and the CSLive services login problem I was having. Thanks for the help.

                                                          • 76. Re: CS5 Mac Kuler - Not connected to the internet
                                                            Arxibol Community Member

                                                            Think I'm found a root of problem. Kuler can't connect to Internet because lot of Ukrainian ISPs has been blocked after many spammers attacks. This explains the issue with a visit sites which web-adress begins from forums.adobe.com. Maybe, access to Kuler is restricted by Adobe too.

                                                             

                                                             

                                                             

                                                            Even If this is explanation of problem, that's right only for Ukraine and maybe for few other countries.

                                                             

                                                             

                                                             

                                                            I've posted this reply via Opera Turbo, because I can't access Adobe Forums through simple browsing. I've used check-host.net to check my theory and I've got "403 Forbidden" for forums.adobe.com.

                                                            • 77. Re: CS5 Mac Kuler - Not connected to the internet
                                                              giselaliga Community Member

                                                              Hi I have the same problem.  I cannot connect to my kuler pallets (but I use to be able too).  I get an error message saying that it cannot pull up kuler because it's not connected to the internet.  But I am connected, and I also checked my preferences and the box with the allow extensions to connect to internet is checked as well. Futher more, I updated my browser's latest version of flash.  And it's still not working.  I did what you recommended to do by going to the Finder and choosing the Go > Go To Folder, type /tmp and doubble clicking (because I did not see "go").  And this is what came

                                                               

                                                              2011-12-22 15:31:26 [324]  AMT: DoISOTagging() License Status = serialized

                                                              2011-12-22 15:31:26 [324]  AMT: DoISOTagging() Tags 922999681850633371747500; 5.0; UNKNOWN

                                                              2011-12-22 15:31:26 [324]  AMT: DoISOTagging() Product Version 5; 0

                                                              2011-12-22 15:31:26 [324]  AMT: AMT: Product License Validated.

                                                              2011-12-22 15:31:26 [324]  performance: AMTValidateProductLicense took 25.503000 ms

                                                              2011-12-22 15:31:36 [324]  performance: AMTPlugPlugRequest took 1.492000 ms

                                                              2011-12-22 15:32:17 [324]  performance: AMTPlugPlugRequest took 1.310000 ms

                                                              2011-12-22 15:38:28 [324]  performance: AMTPlugPlugRequest took 1.548000 ms

                                                              2011-12-22 15:38:28 [324]  performance: AMTPlugPlugRequest took 0.814000 ms

                                                              2011-12-22 15:38:30 [324]  performance: AMTPlugPlugRequest took 1.427000 ms

                                                              2011-12-22 15:38:30 [324]  performance: AMTPlugPlugRequest took 0.733000 ms

                                                              2011-12-22 15:38:30 [324]  performance: AMTPlugPlugRequest took 0.760000 ms

                                                              2011-12-22 15:38:30 [324]  performance: AMTPlugPlugRequest took 0.749000 ms

                                                              2011-12-22 15:38:59 [324]  performance: AMTPlugPlugRequest took 1.488000 ms

                                                              2011-12-22 15:38:59 [324]  performance: AMTPlugPlugRequest took 0.842000 ms

                                                              2011-12-22 15:39:01 [324]  performance: AMTPlugPlugRequest took 1.250000 ms

                                                              2011-12-22 15:39:01 [324]  performance: AMTPlugPlugRequest took 0.648000 ms

                                                              2011-12-22 15:39:01 [324]  performance: AMTPlugPlugRequest took 0.863000 ms

                                                              2011-12-22 15:39:01 [324]  performance: AMTPlugPlugRequest took 0.654000 ms

                                                              2011-12-22 15:39:15 [324]  performance: AMTPlugPlugRequest took 1.553000 ms

                                                              2011-12-22 15:40:19 [324]  performance: AMTPlugPlugRequest took 1.482000 ms

                                                              2011-12-22 15:45:25 [324]  performance: AMTPlugPlugRequest took 1.231000 ms

                                                              2011-12-22 15:59:20 [324]  performance: AMTPlugPlugRequest took 1.599000 ms

                                                              2011-12-22 15:59:20 [324]  performance: AMTPlugPlugRequest took 0.819000 ms

                                                              2011-12-22 15:59:20 [324]  performance: AMTPlugPlugRequest took 0.927000 ms

                                                              2011-12-22 15:59:20 [324]  performance: AMTPlugPlugRequest took 0.730000 ms

                                                               

                                                               

                                                               

                                                              This is a purchased product and It is CS5.  I would very much apprecaite your help.  Thank you.

                                                              • 78. Re: CS5 Mac Kuler - Not connected to the internet
                                                                David__B Adobe Employee

                                                                Hi giselaliga,

                                                                 

                                                                That looks like the content inside the amt3.log file but it doesn't look complete.

                                                                 

                                                                Go > Go To Folder, type /tmp (assuming you are on a mac), the Go button is on the same window that you type /tmp?

                                                                 

                                                                go_folder.jpg

                                                                Maybe run through Carey's post again and let me know if you still have difficulties.

                                                                 

                                                                post above from February 2nd

                                                                 

                                                                -Dave

                                                                • 79. Re: CS5 Mac Kuler - Not connected to the internet
                                                                  giselaliga Community Member

                                                                  Hi there Dave,

                                                                   

                                                                  I've read Carey's and all the others comments but I have not found a solution.  I am on a mac and I have no problem running the (Go > Go To Folder, type /tmp (assuming you are on a mac), the Go button is on the same window as that you type the /tmp) but I get a dialog box filled with different files and folders.  And I'm not sure what to do next.  I don't see anything labeled amt3.log.  And the file content I sent you in the last message that doesn't look complete was what I ran last month when I did the same thing.  I've gone to Carey's Feb 2 post but it doesn't tell me on my own how to fix the problem.  If you could or anybody can help me I would appreciate it.  Thanks in advance.

                                                                  • 80. Re: CS5 Mac Kuler - Not connected to the internet
                                                                    David__B Adobe Employee

                                                                    Hi giselaliga,

                                                                     

                                                                    Thanks for the reply and your patience. We'll see if we can figure this out. I'm on a Mac too. For me after clicking the Go button in the Go to Folder window I get another window that has the amt3.log file listed along with other temp files. This is what I see.

                                                                     

                                                                    log.jpg

                                                                    The amt3.log file gets written to when you using Kuler from within on the supporting apps, like in Photoshop CS5 for example when you go to Window > Extensions > Kuler. What program were you attempting to use Kuler within when you got the "Not connected to the internet message"? You're still getting it correct? Do you use any firewall software on your Mac other than the one included with the OS?

                                                                     

                                                                    -Dave

                                                                    • 81. Re: CS5 Mac Kuler - Not connected to the internet
                                                                      David__B Adobe Employee

                                                                      Hi giselaliga,

                                                                       

                                                                      Glad you found the log, please email it to kulersvc@adobe.com

                                                                       

                                                                      They will review it and follow up with you regarding the cause.

                                                                       

                                                                      Thanks,

                                                                       

                                                                      -Dave

                                                                      • 82. Re: CS5 Mac Kuler - Not connected to the internet
                                                                        leomarie Community Member

                                                                        A quick search reveals that this issue has been posted on the net since 2008 and is still unresolved in 2012. Looking for a solution in the Adobe Forums or the entrails of a chicken produces the same results.

                                                                        • 83. Re: CS5 Mac Kuler - Not connected to the internet
                                                                          David__B Adobe Employee

                                                                          Hi leomarie,

                                                                           

                                                                          Although the issue has been around for sometime it does get resolved. The solution is different for different people and requires emailing the amt3.log to better understand the cause in each particular case. If you are experiencing the issue as well, please collect the log and email it to the kulersvc@adobe.com so we can better assist you.

                                                                           

                                                                          -Dave

                                                                          • 84. Re: CS5 Mac Kuler - Not connected to the internet
                                                                            Undon3 Community Member

                                                                            You see, David, such responses, polite as they are, make cusomers shy away from Adobe. This is NOT the way you solve issues. You release a PATCH. Universal, that solves the problem for EVERYBODY. Adobe had 4 years to come with one. Their inability to do just that shows indiference or just lack of knowledge. You had enough time to understand the issue, now fix it... that's why we pay money for your stuff, because it includes support for non-pirated copies.

                                                                            • 85. Re: CS5 Mac Kuler - Not connected to the internet
                                                                              David__B Adobe Employee

                                                                              Razielish,

                                                                               

                                                                              I understand your sentiment and position. However, this particular issue is not one which affects everyone and unfortunately not something which could be resolved by a patch. Those experiencing the behavior that email their log files in are worked with on a case by case basis to assist in finding a solution. If you are experiencing the issue I would encourage you to do the same.

                                                                               

                                                                              -Dave

                                                                              • 86. Re: CS5 Mac Kuler - Not connected to the internet
                                                                                PrintFusion45 Adobe Employee

                                                                                Hi Dano,

                                                                                 

                                                                                Have you tried pinging this and check whether your Mac is able to reach Kuler servers or not:

                                                                                 

                                                                                Launch the terminal app within Mac and type this command: ping kuler.adobe.com -t

                                                                                 

                                                                                You should see the following messages to confirm that you Mac is able to reach Kuler server:

                                                                                 

                                                                                Pinging kuler.adobe.com [76.74.170.30] with 32 bytes of data:

                                                                                Reply from 76.74.170.30: bytes=32 time=273ms TTL=234

                                                                                Reply from 76.74.170.30: bytes=32 time=273ms TTL=234

                                                                                Reply from 76.74.170.30: bytes=32 time=275ms TTL=234

                                                                                 

                                                                                Kuler server address is 76.74.170.30 .

                                                                                • 87. Re: CS5 Mac Kuler - Not connected to the internet
                                                                                  Arxibol Community Member

                                                                                  I'm still wonder why my Illustrator CS4 is working with Kuler fine, but CS5 Kuler can't connect.

                                                                                  • 88. Re: CS5 Mac Kuler - Not connected to the internet
                                                                                    David__B Adobe Employee

                                                                                    Please send your amt3.log to kulersvc@adobe.com and we can investigate to better understand the cause in your case.

                                                                                     

                                                                                    -Dave

                                                                                    • 89. Re: CS5 Mac Kuler - Not connected to the internet
                                                                                      CatWillHunt Community Member

                                                                                      I also having problems connecting to Kuler, Firewall is completely turn off, connected to the Internet, speed is very good, using CS 5 illustrator, what the next step?

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