>>We will do a recording and complete a project and save it - say RecordingOne
>> We then go on to the next recording and Save it as RecordingTwo.
How are you starting the next recording? (e.g. through "File -> Record New Project...")
>> When we look at the saved projects folder we find that Captivate has deleted the original project (RecordingOne). This continued to happen with each new recording deleting the last saved project.
This should not happen, Captivate 5 support MDI so you can have multiple projects open simultaneously. Can you see RecordingOne project open in Captivate when you could not find "RecordingOne" in the "saved projects folder".
If this is really happening at your system, then can you please check when is the "RecordingOne" project getting deleted? e.g. as soon as you start the second recording or when you actually save the "RecordingTwo". You can open "Captivate 5" and your "saved project folder" side by side and check this.
Please make sure you have write permissions to the folder where you are saving the Captivate Projects.
-Ashwin Bharghav B
I guess he has write permissions on the folder, that's why he is saying "As a fix we now copy the finished project to a network drive before starting the next project"
Something must be wrong in saving projects, but the error seems not to occur every time. In the beginning of my CP5 tests all content of the folder into which I saved the project was deleted! This occured 2 or 3 times. I set up a separate folder for CP5 projects and a detailed documentation - but since then the error could not be reproduced.
Did you see the files disappearing for the first save or was it successive "Save" operations which caused to delete files. Can you give me more information so that i can try to get to know the environment causing this.
Have you seen the issue recently ?
Ashwin Bharghav B
I wunder whether this was related to a change of the settings for publication and backup folders (both on network storage). I've read that CP5 should not be used with network drives - may be that is another issue with the problem. Since I separated CP5 folders completely from others (still on network storage) no files have been lost anymore.
If I had to reinstall CP5 I probably would do that with local and dedicated folders only.
In my case - it was all the successive saves done to the default folder Captivate saves to. We solved the problem by saving to another folder created for this purpose.
We were not using network drives. It was a save to a local drive.