1 Reply Latest reply on Aug 4, 2010 2:28 PM by lisachao

    Installing AIR app issues


      Hey, I've installed AIR no problem according to the installer. I'm running Windows 7 Home Premium. I tried to install an application and the AIR installer never comes up. I tested AIR on my other PC running XP and it worked just fine.


      Any suggestions? I've tried re-installing AIR and restarting my computer.

        • 1. Re: Installing AIR app issues
          lisachao Adobe Employee

          Which AIR app are you trying to install?  Can you please post your install log?  It is located here:


          Vista/Win7- XP- C:\Users\user name\Local Settings\Application Data\Adobe\AIR\logs


          (must "show hidden files and folders" in View settings on your OS to see certain folders)


          Also, by any chance did you turn off the User Account Control (UAC) operating system feature?  If so, please turn it back on.  To do so, from Control Panel, Open UAC and enable/turn on. A reboot maybe required.  Retry installation again.