19 Replies Latest reply: Jan 9, 2012 10:41 AM by pdumoulin RSS

    Flash CS5 Windows 7 64-bits problem

    Malekbr

      Hello and thank you for reading my problem and trying to help. I actually have a Windows 7 Home Premium 64-bits. So I've downloaded, extracted and installed Flash correctly. When I try to open the software, on the loading screen, the loading slows down on fonts and when building workspace a window appears and flash just freezes. I've tried running as an administrator, compatibility mode, yet nothing seems to work. When i checked out the folder, I found error logs. They are all the same, here's the content of one:

      #

      # A fatal error has been detected by the Java Runtime Environment:

      #

      #  Internal Error (exceptions.cpp:364), pid=4672, tid=4664

      #  Error: ExceptionMark destructor expects no pending exceptions

      #

      # JRE version: 6.0_18-b07

      # Java VM: Java HotSpot(TM) Client VM (16.0-b13 mixed mode windows-x86 )

      # If you would like to submit a bug report, please visit:

      #   http://java.sun.com/webapps/bugreport/crash.jsp

      #

       

      ---------------  T H R E A D  ---------------

       

      Current thread (0x181af000):  JavaThread "main" [_thread_in_vm, id=4664, stack(0x00090000,0x00190000)]

       

      Stack: [0x00090000,0x00190000],  sp=0x0018e90c,  free space=3fa0018e91ck

      Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)

      C  0x185c4000

      C  0x18471cc8

      C  0x1847c998

      C  0x1844685f

      C  0x184469e2

      C  0x18446a5a

      C  0x184460f0

      C  0x18592395

      C  0x18592acd

      C  0x18592e85

      C  0x18592ea6

      C  0x184ef947

      C  0x6d3317f8

      j  java.lang.ClassLoader.findBootstrapClass(Ljava/lang/String;)Ljava/lang/Class;+0

      j  java.lang.ClassLoader.findBootstrapClassOrNull(Ljava/lang/String;)Ljava/lang/Class;+12

      j  java.lang.ClassLoader.loadClass(Ljava/lang/String;Z)Ljava/lang/Class;+32

      j  java.lang.ClassLoader.loadClass(Ljava/lang/String;Z)Ljava/lang/Class;+23

      j  sun.misc.Launcher$AppClassLoader.loadClass(Ljava/lang/String;Z)Ljava/lang/Class;+41

      j  java.lang.ClassLoader.loadClass(Ljava/lang/String;)Ljava/lang/Class;+3

      v  ~StubRoutines::call_stub

      C  0x184c072c

      C  0x1854fd51

      C  0x184c08f7

      C  0x184c09ea

      C  0x185925a8

      C  0x18592acd

      C  0x18592e85

      C  0x18592ecb

      C  0x184e7663

      C  0x184c90a5

       

      Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)

      j  java.lang.ClassLoader.findBootstrapClass(Ljava/lang/String;)Ljava/lang/Class;+0

      j  java.lang.ClassLoader.findBootstrapClassOrNull(Ljava/lang/String;)Ljava/lang/Class;+12

      j  java.lang.ClassLoader.loadClass(Ljava/lang/String;Z)Ljava/lang/Class;+32

      j  java.lang.ClassLoader.loadClass(Ljava/lang/String;Z)Ljava/lang/Class;+23

      j  sun.misc.Launcher$AppClassLoader.loadClass(Ljava/lang/String;Z)Ljava/lang/Class;+41

      j  java.lang.ClassLoader.loadClass(Ljava/lang/String;)Ljava/lang/Class;+3

      v  ~StubRoutines::call_stub

       

      ---------------  P R O C E S S  ---------------

       

      Java Threads: ( => current thread )

        0x26e08c00 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=1132, stack(0x27180000,0x27280000)]

        0x1818fc00 JavaThread "CompilerThread0" daemon [_thread_blocked, id=4636, stack(0x27040000,0x27140000)]

        0x1818c800 JavaThread "Attach Listener" daemon [_thread_blocked, id=3864, stack(0x26d00000,0x26e00000)]

        0x18189400 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=4528, stack(0x26bc0000,0x26cc0000)]

        0x18137400 JavaThread "Finalizer" daemon [_thread_blocked, id=2404, stack(0x26a80000,0x26b80000)]

        0x18136000 JavaThread "Reference Handler" daemon [_thread_blocked, id=4568, stack(0x26940000,0x26a40000)]

      =>0x181af000 JavaThread "main" [_thread_in_vm, id=4664, stack(0x00090000,0x00190000)]

       

      Other Threads:

        0x1812fc00 VMThread [stack: 0x26800000,0x26900000] [id=3948]

        0x26e26400 WatcherThread [stack: 0x272c0000,0x273c0000] [id=3288]

       

      VM state:not at safepoint (normal execution)

       

      VM Mutex/Monitor currently owned by a thread: None

       

      Heap

      def new generation   total 4928K, used 192K [0x1a6f0000, 0x1ac40000, 0x1d190000)

        eden space 4416K,   4% used [0x1a6f0000, 0x1a720370, 0x1ab40000)

        from space 512K,   0% used [0x1ab40000, 0x1ab40000, 0x1abc0000)

        to   space 512K,   0% used [0x1abc0000, 0x1abc0000, 0x1ac40000)

      tenured generation   total 10944K, used 0K [0x1d190000, 0x1dc40000, 0x226f0000)

         the space 10944K,   0% used [0x1d190000, 0x1d190000, 0x1d190200, 0x1dc40000)

      compacting perm gen  total 12288K, used 1484K [0x226f0000, 0x232f0000, 0x266f0000)

         the space 12288K,  12% used [0x226f0000, 0x22863288, 0x22863400, 0x232f0000)

      No shared spaces configured.

       

      Dynamic libraries:

      0x00400000 - 0x01d97000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\Flash.exe

      0x77510000 - 0x77690000 C:\Windows\SysWOW64\ntdll.dll

      0x76470000 - 0x76570000 C:\Windows\syswow64\kernel32.dll

      0x762c0000 - 0x76306000 C:\Windows\syswow64\KERNELBASE.dll

      0x6c7c0000 - 0x6c8a6000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\amtlib.dll

      0x76570000 - 0x76670000 C:\Windows\syswow64\USER32.dll

      0x75140000 - 0x751d0000 C:\Windows\syswow64\GDI32.dll

      0x76880000 - 0x7688a000 C:\Windows\syswow64\LPK.dll

      0x751d0000 - 0x7526d000 C:\Windows\syswow64\USP10.dll

      0x76c80000 - 0x76d2c000 C:\Windows\syswow64\msvcrt.dll

      0x760e0000 - 0x76180000 C:\Windows\syswow64\ADVAPI32.dll

      0x76ae0000 - 0x76af9000 C:\Windows\SysWOW64\sechost.dll

      0x76b90000 - 0x76c80000 C:\Windows\syswow64\RPCRT4.dll

      0x75080000 - 0x750e0000 C:\Windows\syswow64\SspiCli.dll

      0x75070000 - 0x7507c000 C:\Windows\syswow64\CRYPTBASE.dll

      0x75340000 - 0x75f89000 C:\Windows\syswow64\SHELL32.dll

      0x76680000 - 0x766d7000 C:\Windows\syswow64\SHLWAPI.dll

      0x76020000 - 0x7609b000 C:\Windows\syswow64\COMDLG32.dll

      0x71ed0000 - 0x7206e000 C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_no ne_421189da2b7fabfc\COMCTL32.dll

      0x74dc0000 - 0x74dc9000 C:\Windows\system32\VERSION.dll

      0x733c0000 - 0x733f2000 C:\Windows\system32\WINMM.dll

      0x74b60000 - 0x74b79000 C:\Windows\system32\AVIFIL32.dll

      0x76970000 - 0x76acc000 C:\Windows\syswow64\ole32.dll

      0x72840000 - 0x72854000 C:\Windows\system32\MSACM32.dll

      0x724a0000 - 0x724c1000 C:\Windows\system32\MSVFW32.dll

      0x76ad0000 - 0x76ad5000 C:\Windows\syswow64\PSAPI.DLL

      0x750e0000 - 0x75140000 C:\Windows\syswow64\IMM32.dll

      0x75270000 - 0x7533c000 C:\Windows\syswow64\MSCTF.dll

      0x76430000 - 0x76465000 C:\Windows\syswow64\WS2_32.dll

      0x76670000 - 0x76676000 C:\Windows\syswow64\NSI.dll

      0x10000000 - 0x10028000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\PFF.dll

      0x73960000 - 0x73a03000 C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_508ed732bcbc 0e5a\MSVCR90.dll

      0x12000000 - 0x121cb000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\xerces-c_2_6.dll

      0x72ee0000 - 0x72f7b000 C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442d b5b5\MSVCR80.dll

      0x00250000 - 0x0025e000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\boost_threads.dll

      0x00270000 - 0x0027f000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\boost_date_time.dll

      0x738d0000 - 0x7395e000 C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4926_none_508ed732bcbc 0e5a\MSVCP90.dll

      0x00290000 - 0x00297000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\boost_system.dll

      0x32100000 - 0x321ca000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\Workspace.dll

      0x745a0000 - 0x74730000 C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7 cbf861225ca\gdiplus.dll

      0x01da0000 - 0x01f00000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\dvacore.dll

      0x76890000 - 0x7691f000 C:\Windows\syswow64\OLEAUT32.dll

      0x022a0000 - 0x025f2000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\dvaui.dll

      0x6c660000 - 0x6c7b4000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\AdobeOwl.dll

      0x71080000 - 0x71421000 C:\Windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_4bf5400abf9d 60b7\mfc90u.dll

      0x73400000 - 0x73405000 C:\Windows\system32\MSIMG32.dll

      0x002f0000 - 0x00388000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\FlashIK.dll

      0x02600000 - 0x028fa000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\dvaadameve.dll

      0x003b0000 - 0x003c2000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\boost_signals.dll

      0x003e0000 - 0x003f4000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\boost_filesystem.dll

      0x01fe0000 - 0x02068000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\boost_regex.dll

      0x01f20000 - 0x01f37000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\AlcidDLL.dll

      0x02900000 - 0x03013000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\aflame.dll

      0x03020000 - 0x0321a000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\aflamingo.dll

      0x03220000 - 0x033c1000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\AdobeLinguistic.dll

      0x715e0000 - 0x715fe000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\ahclient.dll

      0x76330000 - 0x76424000 C:\Windows\syswow64\WININET.dll

      0x760a0000 - 0x760a3000 C:\Windows\syswow64\Normaliz.dll

      0x76180000 - 0x762b5000 C:\Windows\syswow64\urlmon.dll

      0x76ff0000 - 0x7710c000 C:\Windows\syswow64\CRYPT32.dll

      0x774e0000 - 0x774ec000 C:\Windows\syswow64\MSASN1.dll

      0x76df0000 - 0x76fe9000 C:\Windows\syswow64\iertutil.dll

      0x020a0000 - 0x020f6000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\LogSession.dll

      0x766e0000 - 0x7687d000 C:\Windows\syswow64\SETUPAPI.dll

      0x76d30000 - 0x76d57000 C:\Windows\syswow64\CFGMGR32.dll

      0x76310000 - 0x76322000 C:\Windows\syswow64\DEVOBJ.dll

      0x74b40000 - 0x74b49000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\adbeape.dll

      0x73040000 - 0x7308b000 C:\Windows\system32\apphelp.dll

      0x6c5d0000 - 0x6c65c000 C:\Windows\AppPatch\AcLayers.dll

      0x737a0000 - 0x737b7000 C:\Windows\system32\USERENV.dll

      0x73790000 - 0x7379b000 C:\Windows\system32\profapi.dll

      0x72f80000 - 0x72fd1000 C:\Windows\system32\WINSPOOL.DRV

      0x6c5b0000 - 0x6c5c2000 C:\Windows\system32\MPR.dll

      0x6c390000 - 0x6c5a8000 C:\Windows\AppPatch\AcGenral.DLL

      0x73410000 - 0x73490000 C:\Windows\system32\UxTheme.dll

      0x747d0000 - 0x747df000 C:\Windows\system32\samcli.dll

      0x731f0000 - 0x731f3000 C:\Windows\system32\sfc.dll

      0x72690000 - 0x7269d000 C:\Windows\system32\sfc_os.DLL

      0x72260000 - 0x72273000 C:\Windows\system32\dwmapi.dll

      0x6c130000 - 0x6c389000 C:\Windows\AppPatch\AcXtrnal.DLL

      0x71c10000 - 0x71c16000 C:\Windows\system32\SHUNIMPL.DLL

      0x715d0000 - 0x715dd000 C:\Windows\system32\SortServer2003Compat.dll

      0x73250000 - 0x7325f000 C:\Windows\WinSxS\x86_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.4148_none_4973eb1d7 54a9dc9\MFC90FRA.DLL

      0x6c010000 - 0x6c124000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\amtservices.dll

      0x74de0000 - 0x74dfc000 C:\Windows\system32\IPHLPAPI.DLL

      0x74dd0000 - 0x74dd7000 C:\Windows\system32\WINNSI.DLL

      0x736c0000 - 0x73718000 C:\Windows\system32\WINHTTP.dll

      0x73670000 - 0x736bf000 C:\Windows\system32\webio.dll

      0x6bfa0000 - 0x6c00a000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\adobe_caps.dll

      0x76b00000 - 0x76b83000 C:\Windows\syswow64\CLBCatQ.DLL

      0x73090000 - 0x73185000 C:\Windows\system32\propsys.dll

      0x73760000 - 0x73781000 C:\Windows\system32\ntmarta.dll

      0x76920000 - 0x76965000 C:\Windows\syswow64\WLDAP32.dll

      0x05820000 - 0x05840000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\asneu.dll

      0x06b20000 - 0x08069000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\fr_FR\Configuration\FlashResources.dll

      0x73490000 - 0x734cc000 C:\Windows\system32\OLEACC.dll

      0x06180000 - 0x06210000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\AdobePIP.dll

      0x749c0000 - 0x74aa7000 C:\Windows\system32\ddraw.dll

      0x74d30000 - 0x74d36000 C:\Windows\system32\DCIMAN32.dll

      0x72290000 - 0x72453000 C:\Windows\system32\D3D9.DLL

      0x72280000 - 0x72286000 C:\Windows\system32\d3d8thk.dll

      0x6b0e0000 - 0x6b685000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\Common\Configuration\authplay.dll

      0x74520000 - 0x74592000 C:\Windows\system32\DSOUND.dll

      0x74880000 - 0x748a5000 C:\Windows\system32\POWRPROF.dll

      0x71600000 - 0x71679000 C:\Windows\system32\mscms.dll

      0x6d980000 - 0x6da6b000 C:\Windows\system32\dbghelp.dll

      0x731c0000 - 0x731ee000 C:\Windows\system32\mlang.dll

      0x74bf0000 - 0x74ceb000 C:\Windows\system32\WindowsCodecs.dll

      0x72070000 - 0x721a2000 C:\Windows\System32\msxml3.dll

      0x729d0000 - 0x72a09000 C:\Windows\system32\MMDevAPI.DLL

      0x72ae0000 - 0x72ae8000 C:\Windows\system32\serwvdrv.dll

      0x72ad0000 - 0x72ad8000 C:\Windows\system32\umdmxfrm.dll

      0x729a0000 - 0x729d0000 C:\Windows\system32\wdmaud.drv

      0x72990000 - 0x72994000 C:\Windows\system32\ksuser.dll

      0x72980000 - 0x72987000 C:\Windows\system32\AVRT.dll

      0x72860000 - 0x72868000 C:\Windows\system32\msacm32.drv

      0x72830000 - 0x72837000 C:\Windows\system32\midimap.dll

      0x6bf70000 - 0x6bf8b000 C:\Program Files (x86)\Common Files\Adobe\APE\3.1\adbeapecore.dll

      0x74850000 - 0x7487e000 C:\Windows\System32\shdocvw.dll

      0x71c20000 - 0x71c8f000 C:\Windows\system32\ntshrui.dll

      0x735e0000 - 0x735f9000 C:\Windows\system32\srvcli.dll

      0x74800000 - 0x7480b000 C:\Windows\system32\cscapi.dll

      0x747f0000 - 0x747fa000 C:\Windows\system32\slc.dll

      0x74d70000 - 0x74d86000 C:\Windows\system32\CRYPTSP.dll

      0x73830000 - 0x7386b000 C:\Windows\system32\rsaenh.dll

      0x733b0000 - 0x733be000 C:\Windows\system32\RpcRtRemote.dll

      0x6bf20000 - 0x6bf69000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\BIB.dll

      0x6bee0000 - 0x6bf20000 C:\Program Files (x86)\Adobe\Adobe Flash CS5\BIBUtils.dll

       

      VM Arguments:

      jvm_args: -Djava.library.path=C:\ProgramData\Adobe\CS5\jre\bin -Djava.Home=C:\ProgramData\Adobe\CS5\jre -Xbootclasspath/a:;C:\Program Files (x86)\Java\jre6\bin\javaw.exe -Djava.awt.headless=true -Xmx128m

      java_command: <unknown>

      Launcher Type: generic

       

      Environment Variables:

      JAVA_HOME=C:\ProgramData\Adobe\CS5\jre

      CLASSPATH=C:\Program Files (x86)\Java\jre6\bin\javaw.exe

      PATH=C:\ProgramData\Adobe\CS5\jre\bin;C:\Program Files (x86)\Macromedia\Flash 8\;C:\Program Files (x86)\PC Connectivity Solution\;c:\devkitPro\msys\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C :\Program Files (x86)\CyberLink\Power2Go\;C:\Program Files (x86)\Autodesk\Backburner\;C:\Program Files (x86)\Common Files\Autodesk Shared\;C:\Program Files (x86)\Common Files\DivX Shared\;C:\Program Files (x86)\Common Files\Autodesk Shared\AdLM\R1;C:\PROGRA~2\PICC;C:\PROGRA~1\TIEDUC~1\TI-83P~1\UTILS;C:\Program Files (x86)\Microchip\MPLAB C32 Suite\bin;C:\Program Files (x86)\Microchip\MPLAB IDE\VDI;C:\Program Files (x86)\HI-TECH Software\PICC\9.70\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows \System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Csound\bin;C:\Program Files (x86)\QuickTime\QTSystem\;C:\Program Files\TortoiseSVN\bin;C:\Program Files (x86)\TortoiseSVN\bin;C:\Program Files (x86)\Universal Extractor;C:\Program Files (x86)\Universal Extractor\bin;c:\devkitPro\devkitARM\arm-eabi\bin;C:\devkitpro\devkitARM\bin;c:\devkitpro \msys\bin;c:\devkitpro\devkitarm;C:\devkitPro\devkitARM\libexec\gcc\arm-eabi\4.1.1;C:\Prog ram Files (x86)\Cracklock\Bin;C:\Program Files (x86)\OpenVPN\bin;C:\Users\Malekbr\AppData\Local\Start++\LNKs;C:\Users\Malekbr\AppData\Lo cal\Start++\CMDs

      USERNAME=Malekbr

      OS=Windows_NT

      PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 6, GenuineIntel

       

       

       

      ---------------  S Y S T E M  ---------------

       

      OS: Windows XP Build 2600 Service Pack 3

       

      CPU:total 2 (2 cores per cpu, 1 threads per core) family 6 model 23 stepping 6, cmov, cx8, fxsr, mmx, sse, sse2, sse3, ssse3, sse4.1

       

      Memory: 4k page, physical 4192696k(2476844k free), swap 10479180k(8629468k free)

       

      vm_info: Java HotSpot(TM) Client VM (16.0-b13) for windows-x86 JRE (1.6.0_18-b07), built on Dec 17 2009 13:35:55 by "java_re" with MS VC++ 7.1 (VS2003)

       

      time: Tue May 11 18:03:33 2010

      elapsed time: 1 seconds

      (I think these are from compatibility mode).

       

      I hope the informations I gave will help figure out the problem, and thank you .