0 Replies Latest reply on Jul 27, 2010 7:09 AM by Curtis.Walker

    Adobe 9.2 "preparing document" when printing

    Curtis.Walker Level 1

      I have a new HP laptop here at my property with Windows 7 (x32) and when she selects "print", it pops up the "preparing document for printing", but you can click past this window, but it still shows up.

       

      She tried it on our 4250 HP Laserjet, it also does the same thing on out Ricoh MPC7500 color copier/printer. The HP is using PCL drivers, while the Ricoh is using it's own "brand" of drivers.

       

      Anyone have any ideas?